Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Amazing Contacts, Tools, and Data at my Fingertips
What do you like best about the product?
Circulation numbers, List building features, Meltawater Engage for social media analytics and influencer engagement
What do you dislike about the product?
Not enough journos outside of US and Euro markets, dashboards are complicated to design properly
What problems is the product solving and how is that benefiting you?
The usual: finding new journalists and outlets to cover our work -- Meltwater has helped us uncover new media markets and stay in contact with key journalists
The unusual: attempting to track narrative shifts over time via keyword monitoring -- dashboards and industry reports are helping us legitimize advocacy efforts
The unusual: attempting to track narrative shifts over time via keyword monitoring -- dashboards and industry reports are helping us legitimize advocacy efforts
Recommendations to others considering the product:
Consider the geographical spread of media monitoring/outreach you need and the global limitations of Meltwater. Since Meltwater has purchased Sprout Social (branded as Meltwater Engage) for social media monitoring, it is a huge selling point.
Great service, anytime and anywhere.
What do you like best about the product?
-How I can access my news clippings anytime, anywhere.
-That my account manager, Rachel, is always available and happy to help me.
-That my account manager, Rachel, is always available and happy to help me.
What do you dislike about the product?
-nothing, if i had to really dig deep for something, that I don't have enough of an understanding of all the bells and whistles available.
What problems is the product solving and how is that benefiting you?
-quick snapshot of our news.
-reports regarding news coverage.
-reports regarding news coverage.
Meltwater is a great resource for gathering and organizing information for my company.
What do you like best about the product?
There are many reports that assist with my monthly social recap. I also love that Meltwater picks up on every mention across social platforms.
What do you dislike about the product?
There are so many features that are a little out of my budget working at a nonprofit.
What problems is the product solving and how is that benefiting you?
One of our main issues to finding out what people were saying about us. Many times, people do not tag or even correctly spell our names on social channels and in the media. Meltwater has helped us find all of these mentions and act on them when needed.
Recommendations to others considering the product:
Meltwater is an all inclusive system that offers so much more than just social and media monitoring. You can monitor, record and measure social endeavors. You also have the ability to pitch, contact and gather all media information you are mentioned in via TV, print and digital.
Powerful product; exemplary support
What do you like best about the product?
Meltwater is an extremely powerful product, but it is set up in such a way that it feels simple and approachable. The customer support is out of this world. Working with Meltwater has allowed our organization to streamline and improve many of our p.r. and communications practices.
What do you dislike about the product?
You have to enter your password every time you use the app. I know it seems simple, but it's enough of a barrier to enter that it keeps me from using the app as much as I would like.
What problems is the product solving and how is that benefiting you?
Crises prevention: we see our name in the news before anyone else sees it; social media simplification: we can monitor and engage with our seven channels in one simple platform; reporting: marketing/pr/social media can be obscure and Meltwater's tools help us translate the work we do to the stakeholders who care
Recommendations to others considering the product:
Utilize your account manager. This tool is more powerful than you have time to realize and they can help shed light on the benefits
Meltwater is a wonderful monitoring service
What do you like best about the product?
Amazing customer service, lovethe partnership with TV Eyes to capture all our coverage
What do you dislike about the product?
The system doesn't let us "select all" to send press releases, sometimes the way the system captures tv coverage is hard to track if they are live shots not packaged stories.
What problems is the product solving and how is that benefiting you?
They work with us on every issue we have to try to tailor it to us.
A PR manager with a regional media focus
What do you like best about the product?
Media relations and events
What do you dislike about the product?
events, processes
What problems is the product solving and how is that benefiting you?
Showing value of PR and measurement
Great tool for media monitoring and benchmarking
What do you like best about the product?
The dashboard gives you all the info you need on a visual and customizable format
What do you dislike about the product?
There's some limitations depending on your region regarding the news clipping you can actually capture
What problems is the product solving and how is that benefiting you?
Staying on top of trending topics that are relevant for my organization has been easier with the tool
American Institute of Architects working with Meltwater
What do you like best about the product?
Great customer service, platform, mobile app
What do you dislike about the product?
HEAVY HANDED SALES Tactics - i am asked to upgrade way too frequently
What problems is the product solving and how is that benefiting you?
Meltwater allows us to communicate with the media effectively.
Amazing tool
What do you like best about the product?
I love that I can monitor social and media with one click of a button, create visual dashboards and set up reports that get sent to my leadership. I can easily look up an article during a crisis and determine its reach and social shares to determine if it is indeed something that needs full attention. I also really like the ability to follow certain users on social and get live alerts when they post content that relates to my industry, this makes it easy to catch things happening on social that I would otherwise miss. There have been many times where we have been able to get ahead of a bad tweet.
What do you dislike about the product?
The only thing I dislike is that there is a separate login portal for the engage tool and the monitoring tool, wish it was just one login.
What problems is the product solving and how is that benefiting you?
we are able to monitor the reach of our earned and generated media. We are also able to push out social content via the engage tool and tag our content so that we can pull metrics and report to our board of directors the messages that we actively pushed as they relate to our overall goals and objectives.
Recommendations to others considering the product:
Give it a try and compare it to your other monitoring efforts, I guarantee you will find it comprehensive and time-saving.
Mixed Feelings
What do you like best about the product?
The level of detail provided on individual journalists and publications
What do you dislike about the product?
It's very complicated to use and the reporting options are too limited, with no real flexibility to create custom reports on your own.
What problems is the product solving and how is that benefiting you?
Access to media. The only real benefit is that it's a good supplement to the other media database we use.
Recommendations to others considering the product:
Take time to really explore it before committing. Try to get a trial run so you can play with it yourself vs. only with the sales person. What seems easy during the demos is far less so without someone holding your hand.
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