Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Meltwater for PR
What do you like best about the product?
I like the email tracking feature that allows you to see how journalists are interacting with pitches they receive. It's nice to who has opened it or not opened it, how long they have read it etc.
What do you dislike about the product?
I don't like that there isn't an easier way to filter down results once you do searches. I also don't like that many of the contacts are not up to date.
What problems is the product solving and how is that benefiting you?
I'm helping with new business inquiries and looking at prospective clients past media coverage.
Recommendations to others considering the product:
Think about what your needs are as an organization and then decide if Meltwater makes sense.
Sysomos is good but not great
What do you like best about the product?
It was easy to create a search and apply filters. It also helped us to find influencers and conversations coming from specific people (on Twitter) very easily. Our account manager was very helpful and knowledgable.
What do you dislike about the product?
The amount of data from platforms outside of Twitter was quite limited.
The tool was often quite slow and clunky, with bugs that took a lot of time to fix.
The tool was often quite slow and clunky, with bugs that took a lot of time to fix.
What problems is the product solving and how is that benefiting you?
Identifying influencers around specific topics. Understanding conversations around specific topics which we then used to build a strategy.
Meltwater review
What do you like best about the product?
Meltwater provided a quick and easy way to target specific journalists based on certain criteria. I was able to find people to share my stories with very easily based upon the specific content of my writing.
What do you dislike about the product?
Sometimes it took a while to sift through all the info given. If you don't put enough filters on your search it creates a mess.
What problems is the product solving and how is that benefiting you?
Easy access to journalists information to target for PR work.
MELTWATER REVIEW
What do you like best about the product?
I like the ease of use functionality the best.
What do you dislike about the product?
Nothing pops out that immediately makes me dislike it.
What problems is the product solving and how is that benefiting you?
We mostly use this tool integrated with out analytics team for reporting.
MELTWATER
What do you like best about the product?
Media monitoring, sending press releases, and so on.
What do you dislike about the product?
The account managers, and they don't update the site enough.
What problems is the product solving and how is that benefiting you?
Media monitoring
Easy to use and wonderful tool
What do you like best about the product?
I loved the features to sync scia media and how easy it was to send Press releases and track our presence online.
What do you dislike about the product?
A little bit of a learning curve but it was great to have our rep help us when we had questions (which was often!)
What problems is the product solving and how is that benefiting you?
We wanted to track our online presence better and to see all mediums that were covering the Woodruff Arts Center. We also wanted a centralized place to send our Press Releases and a place that everybody from our Communications team could go to and pull analytics.
Recommendations to others considering the product:
It's worth the price and was a great centralized tool for our Communications team.
Helpful but Cluttered
What do you like best about the product?
I like all the various features you can use via Meltwater. I fully understand why it is such a well known and widely used tool.
What do you dislike about the product?
Though it is helpful it's also a bit cluttered. It is not always user-friendly and I feel like it ends up being a lot of work to acquire some really simple data.
What problems is the product solving and how is that benefiting you?
It is very beneficial to keep track of general media monitoring and influencer targeting.
Pretty nifty targeting tool - if you are willing to pay for it
What do you like best about the product?
I loved that I had the ability to really drill down into its contacts database to identify key targets. With similar programs, I felt I was limited in what I had access to. As long as you have the full (not trial) membership, the world is at your fingertips.
What do you dislike about the product?
The PRICE. The data is great, customer service is great...heck, even the salespeople are top notch (I finally gave in after months of them pestering me for a demo). But the price... It ended up being a little too steep for our group, so it had to go once we consolidated our budget.
What problems is the product solving and how is that benefiting you?
It enabled us to increase our reach tremendously, in addition to "listening' to the media to locate mentions of our company. This helped us realize the benefit of the software. And the benefit of our communciations team.
Fairly decent
What do you like best about the product?
Used by similar organizations in the international affairs/development arena, wide coverage globally.
What do you dislike about the product?
Doesn't cover media in foreign languages, can miss out on things covered by google alerts, yahoo, etc.
What problems is the product solving and how is that benefiting you?
very expensive for any tv/print coverage as added on features.
Worst Business Interaction I have had in 10 Years of 10
What do you like best about the product?
Nothing. Painful experience and I will never try it again.
What do you dislike about the product?
Meltwater has been a horrible experience since my days in my first agency. They overcharge, under service and threaten to bring you to collections when you complain or try to cancel. Email database is out of date, social listening is amateur and customer service is just despicable.
What problems is the product solving and how is that benefiting you?
They just keep threatening me with legal action and collections when we are trying to set up a meeting to sort it out. They keep cancelling our meetings without follow up and then send rude emails demanding payment for services we aren't even using.
Recommendations to others considering the product:
Stop threatening my brand new business with legal action and collections. Your contract was not even signed by a person legally binding my company. Learn how to treat your customers and get a reality check on your pricing.
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