Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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User-Friendly, Easy to Use, and Always Pulls Relevant Coverage
What do you like best about the product?
Website is very user friendly and easy to use, performs well for our needs, always pulls relevant coverage
What do you dislike about the product?
Sometimes things are missing when it pulls results
What problems is the product solving and how is that benefiting you?
We struggled with calculating share of voice for client brands that are niche, but now we can calculate that fairly accurately
Empowers Real-Time Social Insight Sharing
What do you like best about the product?
I really appreciate Meltwater for their customer-centricity and commitment to product innovation. They're always seeking feedback and turning it into meaningful improvements on their platform. I regularly use Explore+ for deep analysis and tracking trends over time, and Mira helps me get quick insights and explore topics and themes effectively. The initial setup of Meltwater was easy, which was a great relief.
What do you dislike about the product?
I think Meltwater could improve with more automated real-time insights and video intelligence.
What problems is the product solving and how is that benefiting you?
Meltwater consolidates media monitoring and social intelligence, filling the gap between unknowns and assumptions, and democratises insights. It provides near real-time insights to enhance proactive strategies and uncovers conversations we might miss.
Streamlined Influencer Marketing and Reporting
What do you like best about the product?
I like that Meltwater makes it super easy to build reports on our own and share them with clients for influencer marketing, social listening, and social media reporting. Klear, part of Meltwater, makes it super easy to communicate with influencers and keep all campaigns organized. Also, Meltwater helps us schedule social media and pull reporting data, as well as create social listening reports for our clients, which aids them in making important business decisions related to marketing and brand positioning.
What do you dislike about the product?
Meltwater Engage serves its purpose, but I do think it could be improved in terms of capabilities. Currently, it gets the job done, but I would love to see AI more integrated in its workflow. Setup was easy, but it did take some learning figuring out how the platform works and integrating it into our daily workflows.
What problems is the product solving and how is that benefiting you?
Meltwater helps us schedule social media, pull reporting data, and create social listening reports for clients. Klear simplifies influencer communication and campaign organization, while building and sharing reports is super easy.
Easy Multi-Platform Publishing, But Bugs and Connection Errors Get in the Way
What do you like best about the product?
I like that I can easily publish social across multiple platforms.
What do you dislike about the product?
There are features that often are supposed to work and don't, general bugs that make it difficult as a social media manager to do my daily work. Sometimes there are connection errors to random platforms, sometimes native posts don't show up in the "Publish" calendar, etc.
What problems is the product solving and how is that benefiting you?
Meltwater makes it quick and easy to publish social across platforms and measure the performance of said social. This benefits me by making Meltwater a one-stop shop for nearly everything I need for social media management.
Meltwater AI Quickly Unifies Disparate Data Sets
What do you like best about the product?
The AI component of the meltwater platform. It seems to help pull disparate data sets together quickly without the need for more dashboards and filters.
What do you dislike about the product?
Haven't explored it enough to find the downsides yet.
What problems is the product solving and how is that benefiting you?
We are looking for meltwater to shed insight on how consumers feel about our various program offerings and discounted offers.
Specific Alerts, But Sentiment Needs Improvement
What do you like best about the product?
I like being able to tailor alerts in Meltwater. It makes it easier to get only the alerts I need. The ability to be specific in this way is really beneficial. Also, the initial setup was easy.
What do you dislike about the product?
I find that the sentiment can be wrong, and it could use more accuracy.
What problems is the product solving and how is that benefiting you?
I use Meltwater for media monitoring, which helps with brand awareness, competitor awareness, and crisis response.
Easy to Use and User-Friendly Experience
What do you like best about the product?
I like the ease of use. I find it easy to use.
What do you dislike about the product?
I find as a new user a bit challenging editing tags
What problems is the product solving and how is that benefiting you?
It is solving being able to find relevant news articles so much easier than manually
A Structured Way to Track Industry Trends and Media Insights
What do you like best about the product?
What stands out most to me about Meltwater is how it simplifies tracking and organizing information from different media sources in one place. In my work, I occasionally follow industry updates, company announcements, and engineering or manufacturing trends, and earlier this involved checking multiple websites and platforms separately.
With Meltwater, I can monitor relevant topics through a single dashboard and quickly understand what is being discussed without spending extra time searching manually. For instance, when I need to stay updated on industry developments or competitor-related news, the alerts and reporting features make the process much more organized.
I also find the automated reports and real-time notifications helpful because they reduce repetitive monitoring work. Instead of collecting updates manually, the platform already presents the information in a structured format that’s easier to review and share.
Even though the platform includes many capabilities, getting started was fairly straightforward, and basic monitoring tasks were easy to understand after some initial usage.
Overall, it saves time, improves visibility of relevant information, and makes monitoring and reporting much more manageable in day-to-day work.
With Meltwater, I can monitor relevant topics through a single dashboard and quickly understand what is being discussed without spending extra time searching manually. For instance, when I need to stay updated on industry developments or competitor-related news, the alerts and reporting features make the process much more organized.
I also find the automated reports and real-time notifications helpful because they reduce repetitive monitoring work. Instead of collecting updates manually, the platform already presents the information in a structured format that’s easier to review and share.
Even though the platform includes many capabilities, getting started was fairly straightforward, and basic monitoring tasks were easy to understand after some initial usage.
Overall, it saves time, improves visibility of relevant information, and makes monitoring and reporting much more manageable in day-to-day work.
What do you dislike about the product?
One thing I’ve noticed is that because the platform handles a very large amount of media and social data, some searches or dashboards can occasionally feel slower to load, especially when working with broader monitoring queries.
I’ve also seen situations where certain smaller or niche articles were not captured immediately in search results, so I sometimes cross-check important updates manually when accuracy is critical.
Another challenge is that the platform has many features and filters, so configuring searches properly takes some initial learning and adjustment to get the most relevant results.
I’ve also seen situations where certain smaller or niche articles were not captured immediately in search results, so I sometimes cross-check important updates manually when accuracy is critical.
Another challenge is that the platform has many features and filters, so configuring searches properly takes some initial learning and adjustment to get the most relevant results.
What problems is the product solving and how is that benefiting you?
One problem it solves for me is reducing the effort required to manually monitor updates from different media and online sources. Earlier, tracking industry-related discussions, company announcements, or trend-related updates meant checking multiple websites and platforms separately, which was time-consuming and inconsistent.
With Meltwater, I can monitor everything in one place and receive alerts or summarized reports automatically. For example, when following engineering, manufacturing, or competitor-related discussions, I can quickly understand what topics are gaining attention without manually searching every source.I found the integrations useful for keeping monitoring and reporting activities connected with existing workflows. For example, integration with communication tools like Slack helps important alerts or updates reach the team quickly without needing to constantly monitor the dashboard manually.
The AI and intelligence capabilities are also useful in simplifying large amounts of information into easier-to-understand insights and reports. Instead of only showing raw data, the platform helps identify patterns, trends, and important discussions more efficiently.
From a productivity and ROI perspective, it saves significant time in monitoring and reporting activities, allowing me to focus more on analysis and decision-making rather than collecting information manually.
The onboarding process was manageable, and once the searches and dashboards were configured properly, the platform became much easier to use as part of regular workflow.
With Meltwater, I can monitor everything in one place and receive alerts or summarized reports automatically. For example, when following engineering, manufacturing, or competitor-related discussions, I can quickly understand what topics are gaining attention without manually searching every source.I found the integrations useful for keeping monitoring and reporting activities connected with existing workflows. For example, integration with communication tools like Slack helps important alerts or updates reach the team quickly without needing to constantly monitor the dashboard manually.
The AI and intelligence capabilities are also useful in simplifying large amounts of information into easier-to-understand insights and reports. Instead of only showing raw data, the platform helps identify patterns, trends, and important discussions more efficiently.
From a productivity and ROI perspective, it saves significant time in monitoring and reporting activities, allowing me to focus more on analysis and decision-making rather than collecting information manually.
The onboarding process was manageable, and once the searches and dashboards were configured properly, the platform became much easier to use as part of regular workflow.
Simple, Consumer-Friendly UI with Great Filters and Visual Insights
What do you like best about the product?
The interface is simplistic and consumer oriented. I appreciate the variety of filters and the array of visual insights that are offered in Explore.
What do you dislike about the product?
The refresh of data for real time monitoring. Oftentimes I’m forced to reload the whole page which means I have to repeat date filters and such.
Results don’t come in for 30 min or so.
Results don’t come in for 30 min or so.
What problems is the product solving and how is that benefiting you?
Meltwater helps uncover and synthesize the most relevant media mentions from the noise.
Intuitive Platform for Social Insights
What do you like best about the product?
I like the simple platform and the user experience of Meltwater. It has very clear graphs and is easy to navigate.
What do you dislike about the product?
I think understanding whether positive and negative sentiments are from genuine profiles or AI generated content could be improved. It would be helpful to know what part of the narrative online comes from real profiles versus AI.
What problems is the product solving and how is that benefiting you?
I use Meltwater for social listening and sentiment analysis, which helps me understand conversations about my brand online and the narrative around it.
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