Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Meltwater for News
What do you like best about the product?
Provides timely media mentions to my inbox each day.
What do you dislike about the product?
It frequently sends me information that isn't relevant to my business.
What problems is the product solving and how is that benefiting you?
Finding when people are talking about us and what they're saying.
Solid Media and Social Monitoring
What do you like best about the product?
Excellent daily reports for media coverage and social media. Easy to manage lists and distributions, and the daily alerts are very useful to stay on top of things.
What do you dislike about the product?
User interface is a little clunky with strange organization. I have a hard time finding where some things are located in the tool because it uses less-than-familiar labeling in some cases.
What problems is the product solving and how is that benefiting you?
Media hits, social media monitoring, list management and influence identification.
Recommendations to others considering the product:
Does several things well, but is primarily a media monitoring tool. Other features are less fully developed.
Sysomos is great for social analytics
What do you like best about the product?
I love the ability to search multiple handles and retrieve custom content. The ability to customize exactly what insights you're looking for is key (date range, social information, etc.). I like the ability to see reach, impressions, follower stats, influence, etc.
What do you dislike about the product?
I actually find Sysomos more confusing and more difficult to use following the recent update to the software. I think training could be better implemented for UX and ease of use when updates are issued
What problems is the product solving and how is that benefiting you?
It's great for social media analytics and measuring the impact of a social media campaign with reach, impressions, metrics and more.
Recommendations to others considering the product:
Explore all of the different measurement and analytics functions
Easy for quick research
What do you like best about the product?
It gives you the correct impressions for each article
What do you dislike about the product?
The only thing I dislike is that it could be filtered a little better
What problems is the product solving and how is that benefiting you?
We use this for our clients when we have to create press indexes and need to document the readership and the hits they received when they do an event.
Recommendations to others considering the product:
Super helpful, especially when you need more than one person looking at it.
Social Listening with Sysomos
What do you like best about the product?
Sysomos is an easy to use platform that allows users to understand social conversations around key topics using Boolean search queries, along with sentiment analyses, reach and engagement measures.
What do you dislike about the product?
While there is a sentiment read within the platform, like all machine learning, quality and nuance of tone is better suited for coding by an analyst.
What problems is the product solving and how is that benefiting you?
Who is talking about our campaign? How can we better engagement with them? Does our campaign change the conversation in terms of volume, tone, or content?
It's a decent solution, not great, but nice to have everything under one roof
What do you like best about the product?
pulls social, news, all monitoring under one solution.
What do you dislike about the product?
seems only to pull google-indexed news results.
What problems is the product solving and how is that benefiting you?
save time in searching for individual results.
Recommendations to others considering the product:
negotiate, negotiate, negotiate! - also, there's a hidden, 60-day re-up clause hidden in the fine print. So if you don't cancel 60 days before the initial term is up, you sign up for another year. That just sucks.
Meltwater is crucial for staying up to date on clients
What do you like best about the product?
I love how customizable the searches are
What do you dislike about the product?
Learning curve and introductory mistakes
What problems is the product solving and how is that benefiting you?
Staying up to date the minute my clients are mentioned helps minimize potentially harmful PR related issues, which is a huge benefit to staying on top of communication.
Meltwater review
What do you like best about the product?
Dashboard is appealing to the eye. Daily reports are helpful.
What do you dislike about the product?
Hard to build lists. Contacts are incomplete or outdated.
What problems is the product solving and how is that benefiting you?
List building, capturing media.
It is great.
What do you like best about the product?
Customer service. Every time i call with a question or request my inquiry is responded to promptly.
What do you dislike about the product?
It doesn't pick up all the hits all the time.
What problems is the product solving and how is that benefiting you?
amount of media coverage. We have a pretty good amount.
Very powerful, but rather expensive
What do you like best about the product?
I love being able to access all of the times our organization has been mentioned in the news (or on social media) and generate a report for funding/reporting purposes.
What do you dislike about the product?
Alas, software like this comes with a price. I wish it were slightly cheaper, though they do offer tiered packages based on what you can pay.
What problems is the product solving and how is that benefiting you?
We needed a way to track our media hits (and other analytics associated with those hits). This service does a great job at tracking a variety of keywords that you select, and maintaining a database of the places where the keywords appear in the news. We also use Meltwater to identify appropriate reporters who may be interested in our occasional press releases.
Recommendations to others considering the product:
This has been an incredible timesaver for me as a communications manager, especially when it comes to quarterly reporting to our board and publishing our annual report. Just be sure you know what you need from a service like this so that you don't waste your money.
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