Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Meltwater has helped my company curate daily news updates for clients
What do you like best about the product?
Janet Prepelitsky & all the support at Meltwater have been very helpful. Janet, specifically, has always been available to answer questions and has been more than accommodating!
What do you dislike about the product?
It can be slow to populate and sometimes slow to send. When we're in a time crunch, that can slow down the process. Also, the service sometimes misses obvious client articles.
What problems is the product solving and how is that benefiting you?
We didn't have an efficient/ effective way to provide clients the daily news updates they wanted. Now, our clients get tailored lists so we've been able to more quickly showcase our work and their media traction. The analytics are also helpful.
Recommendations to others considering the product:
Make sure you have someone as good as Janet Prepelitsky helping you out - she is the best!
Nice tool for analysis
What do you like best about the product?
It's a good way to check instantly how the market/sponsor/public are seeing our results
What do you dislike about the product?
Sometimes the platform missed to "watch" important websites/portals
What problems is the product solving and how is that benefiting you?
The ROI report to our sponsors
Listening snapshots
What do you like best about the product?
Mobile app notifications and desktop dashboards.
What do you dislike about the product?
Lack of streamlined tagging and saving process from dashboards
What problems is the product solving and how is that benefiting you?
Proactive problem solving and emerging industry insights.
Meltwater is a world-class brand offering high class customer service and intelligence.
What do you like best about the product?
Meltwater has experienced, highly-trained team workers who provide excellent client advice along with careful and friendly interactions.
What do you dislike about the product?
Sometimes the product's template for formatting press releases can be hard to adjust.
What problems is the product solving and how is that benefiting you?
For CAI, we are always trying to identify opportunities to find positive content and Meltwater gives us that intelligence from a national standpoint.
Recommendations to others considering the product:
Utilize your account manager - they are very knowledgable resources.
Fast and adaptative
What do you like best about the product?
The team can adapt the service according to the customers needs and they are fast to answer our requests.
What do you dislike about the product?
Sometimes, there are some burocracies in the administrative part that could be better solved.
What problems is the product solving and how is that benefiting you?
Monitoring all the Latin American media in the same platform, receiving quantitative and qualitative analysis.
Intuitive, fast, reliable
What do you like best about the product?
Once the dashboards are set and the keywords loaded, there isn't a more intuitive or helpful way to track impact, reach, and message development than Meltwater. It's the best virtual assistant for tracking results, and getting alerted when unforeseen events impact our work - and brand. The team at Meltwater is incredibly helpful, knowledgeable, and always ready to assist. Melissa and Bianca are absolute rock stars. Cannot live without them or Meltwater!
What do you dislike about the product?
The only limitations to Meltwater are ones we create for ourselves. It serves as a priceless check on competence, strategy, and the full scope of our impact in traditional, digital, and social media.
What problems is the product solving and how is that benefiting you?
Meltwater is a virtual assistant, and creates efficiency across all our message development and tracking.
Recommendations to others considering the product:
Do it.
Thank you!
What do you like best about the product?
Kelly McKenna has been the best representative! She has been patient, kind and helpful every time we asked for assistance. She introduced us to other people in the Meltwater organization that have also been helpful and kind.
What do you dislike about the product?
When we first started using the Meltwater platform there was confusion and difficulty getting comfortable with the system and the representatives of Meltwater.
What problems is the product solving and how is that benefiting you?
Filtering news articles for our daily newsletter has improved and we are comfortable with the platform to distribute releases.
VOCA PR
What do you like best about the product?
Monitoring services, topic search tool, customer support (Jaime)
What do you dislike about the product?
Nothing - we only use this for coverage tracking at the moment. Might get in to data base eventually.
What problems is the product solving and how is that benefiting you?
We have been able to pick up pieces of coverage that other systems do not pick up. We also like the or value/ad value system.
Recommendations to others considering the product:
Use the contact data base
Review for Meltwater
What do you like best about the product?
Neera Kohli and the customer service representatives
What do you dislike about the product?
Continued missed content despite keywords being used
What problems is the product solving and how is that benefiting you?
Accurate media tracking and representation of PR efforts
Recommendations to others considering the product:
Work closely with your account executive
Lots of options so can tailor to needs
What do you like best about the product?
Customer service is great! Very friendly and helpful. From the service itself, I get the primary benefit from the daily alerts. I also use their search option if I want to search for something in specific - keywords, etc. I like that you can set up a search to pull up stories with keywords in selected pubs only if you want. This helps drill results down to only the best and/or most applicable.
What do you dislike about the product?
There are many options to fill your dashboard with, but I don’t draw any meaningful information from pieces outside of a few of them. Some of them seem a little overkill, but I guess it depends on what people find valuable for their needs – the user controls what they see on their dashboards. I do find that because there are just so many things and many nuances, the software can be difficult to navigate. Luckily, our account rep is great and very helpful anytime I have questions, but I wish it was more intuitive so that I could easily take care of things myself.
Also, I pull coverage reports from Meltwater, but I’ve been disappointed that the platform doesn’t always pull all coverage. There are some (sometimes big ones) it misses and it's not clear as to why. Google alerts ends up telling me instead. Part of why we switched to Meltwater was to have a more robust and comprehensive tracking system for news stories (ideally to replace google alerts for the story tracking), but I still use google alerts as well.
Also, I pull coverage reports from Meltwater, but I’ve been disappointed that the platform doesn’t always pull all coverage. There are some (sometimes big ones) it misses and it's not clear as to why. Google alerts ends up telling me instead. Part of why we switched to Meltwater was to have a more robust and comprehensive tracking system for news stories (ideally to replace google alerts for the story tracking), but I still use google alerts as well.
What problems is the product solving and how is that benefiting you?
Coverage tracking and keyword tracking to jump in on conversations and which reporters are talking about what.
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