Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Experience with Meltwater
What do you like best about the product?
Ability to adjust search agents easily. It is user friendly and easy to use.
What do you dislike about the product?
Not being able to add news articles that do not have a URL. The inability to customize the newsletter template. Change out banner, switch colors, font, layout, etc.
What problems is the product solving and how is that benefiting you?
Coverage of press releases for monthly metrics. Daily industry news newsletter sent to executives. RSS feed of the newsletter to entire company on the intranet homepage. Since implementing we have cut the daily industry news process time in half.
Recommendations to others considering the product:
Meltwater is a great software solution. I would highly recommend it to other companies. Great customer service and response time.
Meltwater is the info answer
What do you like best about the product?
The dashboard and functionalities are extremely user-friendly. Searching and narrowing down specifics is one of the capabilities I love.
What do you dislike about the product?
I would like more social media metrics info and guidance on how to quantify the information for my organization.
What problems is the product solving and how is that benefiting you?
We are an association that provides support for principals nationwide. Meltwater gives us the opportunity to keep an eye on news for all principals, everywhere, at anytime.
Recommendations to others considering the product:
Focus on enhancing metrics for social media.
Efficient Media Monitoring Tool
What do you like best about the product?
Very efficient tool to monitor related news
What do you dislike about the product?
Need help setup certain keywords, sometime needs staff's help
What problems is the product solving and how is that benefiting you?
Messaging and PR strategy
Recommendations to others considering the product:
All in one tool for media monitoring and social media engagement
User for Meltwater's media monitoring and influencer targeting
What do you like best about the product?
Being able to send pertinent news coverage to other staff in a timely manner and follow up if necessary
What do you dislike about the product?
Searching influencer database to build lists is time consuming. Also timeconsuming to learn other processes but support staff is great
What problems is the product solving and how is that benefiting you?
This helps me provide measures and outcomes for my work in marketing and public relations
Recommendations to others considering the product:
Support staff is great. Somewhat time consuming to set up influencers database.
very happy with Meltwater
What do you like best about the product?
Prince-our rep. He is super helpful, always patient walking us thru our issues. and offering some great tips to help us with our media coverage
What do you dislike about the product?
i wish the new platform was more intuitive....seems like there are lots of steps (i.e. setting up an AVE or a media search) that are not readily visible and make sense to set up this kind of report
What problems is the product solving and how is that benefiting you?
providing us with media lists that we'd have to compile ourselves which is very time consuming.
Solid platform, excellent customer service
What do you like best about the product?
The customer service! My rep and the other Meltwater team members I've worked with are highly knowledgable and helpful. They bring great ideas to the table and share what they've seen work with other clients while maintaining client anonymity. It's been a very positive professional experience.
What do you dislike about the product?
Filtering out search clutter is very manual. There is a Boolean query builder, but it's a little clunky in my experience. If you know how to build Boolean queries, it's not too bad, but if you're new to it, it can be a challenge.
What problems is the product solving and how is that benefiting you?
Meltwater has been a great tool for our organization to use to measure media mentions and sentiment. It helps us pick up on small, local publications and outlets that may otherwise fly under the radar. We've also been able to more easily communicate our industry-specific news to very targeted audiences of influencers.
Recommendations to others considering the product:
Meltwater is a great, affordable solution for those looking for media monitoring or influencer database access.
Media Monitoring
What do you like best about the product?
Preset dashboard and analytics tools are sufficient
What do you dislike about the product?
Unable to customize dashboard with more details.
What problems is the product solving and how is that benefiting you?
Crisis media monitoring
I like using this software because it meets all of our needs.
What do you like best about the product?
The media coverage crawler data and media outreach database.
What do you dislike about the product?
Limited email lists take more time to use when doing local to national media outreach.
What problems is the product solving and how is that benefiting you?
We increased our earned media coverage with targeted media outreach.
Meltwater Engage - Social Media Management
What do you like best about the product?
I like that we can publish using custom URLs that automatically pull in the appropriate UTM parameters per channel. This saves a lot of time - we used to do this using a more manual process.
What do you dislike about the product?
I dislike when publishing the same piece of content to multiple social channels, the utm_source = multiple. It would be great to be able to publish to multiple channels, yet still have the utm_source align with the appropriate channel rather than "multiple."
What problems is the product solving and how is that benefiting you?
We are improving time-management with regards to social media monitoring. The Engage platform is much more user-friendly than our previous management tool.
Recommendations to others considering the product:
As far as publishing content on social, understand media file constraints and restrictions of the platform is important. E.g. cannot publish Video to Instagram through Engage. When publishing a message to both Facebook and Twitter, uploading an image will only post to Facebook, and your tweet will post without an image. For users publishing a lot of content, these small things add unnecessary extra steps.
I also recommend understanding whether or not engagement on paid Facebook ads will come through Meltwater. We were under the impression that we would be able to monitor comments & other engagement on paid FB ads, however that doesn't seem to be the case.
I also recommend understanding whether or not engagement on paid Facebook ads will come through Meltwater. We were under the impression that we would be able to monitor comments & other engagement on paid FB ads, however that doesn't seem to be the case.
Meltwater is intuitive and easy to use, with very responsive customer support.
What do you like best about the product?
I really appreciate the ability to customize the reporting functionality and the ease of use of the tool. I also appreciate the customer service provided by Meltwater- our rep is always available to provide prompt service if we need assistance.
What do you dislike about the product?
The reports we run typically require the system to mine a lot of data so once in a while we have difficulty getting the reports to run in a timely manner.
What problems is the product solving and how is that benefiting you?
Meltwater helps us target our media outreach efforts, monitor our media coverage and measure our share of voice within our industry and chosen markets.
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