Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Reliable but could use some improvement
What do you like best about the product?
I like how the daily reports tell you the amount of hits right in the title, also that they come at the same time every morning and separate by key word. I don't use the analytics very often but it seems that they work alright for what we need.
What do you dislike about the product?
Many mentions are missed and there are so many that it would be great if it was sorted by tier of outlet. It it sometimes really overwhelming to look at the giant list when it isn't segmented by outlet but just by keyword.
What problems is the product solving and how is that benefiting you?
We are able to see our reach and use these reports to show leadership how many
Awesome
What do you like best about the product?
the ability to reach reporters and the ability to monitor what our competitors are doing. Benchmarking is important.
What do you dislike about the product?
Regarding reporters, the database is not always accurate. Also it is not easy to identify the editors for a particular area.
What problems is the product solving and how is that benefiting you?
Media outreach. Boosting social media performance. We get great ideas from our benchmarking as to stories to push out.
Recommendations to others considering the product:
Highly recommend Meltwater if you are seeking great media exposure or for benchmarking purposes.
Comprehensive and easy to use
What do you like best about the product?
I like the ability to track our competitor coverage and filter out press releases which is nearly impossible to do with other PR monitoring tools. With Meltwater we were able to build our customized top tier list and filter all coverage by those publications which saved my team countless hours looking through irrelevant articles.
What do you dislike about the product?
It can be difficult to understand value in some of the chart/graphs offered through analytics. This is mostly because we have a specific way of measuring success internally.
What problems is the product solving and how is that benefiting you?
We are able to quickly and easily monitor for coverage of our company and our competitors and report back to our leadership.
Recommendations to others considering the product:
Meltwater has great customer service and takes pride in their product. They are constantly improving, adding new features, and listening to customer feedback.
Meltwater works for Higher Ed
What do you like best about the product?
Meltwater has been a great way for us to consolidate media coverage, and uncover lots of social media posts we normally wouldn't see.
What do you dislike about the product?
There's actually nothing I can think of that I don't like.
What problems is the product solving and how is that benefiting you?
Easy access to media coverage, and the newsletter feature has gone over very well with the leadership at our institution.
Meltwater Review
What do you like best about the product?
The hands on help from Meltwater team navigating the system and helping make changes when needed. The quality of the news stories delivered helps me in my daily tasks sending out news alerts or breaking stories pertaining to our industry.
What do you dislike about the product?
Only thing I dislike is the availability and access to subscription based websites. Sometimes I miss things or stories due to that, but that is to be expected. Can't get them all I suppose. I believe there is an option to get around that, but of course it costs a little bit more money.
What problems is the product solving and how is that benefiting you?
Meltwater helps me manage and save much needed time. By compiling daily news stories for me pertaining to the industry, I don't have to spend hours searching through google to find everything I need. Again, this is a well managed machine that saves me a lot of time.
Recommendations to others considering the product:
Highly effective in day to day news monitoring system. If you want to save time collecting news stories for distribution or review, Meltwater is an incredible tool and asset to have. Use the help they offer from their support staff, they make things very simple for you!
Great Customer Service, OK Results
What do you like best about the product?
The customer service and relations is wonderful. The platform is easy to learn and use and is very intuitive.
What do you dislike about the product?
The reports based on our keywords are painfully broad - to the point where I am more likely to find curated content from a google alert than from meltwater. The results are not tailored to what we like and are overwhelming and unrelated to what we want. It is also frustrating that you have to send press releases out through the platform and cannot send them from your own email.
What problems is the product solving and how is that benefiting you?
We are supposed to be using Meltwater to monitor for mentions of our organization in the press and interesting and thought provoking articles on a number of related topics that we can, in turn, share on social media. As mentioned above, the poor reports we receive hinder our ability to do this. Once or twice yearly we use the press release function. We have not received too many benefits since I am a bit frustrated with the reporting aspect of the platform (the primary thing we want to use it for) but the press release function has been successful.
Recommendations to others considering the product:
You have to work on your search and boolean search terms extraordinarily well. We have a very local audience (DC only) which has been interesting (and frustrating) since Meltwater revels in its capabilities as a global brand.
The support we receive from the team is professional and timely
What do you like best about the product?
The support team has been excellent. They are very involved and responsive. David Chodak in particular has gone beyond normal customer service and has really helped us to use Meltwater well.
What do you dislike about the product?
Some of the features of their apps could be more flexible
What problems is the product solving and how is that benefiting you?
The ease with which we are able to share news reports about our national office and member agencies has helped us to understand what is most meaningful to clients and to shape our programs accordingly
Very poor customer service; platform not delivering desired value
What do you like best about the product?
Having insights in the online media in times of a crisis.
What do you dislike about the product?
Extremely poor service. Misleading contract that automatically renews 60 days before it expires and misleading payment terms: 14 days stated in the contract, not on the invoice. Contacted weekly for product up-sells but not a single notification e-mail or phone call when it was time to renew. Even though we had not been using the platform for months already and had discussed numerous times that we would end the contract as it was not delivering the service we were after (limited dashboard possibilities and limited number of searches). To then receive an invoice for another year, was quite a shock. Suddenly we had a new account manager and even after extensive discussions they were unwilling to terminate the contract, or even meet halfway. Very unpleasant.
What problems is the product solving and how is that benefiting you?
Getting insights into the online media.
Recommendations to others considering the product:
High investment for limited searches (10 only) and limited dashboard functionalities. Does not take Facebook pages into account <3000 followers so less useful for B2B companies with a targeted audience. Does not consider Linkedin. You have to provide the relevant industry-specific media sources which take time to be included in the platform.
Poor user experience.
What do you like best about the product?
It is easy to view search results and has good options to view your data.
What do you dislike about the product?
This tool is difficult to set-up your searches and weed out irrelevant coverage.
What problems is the product solving and how is that benefiting you?
The searches bring up too many irrelevant coverage and poor customer service support to help with building out searches.
Sysomos is very helpful when it works, but it shuts down often.
What do you like best about the product?
Various analytical features have been very helpful, especially for social media.
What do you dislike about the product?
Shuts down often, shows as loading for a long time but never fully loads
What problems is the product solving and how is that benefiting you?
Analyzing social and traditional media
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