Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Decent, has shortcomings
What do you like best about the product?
Incredibly thorough for national hits, and shows all wire run locations
Can add as many search key words with lots of flexibility
Can add as many search key words with lots of flexibility
What do you dislike about the product?
Advanced search could be more user friendly (need to be really good at the AND, OR functions) and sometimes misses media hits in small/rural markets
What problems is the product solving and how is that benefiting you?
Solving: estimated reach, automatically producing hits list excels instead of needing to manually create them.
Good not great
What do you like best about the product?
I like the search and tagging abilities. It is easy to categorize all of my hits.
What do you dislike about the product?
It is out of date on some reporters and outlets.
What problems is the product solving and how is that benefiting you?
It helps us find reporters that we need and benefits include having those phone numbers and emails.
Average, but could be better.
What do you like best about the product?
Finds keyword articles that Google searches do not find.
What do you dislike about the product?
I've been having a lot of trouble with their customer support. My organization needs to cancel, and no one has reached out after multiple requests.
What problems is the product solving and how is that benefiting you?
Helps summarize daily social media and new media hits for easy consumption.
Usefull Tool once it started working
What do you like best about the product?
Meltwater provides great top of the line graphics that were appealing to the client
What do you dislike about the product?
Because the servers for meltwater are hosted in foreign countries our firewall blocked it and they were not helpful in finding the solution.
What problems is the product solving and how is that benefiting you?
The primary reason for using meltwater was to track media placements and it offered multiple platform monitoring in one place
Average but Cision is better
What do you like best about the product?
It's a good price, if they wouldn't keep raising it, for a good software. It's easy to use, even though the interface is outdated, I can always find what I need. I like how simple it is and how much time I save by not doing manual research.
What do you dislike about the product?
They don't keep contacts up to date and they continue to raise prices even when they don't add any new features or fix the problems we have. I dislike that we are charged for things we don't really care for.
What problems is the product solving and how is that benefiting you?
It's nice to have a variety of media contacts available to you and easy to search for some you've never thought of. If we didn't use a software like this, we wouldn't be able to find contacts nearly as quickly. We are definitely saving time.
Recommendations to others considering the product:
Look at Cision as well. I think it's important to look at all your options and what works for your team, rather than just going with what's cheaper. Meltwater is nice, but we went with Cision after about 2 years because it is flexible and up to date - saving us time and money in the long run.
A must have for PR
What do you like best about the product?
A single click gives you access to all the data relevant to a PR professional's day-to-day life
What do you dislike about the product?
It is high time that an online demo facility be made available
What problems is the product solving and how is that benefiting you?
It helps track media coverage seamlessly across thousands of publications
Recommendations to others considering the product:
It is great for your day to day need if you are in the public Relations industry
Senior Account Executive
What do you like best about the product?
I like how strong their digital monitoring is and the interface is very user friendly as far as navigating through the system! Also, their client support is great and they're very responsive to questions or needs.
What do you dislike about the product?
We wish they had better print monitoring for newspapers.
What problems is the product solving and how is that benefiting you?
We are able to provide our clients with professional, custom media reports for their coverage. We've realized the TV and online monitoring is usually better than our previous vendor.
Recommendations to others considering the product:
Realize that the cost is impacted by number of searches you have or need. Understand that they hardly do any print monitoring for newspaper editions. But they have excellent client support, and their online monitoring is really strong.
Meltwater review
What do you like best about the product?
I like that I can easily locate journalists and create mass lists, instead of individually adding their email addresses in.
What do you dislike about the product?
It's difficult to move contacts in between lists. Sometimes the list of journalists come from less-than-stellar sources. Also, sometimes they are categorized incorrectly. At least once we've had an annoyed journalist calling and asking that we stop sending her press releases, as that was not the type of story she covers (despite what Meltwater reported).
What problems is the product solving and how is that benefiting you?
It is easier to send out mass emails to journalists and news outlets.
Easy to Use Tool for Quick Insights
What do you like best about the product?
SImple interface and excellent customer support. The Sysomos team is always available to answer my questions when something isn't working or I'm not understanding how to use the tool correctly.
What do you dislike about the product?
The system has been down or unable to pull queries a few times which is unfortunate. Of course, this tends to be right when I need to use it!
What problems is the product solving and how is that benefiting you?
Quick mining of insights for new business, new clients, etc. I work in advertising and it helps us get to a brief quickly and can be used to back up our hypothesis. Just a great way to get a pulse on the consumer.
Recommendations to others considering the product:
Great product for quick insights and similar to others in the market. Sentiment scoring and influencer identification is particularly useful. Product reliability could use some help.
Meltwater Review
What do you like best about the product?
I enjoy the functionality of Meltwater. It is easy to learn and you can easily manipulate it to work best for you and your reports.
What do you dislike about the product?
I would like to be able to pull a list of certain types of publications into a spreadsheet format.
What problems is the product solving and how is that benefiting you?
Our media reports are now very easy in the mornings.
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