Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Good service - comprehensive analytics
What do you like best about the product?
I really appreciate the customer service team. They go above and beyond when offering to help create reports answer questions using the software.
What do you dislike about the product?
Some of the qualitative analytics, like sentiment, were not always accurate and not able to be edited. The tools, while intuitive, still often had to have a manual review to make sure things were being exported correctly. We had to delete many rows after exporting mentions that actually did not apply.
What problems is the product solving and how is that benefiting you?
We needed a comprehensive tracking website. It integrates social really well.
There are better social listening options...
What do you like best about the product?
It's definitely very easy to use - just about anyone could figure out how to run a quick report.
What do you dislike about the product?
It capabilities are very restricted and the interface seems like a 1990's website.
What problems is the product solving and how is that benefiting you?
I get asked to quantify brand/campaign awareness and I do that through social analytics programs such as Sysomos.
Recommendations to others considering the product:
I would choose a different product.
Social Listening
What do you like best about the product?
The real time insights are great for social listening and monitoring for our clients.
What do you dislike about the product?
NA - i find it really user friendly and helpful
What problems is the product solving and how is that benefiting you?
making sure we are keeping a pulse on what people are saying about out clients
Recommendations to others considering the product:
good to compare to other services based on your client's needs, however, this one is great for social listening with Twitter
Great for keeping up with your media mentions
What do you like best about the product?
I love that meltwater sends me an email every day so I can see exactly what is being said about my company in the media, in real time. Also, the reps are great about getting us what we need in a short timeframe.
What do you dislike about the product?
The cost/lack of discounts. Wish there was a more affordable option, but you DO get what you pay for.
What problems is the product solving and how is that benefiting you?
Able to track media mentions and target specific reporters/regions with press releases.
Easy to use
What do you like best about the product?
I like how easy Meltwater is to navigate and build lists.
What do you dislike about the product?
Unfortunately, there were some contacts that I had in a previous PR platform that were not in Meltwater. I also missed having an "influencer" ranking that gave that added info on a writer or media outlet.
What problems is the product solving and how is that benefiting you?
I use Meltwater to build lists and see who would be a good fit to pitch to.
Recommendations to others considering the product:
I would ask a lot of questions before signing the contract. It would be wise to make sure it provides what you need.
Meltwater for media and news monitoring
What do you like best about the product?
Very simple layout and easy to use, while still serving its purpose.
What do you dislike about the product?
Would be great to be able to better customize the newsletter.
What problems is the product solving and how is that benefiting you?
Media and news monitoring and management (list building) on a limited budget.
Recommendations to others considering the product:
Meltwater is a good budget-friendly option for media monitoring
O.K. but not great
What do you like best about the product?
I like that Meltwater has historical data.
What do you dislike about the product?
I don't like that they have send limits and charge for overages and that their platform is a little to basic.
What problems is the product solving and how is that benefiting you?
I haven't benefited much from the service.
Meltwater media relations review
What do you like best about the product?
The social media tracking was very helpful and it seemed that it was curating the right news, on time, with no duplicated which was a major plus.
What do you dislike about the product?
The dashboard was entirely too difficult to navigate and to use. I would consider going back if these issues were resolved.
What problems is the product solving and how is that benefiting you?
Pitching and media monitoring is out main goal.
Good for basic social listening, but lacking on in-depth analysis
What do you like best about the product?
Quick setup. No issues with creating topics. You can learn all the tool features within a day or two at most.
What do you dislike about the product?
Lack of in-depth analysis - for socual listening, it is vital to have at least two layers of info to dig into. Sysomos lacks the capability on that end.
What problems is the product solving and how is that benefiting you?
Mainly used for my LOB for Socual Listening. Very useful for doing quick scans. Also seems like the standard interface for social listening as most of our clients understand it to be.
Sysomos for Security intel
What do you like best about the product?
Sysomos aggregates social media posts based on content so our team can stay on top of happenings at our workplace,
What do you dislike about the product?
It seems to be difficult to add tags and separate different tags into different groupings.
What problems is the product solving and how is that benefiting you?
It's all about quick reactions, and reacting more quickly when it's necessary to do so. Sysomos helps us do just that.
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