Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Comprehensive Platform with Smooth Social Media Management
What do you like best about the product?
I appreciate that Meltwater is a single platform that allows for multiple functionalities, which makes it a comprehensive solution for our organization. It's highly beneficial that I don't need to learn and manage multiple platforms for different areas such as public relations and social media scheduling. Being able to send social media posts across various accounts and measure mentions of our organization all within one platform streamlines our workflow efficiently. Meltwater also provides solid support, which is reassuring when navigating its multiple features. Additionally, the ability to easily track impressions and engagement is crucial for our operations, especially considering our sponsorship commitments. Figuring out audience reach and impact on our events becomes straightforward. Using Meltwater has meant a cost-effective solution as it replaces other subscriptions like Hootsuite, saving us money and the complication of dealing with multiple platforms. Furthermore, its ease of use contributes significantly to its value, reducing the learning curve for staff and enhancing productivity.
What do you dislike about the product?
I sometimes encounter issues when trying to collaborate or populate hashtags with Meltwater. Not all features from platforms like Instagram and TikTok are available through Meltwater. This limitation can be challenging and I hope these functionalities will improve with technological advancements.
What problems is the product solving and how is that benefiting you?
I use Meltwater to streamline social media scheduling, track mentions, and manage public relations efficiently. It simplifies tools into one platform, reducing costs and offering seamless integration for measuring impressions and engagement.
Powerful Media Monitoring with Effortless Setup
What do you like best about the product?
I like the media monitoring features and the daily digest emails. It's easy to set up keyword searches and run reports on media hits.
What do you dislike about the product?
Sometimes looking for reporters covering certain beats can be a bit confusing, but practicing the search queries will likely help improve results.
What problems is the product solving and how is that benefiting you?
Meltwater helps me keep track of the media mentions earned by organization and it's faculty members. It's extremely helpful in getting alerts about news stories where a faculty member is mentioned. It's also helpful in running reports on keyword searches.
Comprehensive and Timely Coverage
What do you like best about the product?
Comprehensive and timely coverage. Few instances of superfluous items.
What do you dislike about the product?
Difficult to find realtime sources. Media/Reporter database lacking. Too many items lead to paywalled sites. Too many repeated wire stories in reports.
What problems is the product solving and how is that benefiting you?
Comprehensive media monitoring on most traditional media and online sources.
Comprehensive Monitoring with a Learning Curve
What do you like best about the product?
I appreciate Meltwater for its robust search function, which I have come to like the most after becoming more accustomed to the system. This feature is particularly valuable as it allows me to effectively scan and monitor media coverage of the Green Climate Fund's projects and partnerships, especially at the national and regional media levels. This localized coverage is crucial for understanding the sentiment around the work in specific countries, such as Uganda, differentiating it from more generalized international coverage. I want to highlight the outstanding customer support we receive from Gwen Ang - a wonderful personality and super knowledgable and helpful to those of us still learning on the system
What do you dislike about the product?
I don't find Meltwater so intuitive if I am honest. It takes practice to become familiar with the system, but for occasional users, it is not so user-friendly. The dashboard is a bit overwhelming because there are almost too many functions. It should simply be search and analyze, and there could be a layered system with basic Meltwater functions and an additional layer for more sophisticated users. The initial setup took time, and it is still a work in progress for us.
What problems is the product solving and how is that benefiting you?
I use Meltwater to monitor localized media coverage and understand sentiments about climate change, enhancing our media strategy and outreach at GCF.
Time-Saving Multi-Channel Scheduling at Its Best
What do you like best about the product?
Being able to schedule social and on multiple channels at the same time, saves a lot of time. Easy to use.
What do you dislike about the product?
There are frequent updates which in one way is good but it also makes you have to relearn where things are.
What problems is the product solving and how is that benefiting you?
Being able to post across multiple platforms and channels really helps me save time.
Robust System with Stellar Support
What do you like best about the product?
I appreciate that Meltwater is a robust system that comprehensively covers the expanding field of communications, effectively managing our social channels and monitoring media. It's particularly useful in helping our small organization run more efficiently by streamlining various processes. Another aspect I admire is the outstanding level of support provided by the Meltwater team. They regularly meet with us to ensure that we are utilizing all the latest features optimally. Their commitment to reviewing our setup, searches, and reports ensures that we're operating a high-level, robust program. This support feels like having additional members on our team, enhancing our capability to maximize the platform effectively. Also, the initial setup of Meltwater was very easy, which was a welcome surprise since complex systems often have challenging onboarding processes.
What do you dislike about the product?
Sometimes it's hard to keep up with or ensure you are getting everything out of Meltwater that you can.
What problems is the product solving and how is that benefiting you?
Meltwater helps my small organization manage social channels, monitor media efficiently, and stay connected with reporters. Its robust system is complemented by exceptional support that ensures we're utilizing the latest features effectively.
Excellent Service and Support for Media Monitoring
What do you like best about the product?
Have right services to meet our media monitoring needs. Very good customer support team
What do you dislike about the product?
Price. It is expensive platform to subscribe
What problems is the product solving and how is that benefiting you?
Media monitoring around the globle
Great Media Database, But Filtering Mentions Can Be Tricky
What do you like best about the product?
I get the most out of the media contact database
What do you dislike about the product?
There are times I find it difficult to sperate all the mentions in the media monitoring for our company to find relevant mentions. Our company name contains a common name and many times it pulls in irrelevant information.
What problems is the product solving and how is that benefiting you?
Meltwater allows us to reach media outlets in targeted and regional areas. It also allows us to compare share of voice against our main competitors.
Needs Major Improvements in Usability and Stability
What do you like best about the product?
publish tool for social media is very nice
What do you dislike about the product?
it is not user friendly, lots of bugs, search boolean is a nightmare
What problems is the product solving and how is that benefiting you?
not really solving a lot there is better software
Great for Social Media Monitoring, But TV Clips and Press Release Need Work
What do you like best about the product?
Social media monitoring and AI tools that's all I've got
What do you dislike about the product?
pulling tv clips and press release function
What problems is the product solving and how is that benefiting you?
Reporting
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