Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Meltwater offers in-depth media insights that others don't
What do you like best about the product?
I love the comparison data analysis that Meltwater allows you to do. It makes it easy to compare months and how our team is tracking toward our goals.
What do you dislike about the product?
So many of the options offered sound similar. There is a strong learning curve.
What problems is the product solving and how is that benefiting you?
Meltwater helps us control our brand narrative by staying top of all media mentions.
Meltwater for Nonprofits Looking to Optimize Media Outreach
What do you like best about the product?
Meltwater helps our communications team with a robust media contact database that streamlines our outreach to journalists interested in our research. With the analysis tools, it enables us to gauge the impact of our efforts and choose which journalists the research will resonate with the most.
What do you dislike about the product?
The cost of Meltwater's service can be a drawback for smaller, nonprofit organizations with limited budgets.
What problems is the product solving and how is that benefiting you?
Meltwater saves us a lot of time with monitoring media and optimizing our outreach. The timeliness and relevance of the results advance our mission of outreach for our research.
Meltwater Was Able to Meet My Needs a Majority of the Time
What do you like best about the product?
Meltwater is a helpful tool, and it mostly was able to accomplish what I needed it to do with social media scheduling and reporting. The user interface was simple to navigate, and I appreciated that funtionality was generally where I expected it to be.
What do you dislike about the product?
I often experienced glitches in the social media scheduling tool, which is ancillary to Melwater's core strength of media relations and media intelligence. Not being able to connect all our social channels was a challenge. When scheduling social media content, I would occasionally have to navigate content disappearing, profiles not being tagged, and channels not publishing correctly. When I brought various issues to customer support, they were friendly, but issues would often take weeks to resolve. For short periods of time, I found myself scheduling content for certain channels in other platforms due to issues that were unresolved. Major glitches were resolved, but they were frustrating nonetheless.
What problems is the product solving and how is that benefiting you?
Scheduling content all in one place and merging analytics together to get a clearer picture of social media success.
Power user - love the flexibility
What do you like best about the product?
My favorite thing about Meltwater is its Explore feature/tool. The comprehensiveness of the operators available allows us to be creative in our implementation and expand our monitoring and listening practices. Its been a game changer for allowing us to keep up to date with industry best practices.
What do you dislike about the product?
I do wish there was more flexibility or customization having to do with how we can share results of Explore searches with our clients. Dashboards are great, but the shareability of them is very limiting unless our clients are willing to scroll through several slides.
What problems is the product solving and how is that benefiting you?
Bringing in massive amounts of data into one place quickly.
Valuable Analytics and Insights, Easy to Use
What do you like best about the product?
It's great to be able to monitor media coverage of my organization. I also appreciate being able to segment lists of publications/reporters to send media releases to.
What do you dislike about the product?
I wish it had better monitoring of broadcast news.
What problems is the product solving and how is that benefiting you?
It helps us target publications and reporters in niche areas; helps us monitor our media coverage; helps us keep basic track of analytics
Good and getting better
What do you like best about the product?
I find the platform user friendly.
My rep is AWESOME!
Meltwater is great at keeping customers updated with what is going on and what's coming. With great videos of how to use new features.
Easy to integrate into other platforms we use daily.
My rep is AWESOME!
Meltwater is great at keeping customers updated with what is going on and what's coming. With great videos of how to use new features.
Easy to integrate into other platforms we use daily.
What do you dislike about the product?
I wish podcasts had their own Media Channel.
Also, when setting up an Outreach, I wish I could copy and paste in the content [if written in google docs or another platform] and it keep the format. Constantly having to go back to fix the format is exhausting.
Also, when setting up an Outreach, I wish I could copy and paste in the content [if written in google docs or another platform] and it keep the format. Constantly having to go back to fix the format is exhausting.
What problems is the product solving and how is that benefiting you?
Picking up coverage and especially duplicates is so helpful in reporting accurate AVE for clients.
The PR analytics also allow us to report on so much more for clients.
The PR analytics also allow us to report on so much more for clients.
I worked with Meltwater's systems as licensee and through clients. I have been in the PR 35 years.
What do you like best about the product?
Easy to use and learn. I also like the customer support.
What do you dislike about the product?
Old and clunky and not as feature rich as the competition.
What problems is the product solving and how is that benefiting you?
Ability to deliver results for clients.
My review
What do you like best about the product?
Meltwater has incredibly powerful media monitoring and analytics capabilities.
What do you dislike about the product?
While I was using it, the mobile appliation for their social media dashboard did not allow one to create posts, so it wasn't functional for our needs. They have, however, remedied this and you're now able to do so.
What problems is the product solving and how is that benefiting you?
It's an all-in-one powerful tool that combines what numerous other tools specialize in, and beats them in doing so!
An awesome tool!
What do you like best about the product?
I love the user-friendliness of the Meltwater tool and the responsive customer support.
What do you dislike about the product?
Sometimes my notifications are a bit late.
What problems is the product solving and how is that benefiting you?
Gathering all of our media mentions and sharing them in a timely fashion.
Top Analytics Solution for PR and Media Coverage
What do you like best about the product?
Meltwater has a great user experience and caters to all skill levels. It's really easy to get set up and started and they have a massive library of training to answer all of your questions and enhance your use of the tool. As you get settled in you can keep learning and they do a great job of improving the tool with new features as the market fluctuates and new technology is available.
What do you dislike about the product?
It's an expensive tool, but I will say our team believes that it's a valuable tool to invest in.
What problems is the product solving and how is that benefiting you?
I use Meltwater on a regular basis for sending press releases, reaching out to the media, reporting on media coverage, Share of Voice in our markets, and for competitive analysis. Meltwater has closed a lot of gaps for my team and provides a great one-stop solution for several tasks.
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