Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Great use for smm.
What do you like best about the product?
Ease of Use
customer support
Frequency of use
customer support
Frequency of use
What do you dislike about the product?
app intergration
number of features
Ease of implementation
number of features
Ease of implementation
What problems is the product solving and how is that benefiting you?
The boolean tool, was a little complicated for me to use. But with the updates to the explore application, pulling data has become easier.
Great platform for PR and Marketing Folks
What do you like best about the product?
I love the media relations suite. Meltwater continues to update its capabilities and I am continuously amazed at the improvements made based on user feedback. I also love the responsiveness of the team. In many cases, I have reached out to my Meltwater rep or the Support team for assistance on client projects and accessing if Meltwater had the capabilities to help, and each time I have gotten a timely response.
What do you dislike about the product?
I wish there was a way to labal searches as you create them so that they go straight into the client folder. That is the one thing that I don't like, but I also know that is a very small issue.
What problems is the product solving and how is that benefiting you?
Meltwater aggregates all the social and media mentions where a client was covered and that is super helpful as we monitor for crises, press releaes, trends, etc. And the fact that I can find all of the information in one place is a godsend.
User Friendly Experience
What do you like best about the product?
The ease with which you can submit a press release across the wire, as well as the super convenient press contact database to ensure your communications are getting to the right people at the right media outlets.
What do you dislike about the product?
The only thing that I think can be improved is the ease with which you can pull the analytics from the press release distribution. The 24 and 48 hour email updates are great, but that data isn't stored anywhere within the program for future reference.
What problems is the product solving and how is that benefiting you?
Centralizing the media activity around our company and our competitors and making it easy to digest has been really helpful.
Social Listening Tool for All
What do you like best about the product?
What stands out most about Meltwater is its social listening aspect. The wide range of tools and features thelp us with digital media monitoring and analysis. From media tracking and social listening (which is what we use) to journalist outreach and influencer management. The social listening tool really picks up everything worldwide which is helpful for our international business. As well, their real-time insights are beneficial, and Meltwater seems to deliver on this front. The suite's ability to track keywords, mentions, and trending topics in real-time enables us to stay on trend and on top of users talking about us.
What do you dislike about the product?
Meltwaters platform's search engine can be a bit confusing initially. It took me some time to get a grasp of it, and refining searches to focus on what's essential for the company's keywords - it requires additional time to explore and
What problems is the product solving and how is that benefiting you?
This platform has allowed me to stay connected with our audience's evolving needs, preferences, and to help aid in any negative press. We have also used it to address customer concerns. We also just went through a name change and it helped to track mentions of who was still saying our old name vs new name.
Appreciation of Meltwater
What do you like best about the product?
Very helpful to schedule my social media posts and analyse their performance
What do you dislike about the product?
sometime, i have some issue when drafting a post and aI loose everything I created
What problems is the product solving and how is that benefiting you?
less time on preparing posts
Meltwater Monitor Experience
What do you like best about the product?
The monitor feature, morning and afternoon reports.
What do you dislike about the product?
Useful website, however it continues to lag and buffer in the middle of your work.
What problems is the product solving and how is that benefiting you?
Meltwater is effectively gathering articles regarding my business along with other pieces that are relevant.
Meltwater Review
What do you like best about the product?
Meltwater provides acess to vast amount of online and offline media sources allowing us to get a holistic view of our brand's online presense and reputation. This is helpful when reporting to our clients on user sentiment, comments, and engagement regarding a case that is ongoing.
My team and I love the customer support, always feel like we have someone to support us and guide along the way.
My team and I love the customer support, always feel like we have someone to support us and guide along the way.
What do you dislike about the product?
Cost: I find this tool to be on the expensive side. If it serves your companies needs, than this is exteremly worth it. Otherwise, it is a big expense if it does not serve you well.
What problems is the product solving and how is that benefiting you?
Holistic reporting to clients regarding their brand's online reputation.
Needs improvement
What do you like best about the product?
I like that we are able to easily report on results
What do you dislike about the product?
So many glitches lately! It feels like every week we need to reach out to our team for support.
What problems is the product solving and how is that benefiting you?
It supports our campaign reporting and affiliate marketing needs.
Good for researching content marketers
What do you like best about the product?
Easy search capability, good details on each influencer
What do you dislike about the product?
Some microinfluencers not included in search
What problems is the product solving and how is that benefiting you?
Strategizing which influencers to target in a media and public relations campaign.
Meltwater review
What do you like best about the product?
I like the scheduling and analytics of metlwater.
What do you dislike about the product?
Sometimes there are scheduling errors, but their team is quick to help with these problems.
What problems is the product solving and how is that benefiting you?
It's solving our scheduling issues with their great calendar.
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