Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Meltwater Receives High Praise for its Exceptional Monitoring Service
What do you like best about the product?
I appreciate the many advantages of using Meltwater for media monitoring and analysis. Its comprehensive coverage across both digital and traditional outlets allows me to keep an eye on all my placements in one place. At the same time, the publishing rating tool makes it easy to determine which pieces have been most successful without getting bogged down by raw numbers. On top of this, I'm thankful that their chat feature and helpful account managers offer guidance when needed, so I feel confident and confident. In sum, these features make Meltwater a valuable asset when tracking progress and staying ahead with data-gathering needs.
What do you dislike about the product?
I am unhappy with the frequency of sales calls from our account manager and would like to be given the courtesy of being contacted only if/when I upgrade my subscription. Moreover, when accessing Meltwater's website, I find it inconvenient to log in each time as this is not an issue with their application but exclusively on their web platform. This problem shouldn't occur for customers who remain logged into any online service after the initial signup processes are completed.
What problems is the product solving and how is that benefiting you?
The problem with Meltwater is that it can take time to provide relevant content across multiple locations and individuals. To improve the quality of information distributed, articles should include important background details and a contact name attached to each source to standardize the substance sent out.
Reputation management with intuitive intelligence
What do you like best about the product?
I particularly appreciate the comprehensive features of Meltwater. Its intuitive interface and accurate reports provide valuable insight into our brand identity, allowing for better decision-making. The real-time data keeps us informed of current trends and helps us stay ahead of the competition. Most importantly, Meltwater's reliable customer service has always been responsive, helping us quickly address any issues that may arise. This powerful intelligence platform is handy for managing our brand's reputation.
What do you dislike about the product?
I dislike that Meltwater's web application can sometimes be slow. However, this could result from my internet connection. Moreover, the app only displays basic graphs, which could be improved.
What problems is the product solving and how is that benefiting you?
Meltwater documents media coverage of our company and distributes it to social media users and website visitors.
Intuitive platform - Meltwater
What do you like best about the product?
I appreciate the powerful tools that Meltwater provides to make it easy to find media coverage of my organization and its members and connect with journalists interested in writing about us. I find the program intuitive, and I have gained valuable insights. They demonstrate a commitment to understanding our business to help us, leading to exceptional customer service.
What do you dislike about the product?
I firmly believe that Meltwater needs to provide a higher level of customization for its reports. It should be possible for users to modify the reports that are generated by the agents, as this would give them access to more relevant data.
What problems is the product solving and how is that benefiting you?
Meltwater is helping us solve the problem of building media coverage and brand awareness. By using Meltwater, we can track our media coverage and measure our reach, helping us better understand which content resonates with individuals by monitoring the impact of our content.
A helpful tool for the marketing department
What do you like best about the product?
I am most impressed with Meltwater's customer service and ability to help first-time users quickly and effectively understand the platform's features. Additionally, I appreciate the straightforward and economic access to specific news sources and experts. Most important is the dependability of the reporting and monitoring system Meltwater proudly provides.
What do you dislike about the product?
We dislike that Meltwater often requires us to update its media contacts, limiting its effectiveness in promoting independent media outlets. Meltwater means less visibility for smaller, more recent organizations.
What problems is the product solving and how is that benefiting you?
Meltwater has been invaluable for me in monitoring the media and compiling press releases for public relations campaigns. It's saved me a lot of time by giving me ready-made media lists I can use confidently.
Getting the most from Meltwater
What do you like best about the product?
I like that Meltwater provides a comprehensive suite of solutions to help organizations of all sizes improve their communications and gain unique insights into their customers, partners, and competitors.
The platform is easy to use and provides users with valuable data about trends, conversations and relevant topics to their business.
The platform is easy to use and provides users with valuable data about trends, conversations and relevant topics to their business.
What do you dislike about the product?
I don't have any significant dislikes about Meltwater. However, I wish the pricing was more transparent, and the platform offered more in-depth customization options.
Additionally, I think customer support could be improved, as there is currently no phone or live chat support.
Additionally, I think customer support could be improved, as there is currently no phone or live chat support.
What problems is the product solving and how is that benefiting you?
As a Systems Engineer, the software provides several benefits and uses.
One of the primary ones is that it provides insights into our customers, partners and competitors. This can help us identify opportunities to expand our services and products and develop new strategies.
Additionally, Meltwater helps us identify key trends and conversations in our sector, allowing us to stay ahead of the competition.
One of the primary ones is that it provides insights into our customers, partners and competitors. This can help us identify opportunities to expand our services and products and develop new strategies.
Additionally, Meltwater helps us identify key trends and conversations in our sector, allowing us to stay ahead of the competition.
A great tool for the job
What do you like best about the product?
I appreciate Meltwater's comprehensive media monitoring, intuitive reporting system, and valuable social media tracking feature. The intuitive interface and visually appealing reporting system make data analysis a breeze, and the social media tracking feature ensures that we take advantage of essential engagement opportunities. Meltwater is an excellent tool for staying informed about the conversations that matter most.
What do you dislike about the product?
I'm not a fan of the sluggish loading speeds of Meltwater's website. It's incredibly frustrating, especially when I'm on a tight deadline.
What problems is the product solving and how is that benefiting you?
Meltwater simplifies PR and marketing tasks to save time for busy professionals. By automating reporting, media monitoring, and outreach, I was able to free up hours of my time each week. This allowed me to focus on other projects and tasks that would typically take a back seat to these more time-consuming activities.
The good and the bad
What do you like best about the product?
What I like best is that our TVEyes account is integrated into meltwater. I also think that it is visualy easy to read and the dashboard is easy to use. I like the unlimted searches and dashboards. It also does a good job of separating earned and paid media. The account reps are very attentive and help quickly when needed.
What do you dislike about the product?
I don't like that my Broadcast monitoring has been disconnected twice. I also don't like that they make changes to the search algorithm without letting clients or their customer service agents know. This has caused me to have two different numbers for the same campaign with out giving me a way to explain it. I had to be on a customer chat for more than 2 hours for the customer service team to find that out. I don't like that there are so many add-ons. I want a clear price presented to me for everything I ask for. I also don't like that I have to buy press releases in bulk and that I don't have access to a globwire dashboard - my press release results are not archived. We do get a email, but I have to download a PDF to keep it. There is no way for me to compare release results. I also don't like that I can't add newsdesk to my media lists.
What problems is the product solving and how is that benefiting you?
I have not found any real benefit of Meltwater over Cision. The biggest is filtering out paid media. I had thought I would like the integration with influencers and newswire, but it doesn't perform as I'd like yet.
Useful influencer tool
What do you like best about the product?
We needed to find & validate our chosen influencers. The tool help us with this. The reports have also been incredibly useful to the team.
What do you dislike about the product?
It would be great if there were more micro influencers with stats. Our company has a small budget. Customize fees to suit smaller businesses.
What problems is the product solving and how is that benefiting you?
Being able to correctly choose the right influencers to ensure we get the best results. Without the stats as per previous we were working in the dark. Reporting.
Good to have influencer metrics benchmarks.
What do you like best about the product?
See influencers metrics and compare between them.
What do you dislike about the product?
Sometimes the platform doesn't identifies the influencers profiles. It's not so clear what are the skills of some influencers. Its not so clear what brands the influencer is promoting.
What problems is the product solving and how is that benefiting you?
Have a better knowledge about influencers reach and potential, get more info to support our influencers selections.
Using Meltwater to effectively track marketing analytics.
What do you like best about the product?
I love the comprehensive content coverage that Meltwater offers! It allows me to monitor my brand mentions and target and contact key influencers in my industry. Its crucial feature is identifying duplicate brand postings and maintaining accurate monitoring quality rather than encouraging more brand mentions. This ensures I can use the best resources available to monitor my brands effectively.
What do you dislike about the product?
I find it difficult to navigate around the Meltwater software, as I don't find it to be very intuitive. Furthermore, the support team is slow to respond to any queries and issues I encounter, making it frustrating to use the software if I ever experience any problems.
What problems is the product solving and how is that benefiting you?
Meltwater helps me stay on top of the topics I follow and the crucial keywords I monitor. I customize reports to meet my specific needs, such as sending me the latest information on a topic.
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