Flexible Portals and Permissions Make EAM Easy to Manage
What do you like best about the product?
EAM has three types of categories, and each one has its own permissions. For example, there are three types of portals: 1st Maintenance, 2nd Planner, and 3rd Managers. In each portal, we can distinguish between asset management and maintenance (preventive, breakdown maintenance, etc.). For the Planner portal, material availability and minimum orders are also specified.
What do you dislike about the product?
The user interface is the thing I dislike the most. Also, switching tabs from one to another takes too long and feels time-consuming, so that’s my biggest issue with eam.
What problems is the product solving and how is that benefiting you?
EAM is solving maintenance realated issues for my company, all the documents and site reports are safe in one place ypu do need to go anywhere else to find the documents
HxGN EAM: The Brain for Tracking and Maintaining Physical Assets
What do you like best about the product?
it is the "brain" for companies with a lot of physical stuff—factories, fleets, power grids, or massive facilities—helping them track what they own, where it is, and how to keep it running for as long as possible.
What do you dislike about the product?
Nothing is there to dislike. But, HxGN EAM focuses on the health and maintenance of physical assets, not on the capital planning and financial execution of projects and if one needs that it could may have aome limitations.
What problems is the product solving and how is that benefiting you?
It helps in reducing downtime and by improving availability of machineries. Again, It tracks every stage of an asset’s life—from procurement and installation to decommissioning. This data allows for smarter capital expenditure (CAPEX) planning and maximizes the Return on Investment (ROI) for every piece of equipment.
A Reliable Tool That Simplifies Day-to-Day Work
What do you like best about the product?
Good stuff to get things done. In your day to day you need tools that will simplify efforts while making sure you get accurate results. This tool is one you can rely on.
What do you dislike about the product?
Not sure yet. Still testing it's features. Probably you need to make several rounds of testing to get a more refined answer to this question. So now we are good
What problems is the product solving and how is that benefiting you?
Quality and time constraint tasks are getting the benefit of a well structured tool that allows me to spend my time on other critical duties, Something needed in Continuous improvements encironments
Efficient Design, Streamlines Data Management
What do you like best about the product?
I love the efficient, to-the-point design of Octave Attune EAM (HxGN EAM) without any gimmicky UI. It makes finding assets and managing inventory hassle-free. I honestly really like it just the way it is, as it feels more professional than other ERPs and more suitable for report overviews than something like PowerBi. The initial setup was fairly easy for me, especially since I have experience with similar software.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
I use Octave Attune EAM (HxGN EAM) to store, record, and view historical data, easing access and structuring our database efficiently. Its design is straightforward, making asset management and inventory organization hassle-free.
Streamlined Asset Management Despite Interface Hiccups
What do you like best about the product?
I appreciate that Octave Attune EAM (HxGN EAM) has helped in asset performance management. It has solved problems in planning, acquisition, and maintenance for me. I like the comprehensive tools it provides for tracking asset life cycles and managing work orders, which are really beneficial. The Microsoft project tool with its two-way integration feature stands out as particularly valuable. The initial setup was easy, which made things smoother when starting out.
What do you dislike about the product?
I don't like the outdated interface and the fact that data extraction depends on external tools.
What problems is the product solving and how is that benefiting you?
I use Octave Attune EAM (HxGN EAM) for asset performance management. It solves problems in planning, acquisition, and maintenance while providing comprehensive tools for tracking asset life cycles and managing work orders.
Enhances Productivity and Maintenance with Ease
What do you like best about the product?
I appreciate that Octave Attune EAM (HxGN EAM) provides high productive results, helping to reduce production outages and boost productivity. It's not difficult to use and is very straightforward. I like the scheduling feature and how it keeps track of all the production aspects, helping monitor day-to-day activities. It helps identify defects, slowdowns, and areas of maintenance needed. As an operational manager, I find it works really well for me, and the setup process was easy.
What do you dislike about the product?
I don't see no dislikes
What problems is the product solving and how is that benefiting you?
I use Octave Attune EAM (HxGN EAM) for maintenance, reducing production outages and boosting productivity. It is straightforward to use, effectively tracks production and scheduling, and monitors daily activities and maintenance needs.
Structured Planning, But the Price Feels High
What do you like best about the product?
Helps with planning as it is more structured
What do you dislike about the product?
The cost is considered to be a little but on the high side
What problems is the product solving and how is that benefiting you?
Helps to bring everything to the dashboard for viewing
Effortless Setup, Maximum Productivity Boost
What do you like best about the product?
I like that Octave Reliance is easy to implement and easy to use. It provides high productive results, helping to reduce production outages and boost productivity. I also appreciate its compliance with GDPR, and it saves time in my production site. The fact that it was so easy to set up, taking only a few days, was a big plus.
What do you dislike about the product?
Nothing.
What problems is the product solving and how is that benefiting you?
I use Octave Reliance to reduce downtime and boost productivity at our factory, saving time and enhancing production efficiency. It helps us double our productivity by minimizing outages.
Workflow customization has streamlined maintenance tracking but still needs deeper flexibility
What is our primary use case?
My main use case for Hexagon EAM is that I was a developer at Hexagon, and I perform customizations as part of client requirements.
A specific example of a customization I have worked on using Hexagon EAM involved creating Flexes to bypass the standard workflow. Instead of changing a work order directly from open to in-progress status, I added customizations such as waiting for materials and waiting for budget statuses. When an original technician gets assigned to it, the status changes to in-progress. If a technician is removed from the activity, it changes to a waiting for assign status. When a technician gets attached again, it changes to assign status, and then once the technician approves it, it changes to in-progress.
I have created several reports and worked on EAFs regarding my main use case and other customizations I have performed.
What is most valuable?
The best features Hexagon EAM offers, in my experience, are the status customizations, which are easier from an end-user perspective. Users can simply go to status authorization to make changes.
The status custom license feature makes things easier for end users in that if a supervisor needs access to change a work order into cancel status, they can simply go to status auth, give the status auth user role, and then select the entity they want to do it for, such as purchase order. They select purchase order and fill in the from status to status and then save it. Once they log in to Hexagon EAM, these new statuses are reflected.
Hexagon EAM has positively impacted our organization. It was our first project, and after go-live, it resulted in huge success. The client was satisfied and thrilled, and we received positive feedback.
Specific outcomes from that success include cost reductions around 30%, labor utilization increased by 20%, and new users are adopting the systems and appreciate the product and are eager to work in those systems.
What needs improvement?
Hexagon EAM can be improved, especially in workflows. If I observe other applications, I can customize the workflow as part of not only the out-of-box features, allowing for proper customization of the flow. However, in Hexagon EAM, I noticed I cannot customize the flow and can only use status auth, which I think is a limitation.
That is the main thing I thought of regarding needed improvements at the moment, and I can send an email if I find or recollect something else.
For how long have I used the solution?
I have been using Hexagon EAM for two years.
What do I think about the stability of the solution?
In my experience, Hexagon EAM is quite stable.
What do I think about the scalability of the solution?
Regarding scalability, I feel that we need an extra column, but we need to raise a ticket to Hexagon every time. Since it is very difficult for us, I think we need to find a way to manipulate these things. Adding more columns to existing objects is very hard, and I need to create custom tables and link them to the existing tables, which makes coding very challenging.
How are customer service and support?
The customer support is quite acceptable. I cannot say it is excellent; it is more of an average rating. I would rate the customer support of Hexagon EAM a seven out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I had been working on Maximo solutions as well, and then the client specifically asked for Hexagon EAM, so we switched from Maximo to Hexagon EAM. Since both are in the same background, it was quite easier for us to pick up.
What was our ROI?
We have seen a return on investment as we learned several things while using Hexagon EAM, and then we implemented those to the client, resulting in their satisfaction.
Which other solutions did I evaluate?
We have not evaluated other options since the client specifically asked for Hexagon EAM, so we chose Hexagon EAM.
What other advice do I have?
The advice I would give to others looking into using Hexagon EAM is to be careful while writing Flexes. Since Flexes are based on PL/SQL, if I mess up with any PL/SQL, I cannot save any records, so I need to write proper, optimized, and user-friendly code and add comments so if someone else works on it, they can easily understand and make changes. The same applies to EAFs. As EAF works dynamically, I need to cover all aspects such as before saving, after save, before render, and after render, writing each function carefully to avoid breaking the system. I would rate this product a six out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Keeps Asset Management Organized and Hassle-Free
What do you like best about the product?
What I like best about HxGN EAM is how it keeps all asset and maintenance information in one place. It makes it easy to see what work needs to be done, track progress, and know the status of equipment. It really helps me stay organized and avoid surprises with maintenance or downtime.
What do you dislike about the product?
The main thing I find a bit frustrating about HxGN EAM is that some of the menus and navigation can be a little confusing at first. It takes some time to get used to where everything is, especially when managing multiple assets at once. Once you get familiar with it, though, it works well.
What problems is the product solving and how is that benefiting you?
HxGN EAM helps solve the problem of keeping track of all our assets and maintenance activities in one place. Before using it, monitoring equipment status and scheduling work orders involved a lot of manual tracking. Now, it’s much easier to stay organized, reduce downtime, and make sure maintenance is done on time, which saves both time and effort.
