Workflow customization has streamlined maintenance tracking but still needs deeper flexibility
What is our primary use case?
My main use case for Hexagon EAM is that I was a developer at Hexagon, and I perform customizations as part of client requirements.
A specific example of a customization I have worked on using Hexagon EAM involved creating Flexes to bypass the standard workflow. Instead of changing a work order directly from open to in-progress status, I added customizations such as waiting for materials and waiting for budget statuses. When an original technician gets assigned to it, the status changes to in-progress. If a technician is removed from the activity, it changes to a waiting for assign status. When a technician gets attached again, it changes to assign status, and then once the technician approves it, it changes to in-progress.
I have created several reports and worked on EAFs regarding my main use case and other customizations I have performed.
What is most valuable?
The best features Hexagon EAM offers, in my experience, are the status customizations, which are easier from an end-user perspective. Users can simply go to status authorization to make changes.
The status custom license feature makes things easier for end users in that if a supervisor needs access to change a work order into cancel status, they can simply go to status auth, give the status auth user role, and then select the entity they want to do it for, such as purchase order. They select purchase order and fill in the from status to status and then save it. Once they log in to Hexagon EAM, these new statuses are reflected.
Hexagon EAM has positively impacted our organization. It was our first project, and after go-live, it resulted in huge success. The client was satisfied and thrilled, and we received positive feedback.
Specific outcomes from that success include cost reductions around 30%, labor utilization increased by 20%, and new users are adopting the systems and appreciate the product and are eager to work in those systems.
What needs improvement?
Hexagon EAM can be improved, especially in workflows. If I observe other applications, I can customize the workflow as part of not only the out-of-box features, allowing for proper customization of the flow. However, in Hexagon EAM, I noticed I cannot customize the flow and can only use status auth, which I think is a limitation.
That is the main thing I thought of regarding needed improvements at the moment, and I can send an email if I find or recollect something else.
For how long have I used the solution?
I have been using Hexagon EAM for two years.
What do I think about the stability of the solution?
In my experience, Hexagon EAM is quite stable.
What do I think about the scalability of the solution?
Regarding scalability, I feel that we need an extra column, but we need to raise a ticket to Hexagon every time. Since it is very difficult for us, I think we need to find a way to manipulate these things. Adding more columns to existing objects is very hard, and I need to create custom tables and link them to the existing tables, which makes coding very challenging.
How are customer service and support?
The customer support is quite acceptable. I cannot say it is excellent; it is more of an average rating. I would rate the customer support of Hexagon EAM a seven out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I had been working on Maximo solutions as well, and then the client specifically asked for Hexagon EAM, so we switched from Maximo to Hexagon EAM. Since both are in the same background, it was quite easier for us to pick up.
What was our ROI?
We have seen a return on investment as we learned several things while using Hexagon EAM, and then we implemented those to the client, resulting in their satisfaction.
Which other solutions did I evaluate?
We have not evaluated other options since the client specifically asked for Hexagon EAM, so we chose Hexagon EAM.
What other advice do I have?
The advice I would give to others looking into using Hexagon EAM is to be careful while writing Flexes. Since Flexes are based on PL/SQL, if I mess up with any PL/SQL, I cannot save any records, so I need to write proper, optimized, and user-friendly code and add comments so if someone else works on it, they can easily understand and make changes. The same applies to EAFs. As EAF works dynamically, I need to cover all aspects such as before saving, after save, before render, and after render, writing each function carefully to avoid breaking the system. I would rate this product a six out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Keeps Asset Management Organized and Hassle-Free
What do you like best about the product?
What I like best about HxGN EAM is how it keeps all asset and maintenance information in one place. It makes it easy to see what work needs to be done, track progress, and know the status of equipment. It really helps me stay organized and avoid surprises with maintenance or downtime.
What do you dislike about the product?
The main thing I find a bit frustrating about HxGN EAM is that some of the menus and navigation can be a little confusing at first. It takes some time to get used to where everything is, especially when managing multiple assets at once. Once you get familiar with it, though, it works well.
What problems is the product solving and how is that benefiting you?
HxGN EAM helps solve the problem of keeping track of all our assets and maintenance activities in one place. Before using it, monitoring equipment status and scheduling work orders involved a lot of manual tracking. Now, it’s much easier to stay organized, reduce downtime, and make sure maintenance is done on time, which saves both time and effort.
User-Friendly with Great Updates, But Troubleshooting On-Premise Can Be Tricky
What do you like best about the product?
Easy to use. Regular updates and addition of features
What do you dislike about the product?
diffcult to identify technical issues, specially in on premise environment
What problems is the product solving and how is that benefiting you?
managing maintencence operations.
Highly Customizable and Scalable, But Business Rule Debugging Can Be Tricky
What do you like best about the product?
Cloud based and very tailorable to meet business needs. Scalable and able to insert dynamic business rules to automate user experience within the software. The new DataBridge Pro integrations allow much needed interaction with native data and better monitoring. Expansive native quality reporting through Cognos allows near real time reporting to support processes that rely on it.
What do you dislike about the product?
The ability to inject business rules, while a transformative feature, at times can be difficult to debug and can impact system performance requiring vendor support when cloud based. This aspect needs to be used cautiously when implementing and can lead to production issues with users that are not favorable, such as api time outs and long running database procedures.
What problems is the product solving and how is that benefiting you?
Hxgn has allowed us to bring three operating companies together onto a standard EAM and Work Management platform. Allowing us to standardize business processes and deploy best in class enhancements quickly to all three. It also has allowed for variances in operating companies due to regulations to be adopted and compartmentalized within just that company with no impact to our other companies.
Running Production Reports is Simple
What do you like best about the product?
It makes getting the data I need easy. It integrates with our system very well and the user experience is not over complicated. I learned it in a matter of hours.
What do you dislike about the product?
Nothing comes to mind that I can think of at this time.
What problems is the product solving and how is that benefiting you?
Helping me find the usages of key materials used in production.
Hexagon EAM Fantastic Tool
What do you like best about the product?
The ability to have your entire asset hierarchy in the system as well as allowing you to see the history of work orders and various transactions related to those equipment.
Also the fact that the data can be used to do analysis, allowing you to get a much better understanding of your assets and their performance.
What do you dislike about the product?
Slightly outdated UI, and sometimes it is hard to get the data out of EAM. you have to rely on datalake, power BI, etc.
What problems is the product solving and how is that benefiting you?
It solves the issue on visibility of our assets. Previously there was no history on any work orders or equipment. Now we are able to gather data, see downtime, and do analysis on to improve performance.
Hxgn EAM
What do you like best about the product?
ability to link all things together from WOs to procurement.
What do you dislike about the product?
the organizational setup that is kind of forced upon you. organizations must conform to a certain degree to the software, and this can be a big change
What problems is the product solving and how is that benefiting you?
The ability to track WOs, labour's hours, and parts used. Historical data and being able to compile information is a huge benefit.
Reliable, Intuitive, and Customizable
What do you like best about the product?
Having worked with various EAM platforms over the past 20 years, Hexagon EAM has been the most enjoyable and efficient system I’ve used. Its familiar structure made onboarding and training straightforward, especially for users with prior EAM experience. The built-in screen designer is a standout feature. It allows for quick, targeted UI changes that can be deployed to specific user groups with ease. I use the system daily, and it continues to support our core operations reliably.
We are a SaaS customer, and their customer service has consistently been quick to respond, professional, and friendly. Our Customer Success Manager, Michael Ho, is one of the best I have ever worked with. He always makes sure that we feel heard and respected, and he goes above and beyond to support our needs.
What do you dislike about the product?
One limitation has been the restricted integration options. Initially, we were limited to web service calls or the databridge server. This constrained our ability to connect with other systems. However, we’re currently testing Databridge Pro, which appears to resolve this issue by offering a broader range of integration capabilities
What problems is the product solving and how is that benefiting you?
Hexagon EAM helps us efficiently track and maintain assets through both reactive work orders and preventive maintenance scheduling. It also manages the full lifecycle of parts used in asset upkeep, from purchasing to inventory storage, all within the same system. One of the most valuable features has been warranty tracking for specific assets, which has allowed us to identify coverage opportunities and save a considerable amount of money by avoiding unnecessary repair costs.
All in one Asset management solution
What do you like best about the product?
HxGN EAM provides a robust platform for asset tracking, preventive maintenance scheduling, and work order management. I like the ability to customize asset hierarchies and integrate with IoT data. The user interface is clean and user roles can be well defined. It also works well with SAP data for better decision-making.
What do you dislike about the product?
Initial configuration can be complex, especially if you're migrating from legacy systems. The mobile version also has limitations in offline mode. Some training is required for end users to fully utilize all modules.
What problems is the product solving and how is that benefiting you?
We’re using HxGN EAM to manage preventive maintenance schedules and asset life cycles at a hospital (AKUH). It has helped reduce equipment downtime and improves compliance tracking for audits. Workflows are now more transparent and efficient.
EAM for offshore oil and gas
What do you like best about the product?
HxGN is a very flexible software solution that we are able to frequently adapt to our industry’s ever changing needs.
What do you dislike about the product?
Some of our users are overwhelmed by the amount of data and organization of it. Often they are frustrated by the numbers of tabs and places where things need to be recorded. I wish there was a way to indicate required tabs so folks don’t have to go searching through everything.
What problems is the product solving and how is that benefiting you?
Accurately documenting completed maintenance for demonstrating to customers and regulators that we are maintaining our equipment properly.
