What do you like best about the product?

We like that Acumatica is consistantly releaseing major and minor updates and always striving to imporove their system. Their customization platform is also amazing. We have the ability to modify all parts of the system, adding fields, logic, screens in an upgrade safe way. We have minimal issues with our customizations conflicting with major updates. Customer support is also exceptional, the case portal is well organized and the responses are timely and they strive to stay on point to resolve the issue.

What do you dislike about the product?

Their Report Designer has many limitations which requires alot of creative thinking to get the results needed. General inquiries also have limitations but have improved with new releases. The Dashboards also have limitations and can be tempermental to work with and modify.

What problems is the product solving and how is that benefiting you?

We had a separate ERP and CRM system befor switching to Acumatica. We used the CRM for Project Management and the ERP for Project Accounting. The two systems did not communicate with each other so all data from one to the other was hand keyed. With Acumatica, everything is in one software and makes our lives much easier. We can now focuse on the essentials like closing month end, before the next month end, completeing all billings before the cutoff dates, and researching ways to improve the system for our needs.