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AI For Process

Kore.ai

Reviews from AWS customer

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External reviews

454 reviews
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External reviews are not included in the AWS star rating for the product.


    Banking

Features and implementations as per requirement are great

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
Chat Automation is very well featured. Advanced artifacts are good.
What do you dislike about the product?
More updates in properties for implementation
What problems is the product solving and how is that benefiting you?
Business process for conversations


    Financial Services

Conversation AI- KORE.AI Experience

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
Platform experience, easy to use and deploy
What do you dislike about the product?
platform response time, and will be down sometimes
What problems is the product solving and how is that benefiting you?
to build the chatbots easily


    Harmanpreet K.

Good platform

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
All thing are helpful like training ,customer support , good development tool.
What do you dislike about the product?
As per my experience all things ate good.
What problems is the product solving and how is that benefiting you?
All type of problems handled.good learning


    Consulting

Best Overall chat platform to learn and build enterprise chatbot solutions

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
Kore.ai hits the right boxes in a lot of areas:
1. Ease of use: A person with no coding experience can use the solutions offered by Kore.ai with ease and develop complex transactions. It alos offers one click deploy feature whenre the bot becomes available in multiple channels at once.

2. Learning Courses and Documentation: The courses and training offered by Kore.ai are top notch. They encapsulate a wide variety of topics in a easy to understand format. The webinars and sessions conducted by Kore professionals is also very good.
What do you dislike about the product?
Nothing much to say here. Hopefully the documentations on Git Hub becomes much better.
What problems is the product solving and how is that benefiting you?
It helps provide a one stop solution for access to all enterpise applications. This has helped use keep the employees engaged and imporve our ability to support them quickly and efficiently.


    Michael I.

Great Tool

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
Ease of Use, Features, Great Tool to add to my arsenal.
What do you dislike about the product?
The documentation seems a little bit old
What problems is the product solving and how is that benefiting you?
bot builder ease of use


    Lokesha M.

This is a new experience, walking through the arena of artificial intelligence with Kore.ai.

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
The user interface (UI), features, and user experience of the Kore.ai dashboard are new and refreshing. As a developer, I can relate to the efforts behind the exceptional design of Kore.ai's dashboard.
What do you dislike about the product?
Obviously, there might be some resistance to change from users accustomed to the legacy dashboard. However, I believe that people will gradually relate to and become accustomed to the new dashboard.
What problems is the product solving and how is that benefiting you?
Kore.ai chatbots have made customer interaction easy.


    Alternative Medicine

Koreai

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
PS team is giving lot of time is resolving the issues.
What do you dislike about the product?
Smartassit is not so good, needs a lot of bugs fixing
What problems is the product solving and how is that benefiting you?
its helping in automating the agent transfer process for the enterprise client


    Addla S.

Good

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
The best part is that there are lot of in built tools to build a chatbot
What do you dislike about the product?
Sometimes users suddenly logged out from the page, some services are not working properly.
What problems is the product solving and how is that benefiting you?
As we know AI is growing very fast so, using that developing chatbots will give a good user experience in shorter period of time.


    Program Development

A very useful and enriching experience

  • November 20, 2023
  • Review provided by G2

What do you like best about the product?
The integrations it allows and how intuitive the tool is.
What do you dislike about the product?
Maybe you should improve the stability of the admin, since at times it crashes or does not save changes.
What problems is the product solving and how is that benefiting you?
customer support


    Phani A.

Overall a good experience

  • November 20, 2023
  • Review provided by G2

What do you like best about the product?
Low code no code platform to built conversational experience on digital and voice channels
What do you dislike about the product?
multiple different products that have different technical usage, and hence confusing for users who are learning.
What problems is the product solving and how is that benefiting you?
automate day to day tasks, that reduces the agent churn