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AI For Process

Kore.ai

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External reviews

460 reviews
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External reviews are not included in the AWS star rating for the product.


    Apparel & Fashion

Allover it's a good platform but they can improve on the service provider

  • November 29, 2023
  • Review provided by G2

What do you like best about the product?
Tools and ui is quite good.ease of implementation.features and connectors are good.
What do you dislike about the product?
Sometimes the downtime of ui. They can work on providing better documentation and more samples of the bot
What problems is the product solving and how is that benefiting you?
Ease of building cahtbot and deployment on few steps . Saves lots of time


    Akash R.

Good

  • November 24, 2023
  • Review provided by G2

What do you like best about the product?
Natural Language Processing (NLP): Kore.ai leverages NLP capabilities to understand and interpret user input, enabling more natural and context-aware conversations.

Multi-Channel Support: The platform supports deployment across multiple channels, such as websites, mobile apps, messaging platforms, and more, providing flexibility in reaching users.
What do you dislike about the product?
Customization Complexity: Depending on the level of customization required, users might encounter challenges in tailoring the chatbot to meet specific business requirements. This could be related to the complexity of scripting or configuring conversational flows.
What problems is the product solving and how is that benefiting you?
Improved Customer Engagement: Kore.ai helps businesses enhance customer engagement by providing a conversational interface. This allows users to interact with systems and services in a more natural and intuitive way, leading to improved user satisfaction.

Efficient Task Automation: Conversational AI platforms enable businesses to automate routine tasks and processes. This can result in increased operational efficiency, cost savings, and the ability to redirect human resources to more complex and strategic activities.


    Banking

Low code Conversational AI Platform covering latest Gen AI

  • November 22, 2023
  • Review provided by G2

What do you like best about the product?
Quick to implement flows and on the go integrations with multiple systems.
What do you dislike about the product?
Debugging can be improved with step by step execution check.
What problems is the product solving and how is that benefiting you?
Assistance to employees on their issues with infra and process.


    Information Technology and Services

This is exciting stuff, I urge anyone who needs help with a call-center to take a look at Kore AI.

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
The call center solution has changed how we work, made us more efficent. It's like night and day. Our reps are happier, and m,ore importantly so are our clients. It makes brining up information "and" suggestions that are spot on. It is also very easy to use, and since they help with Customer Support, their Customer Support is excellent, and it was very easy to integrate into our system solution.
What do you dislike about the product?
Price, not surprising. Minor, and I mean very minor bugs, which do get fixedm and sometimes quicker than I thought would be the case.
What problems is the product solving and how is that benefiting you?
Kore.ai has been a game-changer for our call center operations, significantly enhancing efficiency and overall customer experience. The platform's intuitive design and powerful automation capabilities streamlined our processes, allowing agents to focus on high-value interactions. Our Net Promoter Score (NPS) witnessed a notable uptick since implementing Kore.ai, showcasing the positive impact on customer satisfaction. The automation features have not only expedited issue resolution but also contributed to a substantial increase in revenue. The platform's versatility and adaptability to our specific needs have made it an indispensable tool in elevating our call center's performance and delivering tangible business results.


    Shiva Kumar B.

Riview on Kore.ai

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
Kore.AI is the best platform which helps people to develop the chatbot and virtual assistents it is no code and low code platform where we can create chatbot easily. and the best part is they make us learn by giving training to us and helps to understand the concepts that how to build and test the bot which helps me to get best human friendly bot.
What do you dislike about the product?
I don't have any kinds which is dislikes but going on advance levels we need to explore lot of things to build UI and all as we like or business need this is not dislikes but it's kind of thin where we need to enhance ourselves
What problems is the product solving and how is that benefiting you?
The problem that Kore.AI sloves is it helps user to make things easy by example I say and explain how it works
I have created atravel assistent where traveller can book a flight in the mean time he can also book cab to make fast so thatall will be on same place this can be done on app too but Here in Bot we feel an human intraction and make things quick but using NLP we can add multiple words for single thing
The best to create the Bot,The great it performs


    Nithin K.

Great session, except that it felt a little rushed and congested, as each session very long.

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
Great platform to build chatbots even for non-developers
What do you dislike about the product?
Sometimes the website does not load properly and bot does not get updated even after refreshing the page
What problems is the product solving and how is that benefiting you?
Customer experience optimization


    Banking

Features and implementations as per requirement are great

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
Chat Automation is very well featured. Advanced artifacts are good.
What do you dislike about the product?
More updates in properties for implementation
What problems is the product solving and how is that benefiting you?
Business process for conversations


    Financial Services

Conversation AI- KORE.AI Experience

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
Platform experience, easy to use and deploy
What do you dislike about the product?
platform response time, and will be down sometimes
What problems is the product solving and how is that benefiting you?
to build the chatbots easily


    Harmanpreet K.

Good platform

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
All thing are helpful like training ,customer support , good development tool.
What do you dislike about the product?
As per my experience all things ate good.
What problems is the product solving and how is that benefiting you?
All type of problems handled.good learning


    Consulting

Best Overall chat platform to learn and build enterprise chatbot solutions

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
Kore.ai hits the right boxes in a lot of areas:
1. Ease of use: A person with no coding experience can use the solutions offered by Kore.ai with ease and develop complex transactions. It alos offers one click deploy feature whenre the bot becomes available in multiple channels at once.

2. Learning Courses and Documentation: The courses and training offered by Kore.ai are top notch. They encapsulate a wide variety of topics in a easy to understand format. The webinars and sessions conducted by Kore professionals is also very good.
What do you dislike about the product?
Nothing much to say here. Hopefully the documentations on Git Hub becomes much better.
What problems is the product solving and how is that benefiting you?
It helps provide a one stop solution for access to all enterpise applications. This has helped use keep the employees engaged and imporve our ability to support them quickly and efficiently.