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AI For Process

Kore.ai

Reviews from AWS customer

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External reviews

460 reviews
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External reviews are not included in the AWS star rating for the product.


    Retail

Learning and Innovation

  • February 25, 2025
  • Review provided by G2

What do you like best about the product?
improvising and understands the business value of the use case
What do you dislike about the product?
some platform integration concerns with KIBO
What problems is the product solving and how is that benefiting you?
Being the core engine for LLM and deeplearning concepts


    Furkan A.

Great AI Solution with Room for Improvement

  • February 24, 2025
  • Review provided by G2

What do you like best about the product?
Kore.AI provides a seamless chatbot-building experience with an intuitive UI and powerful automation features
What do you dislike about the product?
The initial setup requires a learning curve, and more documentation would be helpful
What problems is the product solving and how is that benefiting you?
API


    Computer Software

Ease of Use

  • November 26, 2024
  • Review provided by G2

What do you like best about the product?
Ease of Use,Ease of Implementation,Ease of Integration
What do you dislike about the product?
Although Kore.ai is customizable, there might be some limitations in terms of designing highly specific user experiences or unique conversational flows
What problems is the product solving and how is that benefiting you?
Supporting Multiple Channels


    Anshu G.

Kore.ai is really user friendly

  • November 22, 2024
  • Review provided by G2

What do you like best about the product?
Kore.ai was very user friendly and the process of automation was easy and self explanatory
What do you dislike about the product?
In XO11 platform the datatable was pretty had to create and integarte
What problems is the product solving and how is that benefiting you?
It eases the process of automation


    Photography

future of IT

  • November 22, 2024
  • Review provided by G2

What do you like best about the product?
integeration and plugins provided by kore.ai
What do you dislike about the product?
the study and learning material are very less on web
What problems is the product solving and how is that benefiting you?
as a consultant i able to develope the developer things with low efforts


    Anjali G.

Kore.AI is good for chatbot and contact center development.

  • November 14, 2024
  • Review provided by G2

What do you like best about the product?
Person with no voding background can also easily use Kore.AI effectively.
What do you dislike about the product?
There is nothing which I dislike about Kore.AI
What problems is the product solving and how is that benefiting you?
Simple interface of Kore.AI helps me to create chatbots, conversational Support, Ai agent with great ease.


    Information Technology and Services

I have developed a AI not using Kore.AI

  • November 14, 2024
  • Review provided by G2

What do you like best about the product?
The simple and user friendly UI based interface to develop a good and advanced level AI bot.
What do you dislike about the product?
Not much,
But while creating HTML page, UI will ask for repeated process.
What problems is the product solving and how is that benefiting you?
It minimises lot human interaction for general queries of business users and saves the time of both the parties.


    Sai Teja U.

Enhance Customer Interactions Seamlessly with Kore.ai's All-in-One AI Platform

  • November 13, 2024
  • Review provided by G2

What do you like best about the product?
The interface is intuitive, and the pre-built templates make setup quick and efficient. I appreciate the seamless integration across multiple channels, which ensures consistent communication. The analytics are incredibly helpful for tracking and optimizing bot performance. Overall, it’s a reliable and robust tool for enhancing customer engagement and streamlining operations.
What do you dislike about the product?
The Platform provides essential, widely-used features, which are beneficial for most users. However, in specific scenarios, greater extensibility would enable us to create custom solutions independently, reducing dependency on the solutions team. Enhanced flexibility could make the platform even more user-driven and versatile.
What problems is the product solving and how is that benefiting you?
Kore.ai is solving the challenge of creating and managing intelligent conversational AI solutions across multiple channels. It streamlines the development of virtual assistants for customer service, HR, IT support, and more, enabling businesses to automate tasks, enhance user engagement, and improve operational efficiency. For me, it simplifies the process of deploying AI-driven bots, reducing manual effort and increasing productivity. The platform’s no-code/low-code approach allows for quicker deployment and easier customization, saving time and resources while improving customer and employee experiences.


    Information Technology and Services

Insightful Review on Kore.ai: Strengths and Areas for Improvement

  • November 13, 2024
  • Review provided by G2

What do you like best about the product?
Kore.ai's powerful NLU enables chatbots to understand and respond accurately to user queries. It effectively handles various intents, making interactions smooth and intuitive.
What do you dislike about the product?
While Kore.ai provides extensive capabilities, some advanced features can have a steep learning curve, particularly for new users or those without technical expertise. Setting up complex workflows may require additional time and effort.
What problems is the product solving and how is that benefiting you?
Kore.ai addresses several key challenges, bringing significant benefits to businesses and enhancing customer experience:
Automating Customer Service
Streamlining Workflows and Processes
Supporting 24/7 Availability


    Manav M.

more than bot using bot

  • November 13, 2024
  • Review provided by G2

What do you like best about the product?
UI and variety of plugins as well as browser version is good
What do you dislike about the product?
documentation or material to learn because of different version.
What problems is the product solving and how is that benefiting you?
it provide the development role to low codeer.