Easy to set up, and deeply customisable
What do you like best about the product?
Very quick to get started, the built in templates and defaults are very effective. You can quickly deploy an effective search experience. If your use case requires more customisation, there is wide scope to make changes to the processing flow. The documentaion is very comprehensive, and there is great support from CSMs.
What do you dislike about the product?
So far, everything has worked well, nothing to dislike.
What problems is the product solving and how is that benefiting you?
Providing customer facing search across the product catalogue and support documentation
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