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Best customer support
What do you like best about the product?
Coveo has provided both our Customers and Employees with relevant information in our search on our website. They use AI to provide more of a personalized experience.
What do you dislike about the product?
Nothing to dislike about the service. This is amazing.
What problems is the product solving and how is that benefiting you?
Their systems are straightforward to implement. Coveo's documentation and learning content is outstanding. Our company has been able to achieve great ROI.
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Amazing Coveo
What do you like best about the product?
User experience and ease of adoption by the users. The ability to deflect cases and increase the turn around time to provide excellent customer support
What do you dislike about the product?
Time to evolve and bring relevant queries on the top
What problems is the product solving and how is that benefiting you?
Reducing Turn around time and increasing case deflection
Best Enterprise/Vector Search Solution I've Tried
What do you like best about the product?
Vector search that is effective and great for querying
What do you dislike about the product?
Need to raise more awareness among developers and users
What problems is the product solving and how is that benefiting you?
Coveo is solving our need for an enterprise search solution on client-facing website
Great experience with Coveo
What do you like best about the product?
search functionality is fast ,making it easy to find exactly what I need.
The user interface is clean and intuitive.
The user interface is clean and intuitive.
What do you dislike about the product?
the relevance of search results could be improved, especially for more obscure queries.Pricing plans could be more flexible to accommodate the needs of smaller businesses or teams.
What problems is the product solving and how is that benefiting you?
by providing a powerful search solution that retrieves relevant data from various sources. This benefits users by saving time and improving productivity, as we can easily access the information to complete tasks efficiently.
Coveo Webinars
What do you like best about the product?
Trasnparency of the marketplace and issues that occur
What do you dislike about the product?
Would like the webinars to accomdate CPE/PDU's or any professional certification
What problems is the product solving and how is that benefiting you?
Allows for smarter technology
Best Cloud Enterprise Search and Generative Answer Platform
What do you like best about the product?
All of the pieces fit well together into a great product. It is easy to use and very quick to get to value. Generative AI works great and is by far the easiest to setup. Customer service is amazing also. Integration to all of the major platforms and easy to extend or customize.
What do you dislike about the product?
Some customers prefer on-premise index and Coveo index is in the cloud, but most of the competition is just using a sandboxed cloud index anyways so it is more your perspective.
What problems is the product solving and how is that benefiting you?
Connecting people to answers and unlocking information. Atomic UI and headless model makes it easy to implement and deploy.
Coveo. A great enterprise AI Search solution
What do you like best about the product?
Coveo is best-performing search solution in the market & has a strong future-looking roadmap tying artificial intelligence to tangible business improvements. It truly can & should operate as the search/AI backbone of your digital organization
What do you dislike about the product?
As a leader in the market, Coveo can price itself accordingly. Not a great solution for budget-sensitive custoemrs
What problems is the product solving and how is that benefiting you?
Coveo solves the large problem of not having to manually maintain/tune search results. Its AI algorithms handle this for our customers, saving operational time costs as well as improving digital KPIs like conversion rate.
Coveo has the most robust, comprehensive integrated search capabilities I've ever seen.
What do you like best about the product?
Their product is not limited to ecommerce, but has connectors and solutions for a variety of sources across robust and well-designed pipelines. Their solutions are easy to implement and use, and their training platform is absoutely next-level; comprehensive, clear and engaging.
What do you dislike about the product?
I don't have any complaint about Coveo. The team is engaged, professional and pleasant. I think they're in Central time, but I sit in Eastern Standard. I can't think of anything else negative.
What problems is the product solving and how is that benefiting you?
Coveo brings a comprehensive approach to ecommerce search supporting pipelines, search restrictions and solutions for internationalization. They have a suite of UI components, also, that make implementation of a headless solution easy, which is a very, very important thing.
Coveo makes it easy to get started with search solutions
What do you like best about the product?
The handeling of data, smooth learning curve.
What do you dislike about the product?
The UI libraries documentation could be better
What problems is the product solving and how is that benefiting you?
Helps combining our data from multipe sources and execute queries based on custom context which can be leveraged in ML models/pipeline to get relevant results
Simple and easy to use
What do you like best about the product?
The setup is simple and UI is clean and easier to understand.
What do you dislike about the product?
Sometimes when it errors while indexing, it is but hard to find the resolution.
What problems is the product solving and how is that benefiting you?
The website uses Coveo for searching all products and the results are accurate.
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