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Great Search Intelligence
What do you like best about the product?
The ease of use and outcomes it drives. We have been using Coveo for a number of years both for our internal resources and customers and find it to enhance significantly our ability to provide the right results.
What do you dislike about the product?
Nothing as yet, we do need to ensure we fully utilize the product roadmap and drive further innovation into the platform to ensure we optimise our outcomes. Overall the partnership has been great.
What problems is the product solving and how is that benefiting you?
It helps us connect our excellent knowledge management resourcing platforms and provide intelligent recommendations based on the search needs to meet the outcomes of the customer or user.
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Coveo Review
What do you like best about the product?
Find something fast on the website. Prior to Coveo it has taken forever to find products on the website and we had very unsatisfied customers.
What do you dislike about the product?
The time it takes to index the items on the website - Specifically, our stakeholders add some products to the website and they want to see it fast on the search results pages, and this doesn't happen if the indexing just completed. They will need to wait almost 6 hours to see the new item on the search results page (my understanding was the new item should index quickly, but this didn't happen in the real life)
What problems is the product solving and how is that benefiting you?
Problem: Not finding items on the website Benefit : satisfied customers
Problem: Giving recommendations to customers on new products, related products Benefit - cross-sell, promote relevant products (Still in the works - Not working on the production site yet, although it is live)
Problem: Giving recommendations to customers on new products, related products Benefit - cross-sell, promote relevant products (Still in the works - Not working on the production site yet, although it is live)
Transparent and technically proficient
What do you like best about the product?
I like the public REST API specs. They make creative integration possible.
Support is quick and efficient, and customer reports also offer great insight.
Support is quick and efficient, and customer reports also offer great insight.
What do you dislike about the product?
Version control for the configuration is barely supported and hard to use. Ideally, snapshots should be integrated/available in git.
What problems is the product solving and how is that benefiting you?
Case deflection and support content search.
It makes customer support more efficient because they can often self-serve on the information.
It makes customer support more efficient because they can often self-serve on the information.
Overall, a solid solution which has optimised our customers seacrh experience
What do you like best about the product?
Overall, easy to setup and integrate with our various sources. We now have a fully tailored search experience which we've received positive feedback for
What do you dislike about the product?
Lack of change auditing features, at times our success engagement was lackluster
What problems is the product solving and how is that benefiting you?
Unified search, pushing more relevant content to our customers and helping deflect cases
Good experience
What do you like best about the product?
Easy to setup, powerfull, SFDC integration
What do you dislike about the product?
Nothing, application matches our needs.
What problems is the product solving and how is that benefiting you?
COVEO helps our customers fo easily find a TKC articles, save time, and increase case deflection
Coveo Offers Functionality to Customize
What do you like best about the product?
Coveo search results can be customized to show things like featured results or smart snippets.
What do you dislike about the product?
It takes time to understand all of the possible customization options and to figure what to prioritize.
What problems is the product solving and how is that benefiting you?
Coveo ensures that search results are optimized and reports help you identify opportunities to improve content.
We use in support kb mgmt
What do you like best about the product?
Simple integration within Salesforce. Case management and knowledge management.
What do you dislike about the product?
I do not use Coveo enough to have opinions about what i don't like. So far so good
What problems is the product solving and how is that benefiting you?
LN and case search, knowledge mgmt
HUGE Improvement Over Past Search Function
What do you like best about the product?
How easy it is to use, and how efficient the machine learning is.
What do you dislike about the product?
There isn't much to dislike; the only thing that hindered our go-live was the fast-changing technology improvements we had to account for during implementation. Though, that could be considered a positive.
What problems is the product solving and how is that benefiting you?
Our previous search product was incredibly clunky and offered no additional functionality. Now, users can filter and sort through multiple options and appreciate the constantly updating machine learning function.
Review from Plex
What do you like best about the product?
When I search I get what i am looking for on the first try
What do you dislike about the product?
Took too long to implement and a few things were missed in the process but the COveo CSM sorted it out for us
What problems is the product solving and how is that benefiting you?
Searching across multiple databases and presneting the results in a logical and accurate way to reduce case volume for support.
Seamlessly Improving Customer Experience
What do you like best about the product?
Coveo has helped us improve customer experience within our search experience. The dynamic search results, integration with our current framework, and excellent support from the team has been a great help.
What do you dislike about the product?
There are no real downsides to Coveo. There is a large learning curve, but you have a supportive team to help you navigate some of those difficulties you may be experiencing.
What problems is the product solving and how is that benefiting you?
Coveo is helping us improve customer experience in the search bar. Through their dynamic tuning, AI learning, and various other features we are helping create a more personalized experience for customers/prospective customers.
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