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533 reviews
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External reviews are not included in the AWS star rating for the product.


    Broadcast Media

Comprehensive Monitoring and Fast Root-Cause Analysis with New Relic

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
My overall experience with New Relic has been positive. It provides deep visibility into application and infrastructure performance, with intuitive dashboards and powerful APM capabilities that make root-cause analysis much faster. The distributed tracing, alerting, and integration options with cloud services (like AWS and Kubernetes) have been especially helpful in proactive monitoring and reducing MTTR.
What do you dislike about the product?
While New Relic offers excellent visibility and analytics, its pricing model can be a bit complex and expensive for large-scale environments.
Additionally, the UI can feel cluttered at times, and navigating between APM, infrastructure, and logs could be more intuitive. Some dashboards also take time to load when handling large datasets.
What problems is the product solving and how is that benefiting you?
New Relic has given us comprehensive visibility into our applications, infrastructure, and services. With its capabilities, we can quickly detect performance bottlenecks, identify errors, and monitor essential business transactions in real time. This has led to faster incident response, more efficient resource optimization, and an improved experience for our end users. The platform serves as a centralized hub for observability, allowing us to monitor application performance, track infrastructure metrics, and follow distributed traces. Our DevOps team benefits from being able to swiftly identify latency issues, analyze logs and traces, and correlate metrics across different services. As a result, we have seen a notable reduction in our Mean Time to Recovery (MTTR) and have gained greater confidence in our system reliability and deployments. The enhanced visibility into performance and errors allows us to perform root-cause analysis more quickly and resolve issues proactively, which has ultimately led to better uptime and increased user satisfaction.


    Retail

Comprehensive Observability with Powerful Insights, but Requires Planning and Expertise

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
Real-time monitoring and alerting have been instrumental in allowing us to quickly detect and address issues before they affect our users. The detailed insights into application performance, especially the option to drill down into specific transactions and traces, are incredibly useful. Additionally, the customizable dashboards and smooth integrations with other tools, along with the flexibility to design personalized views, contribute greatly to its versatility.
What do you dislike about the product?
The initial setup can be quite complex, as configuring agents and integrations often takes considerable time, especially for those new to the platform. The pricing model is another concern, since costs may rise rapidly as data ingestion increases, which makes it difficult to predict expenses. Additionally, there is a notable learning curve for advanced features, with some functionalities demanding substantial time and expertise to utilize effectively.
What problems is the product solving and how is that benefiting you?
New Relic has been instrumental in helping us tackle performance visibility and reliability issues throughout our applications and infrastructure. With its real-time monitoring, comprehensive transaction tracing, and proactive alerting, we have been able to significantly decrease our mean time to resolution (MTTR). As a result, our system uptime has improved, the user experience has been enhanced, and our teams are now better equipped to make informed, data-driven decisions regarding capacity planning and optimization.


    Prakash\ S.

New Relic Review 2025: Powerful Full-Stack Observability

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
Unified, Full-Stack Observability
Users really appreciate having metrics, traces, logs, error monitoring, front-end & back-end all in one place. They highlight that it gives visibility across the whole stack so you can trace issues end-to-end without stitching multiple tools together.
What do you dislike about the product?
Users frequently complain that costs escalate quickly, especially as usage (data ingestion, retainment, etc.) increases
What problems is the product solving and how is that benefiting you?
New Relic helps us monitor the health and performance of our entire application stack in real time. It brings together metrics, logs, and traces from multiple services into one unified view, allowing us to quickly detect bottlenecks, pinpoint root causes, and resolve issues before they impact users. This has significantly improved our incident response times, reduced downtime, and given our team better visibility into both application and infrastructure performance. Overall, it helps us maintain higher reliability and deliver a smoother user experience.


    Chetan K.

Your Go-To Tool for Bug Tracking and Monitoring and streamlining Performance Insights

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
1. Good for troubleshooting & root cause analysis. 2. Rich analytics and dashboards
What do you dislike about the product?
Some users say it can be overwhelming for beginners, especially when setting it up end to end, tuning alerts, building dashboards, etc
What problems is the product solving and how is that benefiting you?
Monitors applications, infrastructure, logs, and traces in one unified platform.

Gives end-to-end visibility — from frontend performance to backend services to databases.

Helps you quickly identify where issues originate (code, infrastructure, or external APIs).


    Purushottam s.

Front end monitoring and graphql

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
I use GraphQL for querying data and monitoring applications. It provides a flexible way to request exactly the information I need, which makes managing and observing app data more efficient.
What do you dislike about the product?
Sometimes, after data is ingested, I am not able to query it properly for metrics, logs, or replays.
What problems is the product solving and how is that benefiting you?
This tool provides effective front-end monitoring, capturing JavaScript errors, AJAX requests, and web vitals. It helps me keep track of important metrics and issues that can affect user experience on the site.


    Shubham C.

Real time data provider with best quality work

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
New relic is provides real time data that important for our business purpose
What do you dislike about the product?
Cost management and sometimes its hard to get new things
What problems is the product solving and how is that benefiting you?
New relic is gives logs , java error, helps for real time data, Http response code . that important things for us.


    Financial Services

My review on New Relic

  • October 11, 2025
  • Review provided by G2

What do you like best about the product?
New Relic has a huge number of features that help with monitoring the environments.
What do you dislike about the product?
I observed some limitations with the IBM MQ integration, particularly when handling a large volume of data. The system restricted the number of queue managers that appeared on the dashboard, which caused some issues for me.
What problems is the product solving and how is that benefiting you?
New is providing alerts for Performance/Synthetics and Errors in the logs, which enables us to quickly identify and address issues as they arise.


    Anupam J.

Reliable observability suite for modern monitoring needs

  • October 11, 2025
  • Review provided by G2

What do you like best about the product?
New Relic delivers real-time and in-depth monitoring across our entire technology stack, making it easy to visualize application and infrastructure health through highly customizable dashboards. The anomaly detection and automated alerts help proactively resolve issues before they impact end users, and integrations with other tools are quick to set up. Overall, New Relic enables fast, data-driven decisions and reduces manual troubleshooting by providing actionable insights.
What do you dislike about the product?
The platform has a learning curve, especially when using advanced features like distributed tracing and custom dashboards, which can require additional training for new users. The pricing model is sometimes confusing, with separate charges for different modules and data limits, so it’s important to monitor usage and understand the billing details. Documentation updates can lag behind new feature releases, leading to occasional onboarding challenges.
What problems is the product solving and how is that benefiting you?
New Relic is helping us address several key challenges related to performance monitoring, incident troubleshooting, and maintaining a superior customer experience across large-scale cloud applications.
Using New Relic, our teams can proactively monitor application and infrastructure health to quickly identify performance bottlenecks and anomalies before they impact customers. For example, real-time tracking of transactions—like order processing or checkout flows—helps pinpoint slow queries and resource-intensive processes, enabling engineers to optimize code and system resources for a seamless user experience.
The ability to visualize dependencies, receive automated alerts, and drill down into incidents with distributed tracing drastically reduces investigation times and minimizes downtime for Commerce and Experience Manager platforms. This comprehensive observability ensures that service reliability and scalability goals are met while empowering teams to deliver quality software and new features faster, directly benefiting both the business and its customers


    Financial Services

A Game-Changer for Application Performance Monitoring

  • October 11, 2025
  • Review provided by G2

What do you like best about the product?
The dashboards are excellent real-time observability across applications, infrastructure, logs and traces all in one unified platform makes diagnosing issue much faster.
Alerting system is robust and proactive, when something goes wrong or a metric crosses a threshold, I get notified quickly, which helps prevent downtime.
Deep integration works well with many languages, cloud services, and platforms which is helpful in polyglot environment.
What do you dislike about the product?
Learning curve is steep for new users, especially those without deep experience in observability or monitoring tools, it can be overwhelming to set up all the agents, decide what metrics to collect, build dashboards.
As usage grows (more hosts, more data ingested , more retention), the cost can escalate and pricing tiers or billing can become confusing.
What problems is the product solving and how is that benefiting you?
New Relic helps us monitor our entire application and infrastructure in real time.
It quickly alerts us when something goes wrong like a sudden spike in errors or slow response times, so we can fix issue before users are affected.
It also gives deep insights into performance bottlenecks, database queries and API latency, which helps our team optimize code and improve system reliability.
overall, it saves us hours in troubleshooting and makes our apps run smoother and faster.


    Information Technology and Services

Proactive and Powerfull Monitoring Tool

  • September 25, 2025
  • Review provided by G2

What do you like best about the product?
This is a proactive and powerful platform that incorporates artificial intelligence.
What do you dislike about the product?
The cost of the solution is higher than expected.
What problems is the product solving and how is that benefiting you?
Visibility, agility, and efficiency are the key aspects I value most.