Salesforce Data Cloud
Salesforce, Inc.Reviews from AWS customer
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Unified Data Management with Excellent Integration
What do you like best about the product?
I appreciate the good documentation and available resources that eased the learning curve of Salesforce Data Cloud. I also value the unified profiles that combine customer data from different platforms, simplifying information access and updates. The prebuilt connectors for systems like CRM, Google, and telephony are incredibly useful, making data integration seamless. I love having all the data in one place, which greatly enhances my workflow efficiency.
What do you dislike about the product?
I find the initial setup and learning phase of Salesforce Data Cloud to be challenging. There is a steep learning curve with many steps involved, which made it difficult to grasp at first.
What problems is the product solving and how is that benefiting you?
I use Salesforce Data Cloud to combine data from various sources, unifying customer profiles, which simplifies accessing and updating information.
High Prices and Rapid Changes
What do you like best about the product?
Unified Customer Profiles with Resolution- Data streams
What do you dislike about the product?
The initial Setup is a Bit complex, and pricing is high
What problems is the product solving and how is that benefiting you?
My organization is using data from many servers ..Its help Unified them in salesforce and ave track on them
Highly Recommend
What do you like best about the product?
Data Cloud is great for companies that have a lot of data in a lot of different places and systems and that want to bring it into a single location for a single view of what's happening.
What do you dislike about the product?
For me, there was a bit of a learning curve since I hadn't worked with a similar product before, but Trailhead was an incredible resource that allowed me to get up to speed quickly and excel on the platform.
What problems is the product solving and how is that benefiting you?
Data Cloud is a great way to bring all your company's data into a single place. It also forces you to really look at the data you have an determine if it's any good. It may spur a realization that better data hygiene need to be put in place and encourage teams to work to clean it up so that the data Data Cloud is presenting, and then being pushing into Agentforce, is accurate and actionable for end users.
Exceptional Platform for Data Unification and Insights
What do you like best about the product?
The best part is the ability to unify and clean data from multiple sources, giving us a complete customer 360 view. I like how Salesforce Data Cloud brings all our customer data into one trusted place and makes it easy to activate in real time
What do you dislike about the product?
There’s a bit of a learning curve for new users, though training, documentation, community and support help bridge it. Managing very large data sets can get complex, but with proper planning and governance it’s manageable.
What problems is the product solving and how is that benefiting you?
Salesforce Data Cloud is solving the challenge of fragmented data. By unifying customer information, we can personalize experiences and make faster, more confident business decisions.
Great for unifying customer data with strong insights
What do you like best about the product?
Salesforce Data Cloud makes it easy to unify customer data from many sources, giving a complete view that helps with analytics, personalization, and better decision-making. Its strong integration with other Salesforce tools is also very helpful.
What do you dislike about the product?
The initial setup can feel complex, and new users often face a learning curve before they can fully take advantage of all the features. Pricing can also be on the higher side, which makes it harder for smaller teams to adopt quickly.
What problems is the product solving and how is that benefiting you?
Salesforce Data Cloud helps solve the challenge of disconnected data across different systems. By unifying customer data into a single profile, it eliminates silos and gives teams a 360-degree view of the customer. This makes segmentation and personalization much more effective, improves decision-making, and ultimately helps deliver better customer experiences.
Salesforce Data Cloud Excels at Unifying Customer Data for Personalized Engagements
What do you like best about the product?
(1) Unified Customer Profiles: Data Cloud’s ability to harmonize data from different sources into a single, actionable Customer view is a standout feature, enabling personalized interactions across sales, service, and marketing.
(2) AI powered insights: Integration with Salesforce AI provides predictive analytics and real time insights, helping businesses forecast, understand customer behavior, and reduce churn.
(3) Scalability and Integration: The platform’s zero-ETL architecture and out-of-the-box connectors allow seamless data flow from external systems, making it adaptable for diverse business needs.
(2) AI powered insights: Integration with Salesforce AI provides predictive analytics and real time insights, helping businesses forecast, understand customer behavior, and reduce churn.
(3) Scalability and Integration: The platform’s zero-ETL architecture and out-of-the-box connectors allow seamless data flow from external systems, making it adaptable for diverse business needs.
What do you dislike about the product?
(1) High Cost for Smaller Organizations: The platform’s pricing can be prohibitive for smaller businesses, with premium features often requiring higher tier subscriptions.
(2) Complex Configuration Process: Setting up integrations and custom workflows can be time-consuming and may require expert assistance, increasing implementation costs.
(3) Limited Offline Capabilities: The platform's reliance on real-time data processing can be a drawback for organizations needing robust offline management.
(2) Complex Configuration Process: Setting up integrations and custom workflows can be time-consuming and may require expert assistance, increasing implementation costs.
(3) Limited Offline Capabilities: The platform's reliance on real-time data processing can be a drawback for organizations needing robust offline management.
What problems is the product solving and how is that benefiting you?
Salesforce data cloud offers a robust platform for unifying customer data across channels, enabling real-time insights and personalized experiences. It excels in consolidating disparate data sources into a 360° customer view, which is critical for businesses aiming to leverage AI and automation. However, its complex navigation and occasional integration delays can hinder the user experience, particularly for new users. The platform’s strengths lie in its capabilities and AI integration, but it might require some initial training and regular reviewing of resources to maximize its potential.
Great Product for management at scale, but with a higher barrier to entry
What do you like best about the product?
The ability to automatically monitor and track massive data from many sources in a scalable and visual way
What do you dislike about the product?
Initial setup and understanding the structure isn't very easy.
What problems is the product solving and how is that benefiting you?
Monitoring data streams at scale.
Our Single Source of Truth For Customer Data
What do you like best about the product?
What i like best about Salesforce Data Cloud is how it brings all of my company's data together in one place. In my day-to-day work, i use it to create unified customer profiles that give me a clear understanding of each customer, which makes it easier to make informed decisions and plan next steps. It gives me confidence that the data I'm working with is accurate and up-to-date. It helps me break down data silos, harmonize information from different systems and automate workflows without needing to manually pull data from multiple sources. The platform is straightforward to set up and get running and i rely on it daily to access real-time insights and manage my tasks efficiently. Integration with other salesforce apps is seamless and customer support is always responsive and helpful whenever i needed guidance. Using it has made my work faster, more organised and more impactful, allowing me to focus on delivering better outcomes for our customers.
What do you dislike about the product?
There's really nothing i dislike about Salesforce Data Cloud. The platform is constantly evolving with new features and improvements being released which keeps it exiting to learn and use.
What problems is the product solving and how is that benefiting you?
Salesforce Data Cloud solves the challenge of fragmented and siloed data across multiple systems. In my work, it helps me unify customer data into a single source of truth, giving me a clear understanding of each customer. This allows me to make faster, data-driven decision, automate workflows and deliver more personalized engagement. By breaking down data silos and harmonizing information from all sources, it has improved my efficiency, productivity and confidence in the insights i use every day.
A Game-Changer for a Unified Customer View
What do you like best about the product?
The best thing is its ability to create a truly unified customer profile. It's a game-changer for stitching together customer data from different sources into one single, accurate view. I also love the seamless, native integration with Marketing Cloud. It lets us activate our unified audiences and create real-time segments for targeted campaigns very quickly.
What do you dislike about the product?
The initial setup can be complex and has a steep learning curve, especially for data ingestion and transformation. The UI for data mapping could be more intuitive. We had to spend a lot of time on the initial configuration, so having a solid data strategy in place before you start is essential.
What problems is the product solving and how is that benefiting you?
Salesforce Data Cloud is primarily solving the problem of data fragmentation. It helps to unify disparate customer data from various sources (websites, apps, legacy systems) into a single, cohesive customer profile.
This benefits us by enabling highly targeted and personalized campaigns. We can now create real-time audience segments based on a customer’s actual behavior, rather than static, outdated data. This not only improves the effectiveness of our marketing efforts but also ensures a more consistent and relevant experience for our customers across all touchpoints.
This benefits us by enabling highly targeted and personalized campaigns. We can now create real-time audience segments based on a customer’s actual behavior, rather than static, outdated data. This not only improves the effectiveness of our marketing efforts but also ensures a more consistent and relevant experience for our customers across all touchpoints.
Data Cloud and Agentforce are synonymous
What do you like best about the product?
Harmonize data and remove duplicates data. It also create segment for marketing cloud to best suite any company requirements. It has also ease of integration with different system to ingest data into data cloud. It is also native to salesforce platform to work on any salesforce data whether it is in health cloud or sales cloud or any other cloud data.
This is also fit to our MuleSoft API-led architect environment to pull or push data into system.
This is also fit to our MuleSoft API-led architect environment to pull or push data into system.
What do you dislike about the product?
Pricing model is little confusion. If data cloud team can educate all their customer about their pricing model with Agentforce then it will be better to under for large investment.
What problems is the product solving and how is that benefiting you?
CDP is solving our Sales and Marking data to segmentize and for calculated insight of data.
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