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Data 360

Salesforce, Inc.

Reviews from AWS customer

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External reviews

204 reviews
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External reviews are not included in the AWS star rating for the product.

    Financial Services

Zoomin Powers Customer Portal Elevating the Customer Experience

  • November 19, 2020
  • Review provided by G2

What do you like best about the product?
Zoomin provides a multi-channel gateway for our customers. The multiple delivery channels allows our customers self-service to access content in the most optimal solution for them. The robust interface empowers personalization and enables searchability. The interface is customized for our customers needs and brings critical information to the forefront. All of these features provides an elevated customer experience. In addition, the efficiency gain with the ease of publication is priceless.
What do you dislike about the product?
There have been no downsides. We are pleased with the product and support.
What problems is the product solving and how is that benefiting you?
We are fulfilling our customer expectation with allowing multi-channel delivery and personalizing content. We have vastly reduced our time to publication through automation. We are using the analytics to further refine our product in our continuous improvement efforts.

    Restaurants

Great working software and great team to work with!

  • October 07, 2020
  • Review provided by G2

What do you like best about the product?
The development team is easy and great to work with! Very helpful with finding solutions and the best way to implement our needs.
What do you dislike about the product?
Sometimes it takes a while to fix issues but mostly if it has to do with development and building something from scratch. But the communication from the team and techs is ongoing and up to date!
What problems is the product solving and how is that benefiting you?
Using Zooming as a software solution to house a massive amount of data for multiple users to have access to. The data needs to be presented in a way that is easy to read and follow. Zoomin solves that problem perfectly!

    Joe Z.

Trust in Zoomin to Deliver Self-Service Content for Your Enterprise

  • August 13, 2020
  • Review provided by G2

What do you like best about the product?
Zoomin's product offering is enterprise-level and is positioned to meet current and future business requirements easily. The platform:

* Is focused on user experience, with search and SEO optimization capabilities
* Is highly customizable
* Is capable of permission-based content
* Integrates with SSO platforms easily
* Automatically includes features developed for industry needs
* Supports easy publishing of DITA XML

Zoomin always displays a "can do" and "customer first" attitude. They have a pulse on the industry and understand the goals of many companies that have similar goals in mind.
What do you dislike about the product?
Sometimes release cycles for new enhancements can be delayed. Zoomin typically strives to do everything they can to meet timelines, however sometimes that doesn't always line up.
What problems is the product solving and how is that benefiting you?
Deliver quality product content in multiple languages through a dynamic publishing platform, with intelligent search capabilities. The platform is SSO enabled which provides us the ability to personalize content based on profiles.

    Mike M.

Zoomin helped us make our documentation access as cool as our products.

  • August 03, 2020
  • Review provided by G2

What do you like best about the product?
The ability for our users to find content that they are looking for. The search is very good and easy to use. The fact that you can set up and easily change your taxonomy, if needed is a great feature of this product.
What do you dislike about the product?
Takes some work to prepare and upload the documents to the site. Depending on your source files, you may have an easier time preparing and uploading documents. Our source is a bit more complicated, so it takes some work to set the tagging and prepare files for upload.
What problems is the product solving and how is that benefiting you?
As a current user of Zoomin, I have been able to provide a central location for publishing technical documents that relate to all of our products. Our customers only have to access one single location to find help on our products. Previously, we had product documentation segregated by product version and divided additionally between software and hardware products. Now we are able to locate all product and document versions on a single site and users can fairly easily discriminate between versions and find what they need quickly. In addition, the site can be displayed easily on tablets or phones.

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