Data 360
Salesforce, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
241 reviews
from
External reviews are not included in the AWS star rating for the product.
Data Manager Review
What do you like best about the product?
Use of technology and AI to create a smooth OMNI Channel experience.
Compilation and creation of data that enables to deliver high quality customer experience
Compilation and creation of data that enables to deliver high quality customer experience
What do you dislike about the product?
There is nothing to dislike about Salesforce 360 Data Manager
What problems is the product solving and how is that benefiting you?
1. We can access information related to Service, Sales, marketing at one single platform
2. We can better track customer satisfaction & Marketing leads
2. We can better track customer satisfaction & Marketing leads
SalesForce 360
What do you like best about the product?
Ease of use. And extremely customizable for our evironement.
What do you dislike about the product?
Sometimes it can be hard to get the custom setup done by yourself.
What problems is the product solving and how is that benefiting you?
More efficent customer collection of data and follow up.
Zoomin Review
What do you like best about the product?
Used it at a previous company. It was a very cool and insightful software.
What do you dislike about the product?
Honestly, there wasn't much to dislike. It was pretty easy to use and I saw no real areas for improvement.
What problems is the product solving and how is that benefiting you?
Allowing a faster way for customers to find solutions. It took away a lot of manual work.
Recommendations to others considering the product:
Definitely a worthwile investment
Keep track of your business sales
What do you like best about the product?
How easy it is to use and the customer support
What do you dislike about the product?
Didn't get to explore too to much on reporting therefor that could have been more clear to use.
What problems is the product solving and how is that benefiting you?
Tracking sales and company goals.
Recommendations to others considering the product:
Rely on customer support they are great at training and answering questions.
One-stop solution to manage customer data!
What do you like best about the product?
It helps to ultimately connect and centralize data at the hub to produce one global profile for each distinctive customer for viewing, editing, or fixing errors if any. 360 Data manager excludes data duplication and hence yields better results.
What do you dislike about the product?
There are too many configurations.
More documentation should be available publicly.
More documentation should be available publicly.
What problems is the product solving and how is that benefiting you?
I am trying to connect and tie all the data sources together, even those that reside outside salesforce.
Well Invested Product for Connecting Customers and Businesses
What do you like best about the product?
I like the interdisciplinary features for connecting to analytics, marketing, and customers.
What do you dislike about the product?
I would not say that I like the updates that occur during the software use sessions.
What problems is the product solving and how is that benefiting you?
I am trying to build and improve projects by understanding the interdisciplinary features for connecting to analytics, marketing, and customers.
Recommendations to others considering the product:
I recommend the software to integrate help tools (live chat) outside of business hours.
Unified view of data
What do you like best about the product?
It helps me to manage my customer data, which is hard to do on my own. I also like that it integrates data from multiple sources so that I can get a good perspective on the clients that I have and figure out what they need.
What do you dislike about the product?
It can be overwhelming - there is a lot to digest, and sometimes the website isn't completely user-friendly. Also, it requires a lot of digging and a little extra effort from the client side - if they don't have information for me to look at it's hard for me to learn about them. I looked at the website a lot for research.
What problems is the product solving and how is that benefiting you?
I have a lot of data to analyze, and it is tough to get an overarching view of what it all means. I use 360 to get a look at my data and dive deeper into my customer base. Also, it connects everything through app integration. I had been struggling previously to keep everything well connected and some insights definitely fell below the radar. Now, I don't have that issue because it is all connected.
Recommendations to others considering the product:
I'd say it is worth using for sure. I liked being able to get a full view of my customer base and connect everything. Just take time to look over all the instructions and utilize some training to make sure that you get your money's worth from it. You definitely will if you utilize everything available to you though.
Zoomin Powers Customer Portal Elevating the Customer Experience
What do you like best about the product?
Zoomin provides a multi-channel gateway for our customers. The multiple delivery channels allows our customers self-service to access content in the most optimal solution for them. The robust interface empowers personalization and enables searchability. The interface is customized for our customers needs and brings critical information to the forefront. All of these features provides an elevated customer experience. In addition, the efficiency gain with the ease of publication is priceless.
What do you dislike about the product?
There have been no downsides. We are pleased with the product and support.
What problems is the product solving and how is that benefiting you?
We are fulfilling our customer expectation with allowing multi-channel delivery and personalizing content. We have vastly reduced our time to publication through automation. We are using the analytics to further refine our product in our continuous improvement efforts.
Great working software and great team to work with!
What do you like best about the product?
The development team is easy and great to work with! Very helpful with finding solutions and the best way to implement our needs.
What do you dislike about the product?
Sometimes it takes a while to fix issues but mostly if it has to do with development and building something from scratch. But the communication from the team and techs is ongoing and up to date!
What problems is the product solving and how is that benefiting you?
Using Zooming as a software solution to house a massive amount of data for multiple users to have access to. The data needs to be presented in a way that is easy to read and follow. Zoomin solves that problem perfectly!
Trust in Zoomin to Deliver Self-Service Content for Your Enterprise
What do you like best about the product?
Zoomin's product offering is enterprise-level and is positioned to meet current and future business requirements easily. The platform:
* Is focused on user experience, with search and SEO optimization capabilities
* Is highly customizable
* Is capable of permission-based content
* Integrates with SSO platforms easily
* Automatically includes features developed for industry needs
* Supports easy publishing of DITA XML
Zoomin always displays a "can do" and "customer first" attitude. They have a pulse on the industry and understand the goals of many companies that have similar goals in mind.
* Is focused on user experience, with search and SEO optimization capabilities
* Is highly customizable
* Is capable of permission-based content
* Integrates with SSO platforms easily
* Automatically includes features developed for industry needs
* Supports easy publishing of DITA XML
Zoomin always displays a "can do" and "customer first" attitude. They have a pulse on the industry and understand the goals of many companies that have similar goals in mind.
What do you dislike about the product?
Sometimes release cycles for new enhancements can be delayed. Zoomin typically strives to do everything they can to meet timelines, however sometimes that doesn't always line up.
What problems is the product solving and how is that benefiting you?
Deliver quality product content in multiple languages through a dynamic publishing platform, with intelligent search capabilities. The platform is SSO enabled which provides us the ability to personalize content based on profiles.
showing 231 - 240