Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
El mejor sistema para soluciones de Servicio de empresas
What do you like best about the product?
Lo mas util la facilidad de integración o adapatación de mesa de servicio, es la mejor solución para las empresas que actualmente cuentan con una, para los que no, es bastante sencilla la implementación y adopción para su Soporte al cliente, el número de funciones que tiene Service, hace que sea practicamente utilizable en cualquier industria.
What do you dislike about the product?
No hay ninguna desventaja, lo unico, es que se podrian mejorar los Milestones, para tener una interfaz de ese componente un poco mas estetica
What problems is the product solving and how is that benefiting you?
Lo que me ayuda a resolver en gran escala son los tiempos de respuesta con Milestones, ya que esa automatización es bastante funcional para cualquier cliente que tiene tiempos estandarizados
- Leave a Comment |
- Mark review as helpful
Admin
What do you like best about the product?
Case routing, esclations, service channels. email to case
What do you dislike about the product?
At this time there are no downsides other than service disruption at time.
What problems is the product solving and how is that benefiting you?
360 view in one platfrom
Excellent solution to transform our stakeholders outdated spreadsheet solution
What do you like best about the product?
Service Cloud is great for case management. Using case management, in addition to email-to-case, milestone management, an integrated telephony service, and a few other integrations, using Service Cloud has allowed us to build a platform for our business that suits their exact needs. Rather than managing cases in multiple systems, including Excel and ServiceNow, and having to go out to multiple platforms for additional contact detail, all of that information now lives within Service Cloud for the users to access on a single page.
What do you dislike about the product?
Service Cloud has a bit of learning curve to it. There are a lot of nuances in setting up milestones, for example. Our team has looked in to setting up Omni Channel Routing and have found it difficult to get the answers we need. Most of our troubleshooting comes from "Google" because it has been difficult to find other resources for support.
What problems is the product solving and how is that benefiting you?
Our contact center is now using Service Cloud to manage all their cases, and retain key information on the contacts they deal with. A user previously has to navigate to two or potentially three systems for a single phone call. Everything is now housed on a Contact page for easy access, which has significantly decreased the time a user is having to spend on a support call.
Um bom sistema.
What do you like best about the product?
Facilidade na programação entre os usuários.
What do you dislike about the product?
Altos custos para uma pequena org poder ter o melhor crm.
What problems is the product solving and how is that benefiting you?
Agilidade de atendimento com meu cliente via call center.
Straightforward implementation!
What do you like best about the product?
The ease of implementation is high, and there are many features that help automate manual business processes for service teams. There are also lots of integration options for common 3rd party apps.
What do you dislike about the product?
It requires solid foundational knowledge in Salesforce in order to get the most out of the platform.
What problems is the product solving and how is that benefiting you?
Service cloud has simplified set up of website chat features that sync back to Sales and Service teams. We've also implemented bots to handle conversations outside of business hours for common use cases.
Transformative CRM Solutions at a high cost
What do you like best about the product?
Salesforce Service cloud has been found to be highly customizable to fit specific business needs. It is ease to setup and use, has powerful reporting tools and provides seamless integration with other platforms.
What do you dislike about the product?
The cost associated with Service cloud is relatively high
What problems is the product solving and how is that benefiting you?
I have integrated it with Sales Cloud for ease of tracking of tickets.
Best For Use
What do you like best about the product?
Einstein and Direct Integration with Other Platforms
What do you dislike about the product?
Email to Case can be improved for various bussiness use cases
What problems is the product solving and how is that benefiting you?
Automation and easy to use
Great way to build service team quickly and easily
What do you like best about the product?
Easy to setup and use. Part of the the Salesforce ecosystem that connects sales and service teams together
What do you dislike about the product?
Cost of license can be a pain and the additional features to buy on top of service cloud makes it confusing and not affordable to smaller organisations who probably need a one solution that fits all.
What problems is the product solving and how is that benefiting you?
Provides management of cases that tie to customer information. Routing and easy of email alert automations to alert customer/internal staff
Great Features
What do you like best about the product?
The interplace of Case Management with the core CRM Objects. Great new additions and potentials with Agentforce.
What do you dislike about the product?
Knowledge setup and migration is a bit tricky
What problems is the product solving and how is that benefiting you?
Removing barriers on how people want to communicate. With Omni-Channel, you can allow customers to contact you on their preferred plaform. Salesforce is using AI to summarized cases helping identify trends.
We love service Cloud!
What do you like best about the product?
Cases and case management - The service console is a huge hit with our teams
What do you dislike about the product?
I have some complaints on wanting to be able to see the section headers better - if we could customize the color or font, that would be huge for some of our users.
What problems is the product solving and how is that benefiting you?
it gives us a cohiesive look at everythign that is going on with a single customer.
showing 51 - 60