Mixpanel
MixpanelReviews from AWS customer
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Exceptional Support and Expertise: A Mixpanel Experience Highlighted by Ashley's Outstanding Service
What do you like best about the product?
I recently had the opportunity to use Mixpanel for our analytics needs, and I'm thoroughly impressed by both the platform and the support team. A standout experience was with Ashley, their support engineer, who went above and beyond in assisting us. She demonstrated not only deep expertise but also a remarkable commitment to solving our specific challenges. Ashley's proactive approach, coupled with clear and helpful guidance, made our experience exceptionally positive. It's rare to encounter such dedicated and effective customer support. Mixpanel, thanks to professionals like Ashley, has proven to be an invaluable asset to our team.
What do you dislike about the product?
A touch more expensive then I would want, but worth it.
What problems is the product solving and how is that benefiting you?
We need to know how our customers use our product, how they move through our sales funnel.
What parts are sticky and where we fail them.
What parts are sticky and where we fail them.
A more sophisticated search and data collection tool
What do you like best about the product?
As a project manager, I have used Mixpanel that is a comprehensive tool that is centered on tracking events and user profiles. The dashboard offers a very intuitive interface that includes a graphical viewer that presents complex data in easy-to-read form. This has been useful in mobile app analysis, especially in heat map illustrations showing users interactions.
What do you dislike about the product?
We’ve had a few instances where server-side integration protocol seemed lagging, which slightly affected the operations tempo. Furthermore, some parts of the documentation feel a little outdated, and some sections of it have proven to be confusing, and I needed tech support to go around those few confusing aspects.
What problems is the product solving and how is that benefiting you?
With the help of Mixpanel, we are able to identify and understand the important user behaviors that directly guide our product development strategies.
The best analytics tool out there
What do you like best about the product?
Their focus on analytics and analytics only. Their user experience is top notch. Mixpanel team supported us in each step during the integration process. I use mixpanel daily with my queries ranging from 100 - 500.
What do you dislike about the product?
Becuase of their single focus on analytics, we have to depend on other tools as well. For A/B testing etc.
What problems is the product solving and how is that benefiting you?
Mixpanel helps us understand user behavior. This helps in making data informed decisions. Our quality and pace of decision making has skyrocketed after using mixpanel.
Most reliable platform for Product Acitivity and Funnel Insights tracking
What do you like best about the product?
My team and I use Mixpanel everyday to track App-activity of users, session-level user behaviour, Refunds and revenue, performance of students enrolled in our programs. The best part about Mixpanel is the reliable tracking of every user end-to-end, right from clicking on an UTM-link, performing a transaction and returning back to our platform for another action. Ever since we integrated Mixpanel with our third-party exam-service provider, the data of performance of the user in the examinations have also been mapped directly to in-app and web-activity of the user. Besides, whenever we require specific campaign-data or custom-behaviour data, we raise a request with either the Customer Supoort team or directly with the dedicated Account Manager from Mixpanel and get a fairly fast response.
What do you dislike about the product?
The formatting of dashboards is not very user-friendly in Mixpanel -- in fact, the custom formatting options are also irrelevant. Often, we require the same report to be shown dynamically in Trends or Chart format, as per user selection but that is not possible.
What problems is the product solving and how is that benefiting you?
Mixpanel serves as our organisation-wide tracker for users on the Web and the App, which helps leverage the pain-points of user and enables the top management to take corrective action on the product.
Uncovering Insights with Ease
What do you like best about the product?
What I appreciate most about Mixpanel is its robust capability to unearth deep insights and aid in strategizing effectively. Despite a steep learning curve initially, once mastered, it becomes remarkably user-friendly. The platform's strength lies in its comprehensive data analysis tools that enable us to dissect raw data comprehensively. Additionally, Mixpanel's integration features are seamless and enhance its utility, making it a valuable tool in our toolkit.
What do you dislike about the product?
While Mixpanel offers an array of powerful features, its initial learning curve can be quite challenging. This complexity at the beginning may deter new users or prolong the time it takes to fully leverage its capabilities. Additionally, while the integrations are generally good, there can be occasional glitches or limitations in compatibility with other tools, which sometimes requires workarounds. These aspects, though manageable, are areas where Mixpanel could improve to enhance the overall user experience.
What problems is the product solving and how is that benefiting you?
Mixpanel plays a crucial role in solving our data analysis and insight generation challenges. By providing detailed analytics, it enables us to understand user behavior and track key metrics effectively. This insight is instrumental in shaping our strategies and making informed decisions. The ability to see raw data also allows for a granular level of analysis, leading to more tailored and effective solutions. As a result, Mixpanel has been a significant asset in enhancing our decision-making processes and driving business growth. Its benefits are reflected in our improved targeting, optimized marketing strategies, and more efficient allocation of resources.
Best user data visualizer i've used!
What do you like best about the product?
Great way to visualize user data and look at ways our users intereact with our app
What do you dislike about the product?
quite a bit of tech setup to get things working correctly
What problems is the product solving and how is that benefiting you?
giving us insight on how users are interacting with our app and other ways they are using features.
Best Tool to get insight of use segment
What do you like best about the product?
We can create our cohort according to user segment
What do you dislike about the product?
It is a good tool to understand the user sagment and don't find anything which is not suitable
What problems is the product solving and how is that benefiting you?
We are in phase of understanding our users and it help in DAU, WAU and MAU segment for both app and web.
An extremely useful tool. Must for an E-comm Brand / Performance Marketer
What do you like best about the product?
The funnel provides you with the ability to create segments target audiences, automate campaigns and send notifications. It's a method, for organizing events tailored to each page or activity and monitoring user engagement. Involvement in customizing various aspects that the organization prioritizes is crucial. Seamless integration with the customer success representative, from their team is effortless.
What do you dislike about the product?
Mixpanel can be a bit challenging for beginners to grasp and navigate initially.
The customer support system of Mixpanel is not up, to par. Doesn't provide assistance.
The subscription fees, for Mixpanel are quite costly.
The customer support system of Mixpanel is not up, to par. Doesn't provide assistance.
The subscription fees, for Mixpanel are quite costly.
What problems is the product solving and how is that benefiting you?
It solves the problem of late attribution and using this tool we can access the perdormance data in almost real time. It also gives a comprehensive view of the product/brand performance
Excellent event reporting software at a fair and affordable price.
What do you like best about the product?
Simplicity of setup and reporting capabilities.
What do you dislike about the product?
I can't think of anything that I don't like about the software. It does everything I want and need it to.
What problems is the product solving and how is that benefiting you?
It allows me to view data and produce reports on in-app events. This is benefitting me by providing valuable insight into product usage that I'm not able to easily gather from Segment.
Mixpanel is my go-to tool to understand our product and customers
What do you like best about the product?
Once you're used to the setup of mixpanel and it's possibilities, it's a very powerful tool to generatre valuable insights about your product and its usage by your customers. It helps us every day to understand problems, to support decision making and prioritizing ressources.
What do you dislike about the product?
With some features (like cohorts) it's hard to keep a good overview if you're using it extensively. There is no possibnility to group chorts into projects or similar, it gets very messy after time. Some filters in the reports don't save reliably and I always have to adjust the report again, which is annoying.And I can't find a public roadmap or similar to know what changes or new features are coming next, would be great to have some insight here.
What problems is the product solving and how is that benefiting you?
Understanding our customers, features and our product in general. It supports our decision making and creates valuable insights. It helps allocating ressources and prioritizing.
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