Help Scout
Help ScoutReviews from AWS customer
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User-Friendly Interface, but Reporting Discrepancies and Slow Support
What do you like best about the product?
User Friendly and easy to understand interface
What do you dislike about the product?
Its not great for reports and has a lot of discrepancies. Less Features compared to other platforms and their customer support is too slow.
What problems is the product solving and how is that benefiting you?
Its helping us with conversation managament with clients.
User-Friendly and Reliable—HelpScout Gets the Job Done
What do you like best about the product?
The best thing about HelpScout is how user-friendly it is and how easy it is to navigate between different tabs. HelpScout may look a bit old-school, but it gets the job done, and the UI is quite simple. I’ve been using it for 2 years and have never been disappointed.
What do you dislike about the product?
It should offer more detailed analytics and better filtering options while we review the CSAT.
What problems is the product solving and how is that benefiting you?
HelpScout is our main help desk, where we connect with our clients on a daily basis through email and chat.
Easy Team Management, Instant Updates, and Seamless Integration
What do you like best about the product?
It is very easy to use, and managing teams is also straightforward. Whenever there is an email or chat, we are able to get instant updates, and it’s easy to assign conversations to everyone who is available. It also provides seamless tracking of our CSAT and average handling time. Saved replies are useful, the automated AI is very helpful, and the integration with Jira is seamless. As a customer success team, we can easily respond to client queries.
What do you dislike about the product?
Nothing as of now. We’re pretty much enjoying it so far.
What problems is the product solving and how is that benefiting you?
Whenever any client reaches out, it’s very easy to assign the conversation across the team. The snooze option also helps with following up with the client, and we can schedule messages as well. We can keep the conversation marked as active, pending, or closed to keep track of issues.
Easy to Use, Occasional Lag but Resolved Quickly
What do you like best about the product?
It is quite easy to use. Budget friendly.
What do you dislike about the product?
It lags sometime, but gets resolved instantly.
What problems is the product solving and how is that benefiting you?
This helped me in efficiently manage our chats and emails, shared inbox is something very nice.
Clean, Intuitive Support Inbox That Keeps Customer Conversations Personal
What do you like best about the product?
What I like best about Help Scout is its clean, intuitive interface and the way it keeps customer conversations personal and organized. It makes it easy to collaborate as a team, track conversations across channels, and respond efficiently without losing context. The shared inbox, automation features, and reporting tools help streamline support workflows while still delivering a human, email-like experience for customers.
What do you dislike about the product?
What I dislike about Help Scout is that some advanced features and reporting options are limited unless you move to higher plans. Customization for complex workflows can feel restrictive, and integrations or automations may require additional tools or workarounds. For fast-growing teams, costs can also increase as you add more users.
What problems is the product solving and how is that benefiting you?
Help Scout solves the problem of managing customer support conversations in a way that feels personal and organized. It brings all inquiries from email and other channels into a single shared inbox, so our team can collaborate effectively without losing context or duplicating responses. The ability to automate repetitive tasks, track performance with reporting, and create a self-service knowledge base has improved response times, reduced manual work, and increased customer satisfaction. Overall, it helps us deliver consistent, human-centered support at scale.
Streamlined Cross-Department Communication with Easy Email Assignment
What do you like best about the product?
Help Scout has streamlined the flow of communication among all facets of our organization. It allows for users to easily direct emails from one department to the other with forwarding and assigning features.
What do you dislike about the product?
Seems that there are often issues generating media from messages which can make it hard to see all of the content.
What problems is the product solving and how is that benefiting you?
Help Scout is making it easier for us as an organization to forward and direct mail to the correct teams in an organized manner.
Easy Accessible Historical Data
What do you like best about the product?
Helpful to identify the old data quicker than my outlook.
What do you dislike about the product?
Interface need to be little softer, sometime I felt it need to improved
What problems is the product solving and how is that benefiting you?
data finding
Help scout
What do you like best about the product?
Help Scout is customer support or help desk tool which is mostly used in our oraganisation to provide customer support to our customer and resolve their quarry. We can also make record of provided support by creating ticket on help scout .
What do you dislike about the product?
Some time its advance feature require subscriptions either monthly or annually. sometime it is not secure than other helpdesk tool .
What problems is the product solving and how is that benefiting you?
Help scout is used for providing customer support to our customer . we can also create ticket and maintain records or providing support which make profe of customer query.We can also choose language for proding support.
Help Scout; Scalable Help Assistance from the App, But Still, Work in Progress
What do you like best about the product?
Help Scout is users and customer focused, ensuring that the UI is accessible and articulate
The app has a shared inbox, that all conversations are shared by any individual in a firm
The knowledge base availability from Hep scout makes our customers find solutions alone
The tool foster live chats, a fruitful way of addressing issues that arise anywhere any time
The app has a shared inbox, that all conversations are shared by any individual in a firm
The knowledge base availability from Hep scout makes our customers find solutions alone
The tool foster live chats, a fruitful way of addressing issues that arise anywhere any time
What do you dislike about the product?
Help Scout is work in progress, where multiple services are not yet automated
The reporting capabilities from Help Scout are shallow and they need advanced support
The reporting capabilities from Help Scout are shallow and they need advanced support
What problems is the product solving and how is that benefiting you?
We use Help Scout technology to handle customers concerns in a centralized manner and all departments share inboxes
Repeat questions are answered by the incorporated Knowledge base, which contains all the relevant information required
No collision when handling customers challenges due to the clarity in shared roles
We consistently evaluate the responses our team issues to our customers to ensure no errors occur
Repeat questions are answered by the incorporated Knowledge base, which contains all the relevant information required
No collision when handling customers challenges due to the clarity in shared roles
We consistently evaluate the responses our team issues to our customers to ensure no errors occur
Utilizing Help Scout to simplify day to day customer service
What do you like best about the product?
Technical support is #1. They're team is constantly updating features and notifying their customers with new information and products in a way that isn't salesy or pushy, but purely informative.
What do you dislike about the product?
The way emails are produced/created can be confusing with the newest update, but once you get the hang of it it's not so bad. I do prefer the original style from 2020 when we first started utilizing Help Scout
What problems is the product solving and how is that benefiting you?
Before Help Scout we would manually login to multiple different email platforms to respond to our customers. Now all email inboxes and live chat are all in one, convenient place.
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