Help Scout
Help ScoutReviews from AWS customer
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Great product
What do you like best about the product?
Help scout is very simple to use.we do not need to train newbies more than 30 minutes.
It has super easy and simple UI
Product is very customer focused
No overloaded unnecessary features, only those feature that we need
It has super easy and simple UI
Product is very customer focused
No overloaded unnecessary features, only those feature that we need
What do you dislike about the product?
No way to merge several tickets at once
You cannot make a note and keep the tickets open you have to re-open it
Lack of integrations
You cannot make a note and keep the tickets open you have to re-open it
Lack of integrations
What problems is the product solving and how is that benefiting you?
It help us to manage everything with single product using less time.
Great Product!
What do you like best about the product?
I love that I am able to customize responses, inboxes, and who are "assigned" to what email. I love the color coding as well.
What do you dislike about the product?
Sometimes it will say someone is on the email with me but they aren't, but that's really not a big issue.
What problems is the product solving and how is that benefiting you?
We have many inboxes and we are able to all essentially work out of the same one but customize it to ourselves.
Recommendations to others considering the product:
Helpscout is great! I definitely recommend it to anyone needing email software.
Great Correspondence
What do you like best about the product?
The navigation with emails is unlike anything I have ever used before. Help Scout meets all of my organization needs and even assigns emails to others using Help Scout if those emails should not be referred back to you.
What do you dislike about the product?
I have yet to have an issue using Help Scout. It has always been very simple and self-explanatory to use. I create many happy and easy experiences.
What problems is the product solving and how is that benefiting you?
Sense you can assign emails to a specific person or organize emails in a group, this makes it very beneficial for the use in a big business. Along with making templates in which you can respond to people with makes things very simple.
Recommendations to others considering the product:
Make your own templates!
Easy to Use Support Software
What do you like best about the product?
Everything is super simple to use and there isn't much of a learning curve.
What do you dislike about the product?
Sometimes the workflows can be a bit confusing to navigate.
What problems is the product solving and how is that benefiting you?
HelpScout helps us answer customer tickets easily and coordinate our responses.
We stopped using Gmail for sales and service
What do you like best about the product?
We have a team of 15 people - across our executive team, sales, support, customer onboarding and engineering - who help our free and paying customers. Help Scout gives us full visibility into every interaction so that we can get specialists quickly up-to-speed on a customer's needs.
What do you dislike about the product?
I wish the automating routing was available in the lower-priced edition. We do a bit of a workaround to route tickets.
What problems is the product solving and how is that benefiting you?
Providing efficient support to our prospects and customers.
Help Scout is Awesome
What do you like best about the product?
Our team can view, follow, comment and respond all on one ticket. It helps to alleviate double work.
What do you dislike about the product?
It gets a little difficult when moving to other teams and forwarding with photos.
What problems is the product solving and how is that benefiting you?
Organization of our teams and tracking of our projects.
Recommendations to others considering the product:
I highly recommend this product.
Great for customer tickets
What do you like best about the product?
Very easy to use and is a great way to manage customer support tickets for support teams.
What do you dislike about the product?
Chat functionality is alright, could be better and be more customizable. We aren't able to change people from having to put in an email address before they start a chat.
What problems is the product solving and how is that benefiting you?
Managing customer support tickets and allowing users to chat with our team on our website and software.
Recommendations to others considering the product:
Definitely try it out as a chat tool and see if you like it. Would recommend it for anyone wanting to manage ticketing.
HelpScout Review
What do you like best about the product?
I like that everyone's mailbox is easy to access. It's especially nice if someone is out of the office and you need to jump in to help someone out.
What do you dislike about the product?
It doesn't always seem to update in real time which can be frustrating. Especially if you're trying to help someone and the email they're trying to send isn't coming through
What problems is the product solving and how is that benefiting you?
We use HelpScout for customer contact. It's literally an essential part of our everyday workflow.
Easy to Use Support Ticket Software
What do you like best about the product?
I like how simple HelpScout is to use. It's powerful without feeling dauting.
What do you dislike about the product?
Workflows only run once. It would be nice if you could set a workflow to run multiple times.
What problems is the product solving and how is that benefiting you?
HelpScout allows you to manage incoming support emails with other team members. The traffic cop feature is very helpful.
Easy. Simple. Stress Free.
What do you like best about the product?
A simple platform for accessing secure emails addressed to the company. Seamless search capabilities when trying to find specific emails.
What do you dislike about the product?
the user interface is kinda blah when it comes to colors. Would not mind an automatic assign system with roles.
What problems is the product solving and how is that benefiting you?
Allows our business to run smoothly and keep everyone in the loop. allows for me to search and review emails designated for a transaction and use for reference to help with the combined workload of my coworkers..
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