Jamf for Mac

What do you like best about the product?

What stands out most is Jamf's deep integration with the Apple ecosystem. Whether we're deploying new devices, managing applications, enforcing security policies, or troubleshooting issues remotely, Jamf gives us the tools to do it efficiently and consistently across a wide range of customer environments.

What do you dislike about the product?

Some advanced configurations can be complex to implement initially, particularly when integrating with broader identity, security, and compliance solutions. However, the flexibility and capability of the platform generally outweigh the learning curve.

What problems is the product solving and how is that benefiting you?

Jamf allows us to remotely deploy, secure, manage, and support Apple devices across multiple customers from a central platform. It reduces manual effort, improves consistency, and helps us deliver a higher level of service to our clients.

What do you like best about the product?

The knowledgebase and community forums are very helpful and I am often finding a solution to my problems in discussions between other Jamf users. Jamf Support engineers are very responsive and quick to respond. Using the API integration has been great to get the exact information I need from our Jamf instance. Navigating the Jamf server UI is clean and not confusing.

What do you dislike about the product?

The lack of support for certain functions at a site level. ie site level packages, scripts, blueprints, and site-aware API roles. I dislike receiving an AI response when I submit a support ticket to Jamf.

What problems is the product solving and how is that benefiting you?

Centralised device management across 146 schools without completely removing agency from the on-site school technicians. Significant cost reduction per year compared to our previous MDM provider.

What do you like best about the product?

The speed at which updates are sent from Jamf to the endpoint device - it is almost instantaneous, which makes publishing and testing changes a lot easier.

Before using Jamf I had no prior experience in it, the UI is intuitive, easy to use and things just work logically. I have been able to train other members of the team in using Jamf, alongside providing them with a Jamf sandbox to test, fail and learn in is another great point.

What do you dislike about the product?

The support could be improved, we recently had an issue where blueprints were not being applied to our endpoints in our sandbox environment. We had to perform a lot of back and forth testing with Jamf, chasing them up and going through various escalations before a fix was found.

As a customer, having to chase up the vendor is frustrating - but also easily fixed.

What problems is the product solving and how is that benefiting you?

We didn't have an MDM prior to Jamf, so being able to deploy Jamf to a previously unmanaged fleet has had a host of benefits, patching up to date, build uniformity, application allow and block lists, CIS level 1 controls, and a whole host more

What do you like best about the product?

I like how Jamf makes managing our enterprise fleet of iPads, iPhones, Macs, Apple TVs, and Vision Pro easy. Its user interface on the website is intuitive and straightforward, which is a big plus for me. I also value the configuration profiles as they allow me to set configurations on devices that the end user is unable to adjust. Additionally, the ability to provide restrictions and customization, deploy software, and keep software up-to-date efficiently is really helpful.

What do you dislike about the product?

There is a good bit of product issues that happen, though Jamf does a decent job of identifying and fixing those issues.

What problems is the product solving and how is that benefiting you?

Jamf makes it easy to manage our enterprise fleet by providing restrictions, customization, software deployment, and updates. Configuration profiles help maintain device settings the users can't adjust.

What do you like best about the product?

I like how easy it is to work with Macs and iPads.

What do you dislike about the product?

I don't dislike anything about Jamf, I am happy with all of the features.

What problems is the product solving and how is that benefiting you?

Locating lost iPads.

What do you like best about the product?

After using Jamf across our Mac and iOS fleet for the past couple of years, it has completely changed how our company manages technology. Jamf Connect, in particular, integrates well with our enterprise authentication and creates an easy-to-understand login experience for all of our users.

Day to day, the standalone Jamf Self Service app is easily my favorite feature. It works like a private App Store where I can grab approved software, printer drivers, or even run quick self-fix scripts to clear app caches whenever Zoom or Slack acts up—all without needing admin rights or submitting a help desk ticket. And once everything is set up, Jamf mostly stays out of the way. System updates run smoothly in the background without freezing my machine, and same-day support for new macOS releases means I don’t have to delay upgrading my laptop just to get the latest features. After dealing with clunky, intrusive device management tools in the past, Jamf feels less like corporate monitoring and more like a seamless extension of the native Apple ecosystem.

What do you dislike about the product?

As someone who has spent years in the Jamf Nation community and manages Apple fleets day in and day out, I can say there are some very real platform headaches that come up again and again in our team discussions.

By far one of the most frustrating hard-coded “features” in daily use is how Jamf Pro handles web session timeouts. That strict 15-minute inactivity timer has been the bane of many admins’ existence, but the multi-tab behavior makes it even worse. If you’re working on a page—say, creating and scoping a print driver policy—and you step away or switch to another tab to focus on something else, the clock starts ticking. If that other tab sits untouched past the 15-minute mark, the moment you click back to it (even just to close it), it can invalidate the entire session and automatically log you out of the tab where you were actively working. Having active work wiped out simply because a background tab expired is a huge workflow disruption, and I’m sure most people using Jamf have run into it.

Beyond the session timer, there’s also the ongoing community talk about the “Jamf Ideas Void.” Jamf Nation is an incredible place for peer-to-peer troubleshooting, but the feature request pipeline can be deeply frustrating. Long-standing quality-of-life requests—like native tab isolation, more granular session management, or basic UI quality-of-life fixes—often sit heavily upvoted for years with little to no visible movement from product management.

What problems is the product solving and how is that benefiting you?

In a higher education setting, Jamf helps us cut through the constant chaos of managing a wide mix of campus devices—from faculty laptops to research machines and student lab computers—by reducing manual staging, easing software patching fatigue, and supporting fleet-wide compliance. We’re currently in the process of transitioning to Jamf’s zero-touch deployment via Apple School Manager (ASM), which should completely transform our onboarding workflow. Rather than spending the entire year unboxing, imaging, and manually preparing incoming hardware, we could potentially ship brand-new, still-in-box Macs and iPads directly to professors, staff, or department labs. As soon as a user powers on the device and signs in with their campus credentials, Jamf can automatically push university Wi‑Fi profiles, security baselines, and required software packages—without IT ever having to physically handle the machine.

Beyond initial setup, Jamf also helps us streamline ongoing software management and security across campus without overloading our help desk technicians. Automated app packaging keeps commonly used tools up to date, while the custom-branded Jamf Self Service portal functions like an internal campus app store. This lets faculty and staff download department-approved software, map campus printers, or run self-help scripts to resolve minor glitches on their own. I also really appreciate the dynamic Smart Groups feature, which allows me to monitor device health across campus networks and automatically apply patches or enforce FileVault encryption when a device drifts out of compliance.

What do you like best about the product?

Radically simpler deployment, with built-in security and compliance. The native Apple experience stays intact, and the total cost of ownership improves over time.

What do you dislike about the product?

I’d say there are really only two. First, pricing can be an issue in some cases when Jamf is compared to competitors. Second, it’s Apple-only, with no Windows support.

What problems is the product solving and how is that benefiting you?

Minimize IT support being overloaded, and I’d really like a single console to manage the entire Apple ecosystem.

What do you like best about the product?

I love how Jamf keeps everything secure and up to date. It's the best MDM we've used, hands down. The Blueprints, scripts, and protect features are great because they help maintain our policies and configurations properly. Plus, the initial setup was super easy.

What do you dislike about the product?

I wish Jamf Protect was easier to use. It could be clearer and easier to manage, and it would be great if there was one place to do everything.

What problems is the product solving and how is that benefiting you?

Jamf keeps us secure and up-to-date by maintaining our policy and configurations effectively. It is the best MDM we've used, offering clear benefits with its blueprints, scripts, and protection features.

What do you like best about the product?

Jamf provides the flexibility to deliver the exact configurations I need for our company's devices and the extensibility to define the environment as I see fit.

What do you dislike about the product?

Jamf sometimes can overpromise and underdeliver on features. If they focused more on refining their product and evolving it to meet the modern demands of an increasingly automated world, they could go much further.

What problems is the product solving and how is that benefiting you?

Configuration at scale while solving for specific problems as opposed to broad-based solutions that might not meet our security and management requirements.

What do you like best about the product?

I like the classes and the interactions with fellow participants.

What do you dislike about the product?

I would like shorter classes in order to fit more in within a day.

What problems is the product solving and how is that benefiting you?

Being able to do a mass amount of devices at the same time is very beneficial oppose to manually doing one at a time.