Nexthink Infinity Platform
Nexthink SAExternal reviews
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Incredible DEX Tool for Proactively Monitoring
What do you like best about the product?
The data that Nexthink gathers from devices/applications is tremendously helpful for L 0/1/2/3 teams. The application data is paramount to other tools that pull cloud data. The Nexthink support & customer success teams are all superb, friendly, & very professional when working with clients.
And last but not least, the Nexthink client is practically invisible on workstations. Resource usage is minimal & deployment is completely silent
And last but not least, the Nexthink client is practically invisible on workstations. Resource usage is minimal & deployment is completely silent
What do you dislike about the product?
The migration from the legacy version of Nexthink to cloud was a little rough, but they do have resources to help with this. Another is auditing tools for backend changes made.
Otherwise everything is great!
Otherwise everything is great!
What problems is the product solving and how is that benefiting you?
From end user workstation performance issues, to Microsoft Teams call quality issues, to SaaS cloud app performance issues & licensing monitoring. Nexthink is helping us tremendously. We user Nexthink for all of our Operations troubleshooting!
Amazing IT analytics platform
What do you like best about the product?
Nexthink offered us a great amount of IT analytics capabilities which helped our organization to enhance the end-user experiences and to learn about the most common problems user face and how to resolve them timely.
What do you dislike about the product?
I would say they lack some features in the customization, Nexthink may need to offer customization features to tailor the product to meet specific customer needs.
and another would be on integration, Nexthink may need to focus on the integration capabilities to make it easier for customer to connect with other third party systems.
and another would be on integration, Nexthink may need to focus on the integration capabilities to make it easier for customer to connect with other third party systems.
What problems is the product solving and how is that benefiting you?
With the help of nexthink we manage infrastructure more effectively by providing real-time visibility into end-user experience across different devices and platforms.
It helps to promptly identify and resolve issues before they become problems.
It helps to promptly identify and resolve issues before they become problems.
Very useful, versatile tool giving great DEX insight
What do you like best about the product?
Provides extremely useful insights into both user sentiment and device data, allows proactive remediation and can perform actions based on user input and has great customer support.
What do you dislike about the product?
Learning the query language (NQL) can be quite difficult, however there is a visual editor to assist with this.
What problems is the product solving and how is that benefiting you?
Identifying unhappy customers, out-of-date software patches, incorrect security/antivirus configuration, use of obsolete software (IE11), performing remote actions to resolve issues with apps, repairing SCCM issues.
NexThink & Unified Communications
What do you like best about the product?
Nexthink is a leading Digital Experience Management platform that allows me to gain better insights into the user experience of Unified Communications. One of the things that I like best about Nexthink is its ability to provide real-time analytics and metrics on the performance of all digital assets across an organization's infrastructure. With Nexthink, I can easily monitor user engagement, system performance, and application health, which allows me to optimize my organization's digital environment to meet the needs of our employees.
In particular, I appreciate the detailed insights that Nexthink provides into Unified Communications. With the ability to track and analyze user experience across different UC platforms, Nexthink helps me identify and resolve issues quickly, ensuring a seamless user experience for all of our employees. Overall, I believe that Nexthink is an essential tool for any organization looking to improve the digital experience for its employees and maintain a competitive edge in the ever-evolving digital landscape.
In particular, I appreciate the detailed insights that Nexthink provides into Unified Communications. With the ability to track and analyze user experience across different UC platforms, Nexthink helps me identify and resolve issues quickly, ensuring a seamless user experience for all of our employees. Overall, I believe that Nexthink is an essential tool for any organization looking to improve the digital experience for its employees and maintain a competitive edge in the ever-evolving digital landscape.
What do you dislike about the product?
While Nexthink is a powerful tool for Digital Experience Management, there are a few potential downsides to consider.
Firstly, implementing Nexthink across an entire organization's infrastructure can be a complex and time-consuming process. It may require significant resources and expertise to configure the platform correctly and extract valuable insights.
Secondly, Nexthink relies on agents that need to be installed on end-user devices to collect data, which may raise concerns about privacy and data security. Organizations will need to ensure that they have the appropriate policies and procedures in place to protect user data and comply with relevant regulations.
Finally, the cost of implementing Nexthink may be a concern for some organizations, particularly smaller ones with limited budgets. While the platform offers significant value in terms of insights and analytics, the cost of implementation and ongoing maintenance may be a barrier for some organizations.
Firstly, implementing Nexthink across an entire organization's infrastructure can be a complex and time-consuming process. It may require significant resources and expertise to configure the platform correctly and extract valuable insights.
Secondly, Nexthink relies on agents that need to be installed on end-user devices to collect data, which may raise concerns about privacy and data security. Organizations will need to ensure that they have the appropriate policies and procedures in place to protect user data and comply with relevant regulations.
Finally, the cost of implementing Nexthink may be a concern for some organizations, particularly smaller ones with limited budgets. While the platform offers significant value in terms of insights and analytics, the cost of implementation and ongoing maintenance may be a barrier for some organizations.
What problems is the product solving and how is that benefiting you?
Nexthink helps to optimize Unified Communications environments by identifying areas for improvement. By monitoring user behavior and interactions with different UC platforms, Nexthink can help to identify opportunities to streamline workflows, reduce complexity, and improve user adoption. This can lead to more efficient and effective communication and collaboration within your organization.
Overall, Nexthink's solutions in the Unified Communications space can benefit you by improving the user experience, increasing productivity, reducing downtime, and ensuring compliance with security and regulatory requirements. By providing valuable insights and analytics, Nexthink enables you to optimize your digital environment to meet the needs of your employees and maintain a competitive edge in the digital landscape.
Overall, Nexthink's solutions in the Unified Communications space can benefit you by improving the user experience, increasing productivity, reducing downtime, and ensuring compliance with security and regulatory requirements. By providing valuable insights and analytics, Nexthink enables you to optimize your digital environment to meet the needs of your employees and maintain a competitive edge in the digital landscape.
Nexthink - Enabling Visibility into the Digital Employee Experience
What do you like best about the product?
The User Interface is fantastic; non-technical users can engage with the product meaningfully without feeling gate-kept by IT jargon. Likewise, the self-paced learning provided by Nexthink is excellent, it makes it easy to upskill in the product and learn about DEX industry trends. The people behind the product are equally outstanding, easy to work with, flexible, and genuinely want to help your organization develop its DEX strategy and reach related goals.
What do you dislike about the product?
The tool/product has numerous possible use cases. This means you are often the first to be attempting a specific approach. It can be daunting, and if your organization is risk-averse, it would be beneficial to leverage a solid set of use cases/success stories.
What problems is the product solving and how is that benefiting you?
Monitoring Digital Employee Experience, Optimizing IT Support Services, Automating Fixes to End User's Devices, Communication with End-Users,
Exceptional service from support team, very user friendly application
What do you like best about the product?
So versatile. Coming up with new ways of surfacing things that matter in the moment via tooltips and smart pages
What do you dislike about the product?
No major issues with the product at all. Looking forward to the new journey functionality coming out.
What problems is the product solving and how is that benefiting you?
Surface definitions for internal skills, create smart pages on home page for items we want to promote, help guide users to a better workday experience
Nexthink is best platform for Data collection
What do you like best about the product?
Nexthink is used for rich data collection for events like high resource consumption, application crashes, network responses. Its best thing is its incorporated with PowerShell. PowerShell script can be run manually or automated to store data in database. Nexthink has cool dashboard with soft and hard metrics. It also provides very smooth experience.
What do you dislike about the product?
Remote action code constraints can be challenge when heavy scripting required. Also customizations with pop up can be limited. On prem finder is somewhat slow which actually got resolved in new version. Some useful feature inly available to cloud customers.
What problems is the product solving and how is that benefiting you?
We use Nexthink to increase digital experience. Nexthink uses Nexthink collector agent to help collect data, platform helps us with storage and it also uses data to resolve issues at scale. We use it as end user monitoring software. There intelligent auto heal on sessions is awesome feature to use. We track common problems and resolve it. We also use DDEx dashboard and engage in campaig in campaigns.
Finest Digital Employee Experience
What do you like best about the product?
The user experience and support were great
What do you dislike about the product?
Need more documentation and ease the onboarding process
What problems is the product solving and how is that benefiting you?
It greatly helped during the WFH cases, where Digital Employee Experience was crucial and also helped in Employee Experience Management
Great Supplemental Tool for HCM Adoption, Navigation, and Continuing Education
What do you like best about the product?
When we launched Workday, we had converted from a legacy HCM on an expedited timeline AND brought multiple divisions together in one tenant for the first time, which is a lot for end users to navigate. AppLearn gave us peace of mind that educational resources would be available in the right places to guide users and ease the administrative burden on our overtaxed support teams. Tooltips and smartpages are easy to set up and maintain, making keeping up with patch releases a breeze.
What do you dislike about the product?
Tooltips are organized by most recently edited; it would be nice if they could be grouped by a tag or into folders for sequences. Publishing something to a targeted group also means it's not viewable by admins in the Production tenant; testing new designs requires publishing to a restricted group and taking screencasts for the end user, then having them verify once published in Production.
What problems is the product solving and how is that benefiting you?
AppLearn allows targeted delivery of QRGs, which is especially helpful with so many separate entities sharing an HCM tenant for the first time. We also use it to announce new features and organizational processes like merit and performance cycles and open enrollment.
Great tool that has improved the user experience of our finance system!
What do you like best about the product?
We used Applearn for our expenses module. It improved the user experience of our finance system providing the user the information they need to raise an expense on the system. Split screen enabled users to see all the training and guidance material all in one place. We have also used the smart page pop up and it has been extremely useful for announcing system changes to all users. We are now rolling out Applearn in our requisitioning module and intend to rollout to other areas of the finance system in the future. The support from Applearn has been great and been a pleasure working with them.
What do you dislike about the product?
Very little! When we had some functionality issues Applearn support has been great and helpful with providing alternative workarounds etc
What problems is the product solving and how is that benefiting you?
Users can see all the traning material in one place and smart page for announcements has really benefitted us
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