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NEXTHINK - HL
What do you like best about the product?
Quality Score and Experience Level Agrement
What do you dislike about the product?
Complexity / To much possibility (Security, Asset/ Support /Quality ... )
What problems is the product solving and how is that benefiting you?
best support with more usefull infirmations
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Simplifies users and administration work at all times
What do you like best about the product?
Nexthink act is very helpful and saves time in solving problems automatically without interruption
What do you dislike about the product?
Nexthink installation on premise and configuration
What problems is the product solving and how is that benefiting you?
Network problems,
Application problems and web problems
Application problems and web problems
Nexthink Review
What do you like best about the product?
The ability to proactively check the health and status of end-users device. Very useful to transform a Service Desk team from reactive to proactive mode, even before an incident would be raised by a user. Also the Digital Experience Monitoring along with the Security scoring are very useful
What do you dislike about the product?
Nothing that I really think of. Due to the large span of features available with the tool, the learning curve shall not be understimate
What problems is the product solving and how is that benefiting you?
Nexthink has helped our IT organization overcome hurdles with outdated software, missing updates, patches management and deployment of new software. We used Nexthink to locate which devices are using old version of Office and using Windows version 7, 8 and 8.1. This has helped us in the process of upgrading all of our devices to the newest Office and Windows 10.
Complete workspace monitoring and end user experience management
What do you like best about the product?
Quicker root cause analysis, ServiceNow interconnexion, consolidated view of hardware / software usage.
What do you dislike about the product?
Nexthink could go further on IA and automatic proactive workflow execution for probable incidents.
What problems is the product solving and how is that benefiting you?
Easier management of IT services, based on the user needs to satisfy the user's experience. Less IT support requiered.
Galec workstation expert
What do you like best about the product?
Capabilities to use real-time metrics and get them into dashboards.but also the capabilities to collect on-demand data and remediate using Nexthink Act remote actions. Using Nexthink Engage, getting feedback from users will be useful as well.
What do you dislike about the product?
So far, nothink I dislike in Nexthink since very useful to my day-to-day job
What problems is the product solving and how is that benefiting you?
Collects real-time metrics from workstations and visually feeds them back into a dashboard for visibility. Nexthink allowed us to better understand the user experience, to detect various failures on both hardware and software, and also to improve the monitoring of the replacement of a tool or operating system. Taking advantage of the real-time analytical functions we can also identify threats, risks and suspicious behavior on the workstations.
Windows hardware and security compliances
What do you like best about the product?
See the most greety process on all devices , see worth user UX very quickly and engage module that can monitor user feeling.
What do you dislike about the product?
Portal interface and widget limitation .
What problems is the product solving and how is that benefiting you?
Net: DNS&LDAP issues / Bad DFS&SMB redirection
Device : targetted hardware upgrading of worth user UX / Hardware compliance of Windows 10 specialy on 4Go RAM devices / Detect unexpected binary / Get some specials datas from remote action )
Device : targetted hardware upgrading of worth user UX / Hardware compliance of Windows 10 specialy on 4Go RAM devices / Detect unexpected binary / Get some specials datas from remote action )
Recommendations to others considering the product:
With this product you will be able to replace many others, but you have to think of Nexthink as a whole, so taking advice is not superfluous.
How Nexthink has become a main part of our IT backbone.
What do you like best about the product?
Nexthink is a truly robust and highly versatile tool. It is now being used by various departments such as support, integration, SOC, and project managers. Nexthink has allowed us to significantly reduce the number of tickets by automating repetitive actions. With Flow, one of the latest features, an orchestrator, we can take proactive measures by directly creating tickets in ServiceNow when an alert is detected. Additionally, numerous APIs and webhooks are available, making it easy to integrate Nexthink with other components of the IT infrastructure.
What do you dislike about the product?
As the product continually evolves, improving and fixing its flaws, it becomes increasingly challenging to find any.
What problems is the product solving and how is that benefiting you?
Nexthink has allowed us to significantly reduce the number of tickets for repetitive tasks by automating checks and verifications.
We can easily determine who is using a software or service, which is particularly useful when it comes to subscription period renewals.
We have metrics on software usage, allowing us to counter arguments from individuals claiming, "I need this software."
We can monitor software deployment in real-time, which is much simpler compared to using SCCM.
Engage enables us to communicate urgent messages to users.
Additionally, we can generate compliance reports and audits that assist with various certifications such as 27001,
among many other capabilities.
We can easily determine who is using a software or service, which is particularly useful when it comes to subscription period renewals.
We have metrics on software usage, allowing us to counter arguments from individuals claiming, "I need this software."
We can monitor software deployment in real-time, which is much simpler compared to using SCCM.
Engage enables us to communicate urgent messages to users.
Additionally, we can generate compliance reports and audits that assist with various certifications such as 27001,
among many other capabilities.
Nexthink is very usefull and powerfull.
What do you like best about the product?
The platform is constantly evolving with new functionalities. They really listen to their customers and provide quality support.
The new free access web portal with community, library, course, faq, support thinks and everything is very simple and clear to use.
The new free access web portal with community, library, course, faq, support thinks and everything is very simple and clear to use.
What do you dislike about the product?
There is a lot of features but it is not always easy to master them all or integrate them all within the company. But it's not a really "Nexthink" problem.
A little disappointed think is that we are actually running Windows 8.1 on our end user systems and most of the new features are not compatible with this OS (Act scripts, WMware Horizon metrics,...).
We plan to move to Windows 10 but these feature could have been usefull to help us for the migration.
A little disappointed think is that we are actually running Windows 8.1 on our end user systems and most of the new features are not compatible with this OS (Act scripts, WMware Horizon metrics,...).
We plan to move to Windows 10 but these feature could have been usefull to help us for the migration.
What problems is the product solving and how is that benefiting you?
End users problems including applications problems, network, security and general feeling all around their work environment.
We also provide dashboards to different teams (security, business, directors...) with full of information about their systems, for patching state of the systems and many other things.
With the "office worker" actual situation, we also be able to provide metric about the infrastructure efficiency.
We also provide dashboards to different teams (security, business, directors...) with full of information about their systems, for patching state of the systems and many other things.
With the "office worker" actual situation, we also be able to provide metric about the infrastructure efficiency.
Recommendations to others considering the product:
If you try it, you will buy it.
Reality of user experience
What do you like best about the product?
This solution is easy to deploy with immediate results
What do you dislike about the product?
You need to be often connecter to be on top to exploit solution
What problems is the product solving and how is that benefiting you?
Several problem : easy to see some alerts on one part of all laptops for example
Nexthink - "Information Technology EDR"
What do you like best about the product?
I call Nexthink the "EDR" for IT Departments because it give you full visibility on each end user's system and proactively let you know when a user is experiencing issues based on the various applications they use daily.
What do you dislike about the product?
I haven't seen any yet, this is a solution every organization should have
What problems is the product solving and how is that benefiting you?
Full visibility to end users system, what applications they are accessing, what issues are impacting these applications that might be affecting the end user's productivity and much more.
The use cases are numerous
The use cases are numerous
Recommendations to others considering the product:
If you are looking for the next cutting edge IT solution, kindly take a look at Nexthink. That's all i can say and you will be amazed at the power of this tool.
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