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Great product for improving the end user IT experience.
What do you like best about the product?
Real time monitoring and remediation with script on device
Detailed overview on "what's going on" each single device
Make your own overview of devices infrastructure, web dashboards customizations
Any attribute obtained via PSH script can be queried into DB and projected on graphs, tables etc. - worked with
Event and inventory data correlation and in detail investigations
User interaction via pop-up and following remediation
Product support when support case is raised - always swift and helpful, very professional services.
Detailed overview on "what's going on" each single device
Make your own overview of devices infrastructure, web dashboards customizations
Any attribute obtained via PSH script can be queried into DB and projected on graphs, tables etc. - worked with
Event and inventory data correlation and in detail investigations
User interaction via pop-up and following remediation
Product support when support case is raised - always swift and helpful, very professional services.
What do you dislike about the product?
In-depth configuration and usage like possible in SCCM (specific time execution, PSH module to completely work with DB etc.)
Full customization of platform - appliance system with limited configuration.
Technical limitations in number of remote actions, categories items, campaigns for users etc. (rare cases but still)
Full customization of platform - appliance system with limited configuration.
Technical limitations in number of remote actions, categories items, campaigns for users etc. (rare cases but still)
What problems is the product solving and how is that benefiting you?
As service provider, wide are of SD related work, devices and infra fixing
Investigation and fixing of customer slowness of devices, long logon times, geo-location or department-location investigations etc.
Reporting for customers with environment findings, recommendations and possible improvements
Investigation and fixing of customer slowness of devices, long logon times, geo-location or department-location investigations etc.
Reporting for customers with environment findings, recommendations and possible improvements
Recommendations to others considering the product:
As infra admin with Windows Server and SCCM background, Nexthink is easy to implement and setup.
I would recommend to any company that is interested in user experience and improving the visibility and increase resolution of deployed workstations infrastructure. Great tool as SD main source of what's going on user device even before user start noticing something is wrong and calling the lines.
I would recommend to any company that is interested in user experience and improving the visibility and increase resolution of deployed workstations infrastructure. Great tool as SD main source of what's going on user device even before user start noticing something is wrong and calling the lines.
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We are excited to partner with Nexthink and revolutionize our internal Digital Experience.
What do you like best about the product?
Nexthink gives you complete visibility into our landscape.
What do you dislike about the product?
Data Enricher - Needs to be integrated with Azure
What problems is the product solving and how is that benefiting you?
We will continue build up environment and realize use cases in 2021.
Recommendations to others considering the product:
Validate the Business case and get Leadership Buy IN
Recommendations
What do you like best about the product?
Desktop discovery and software distribution
What do you dislike about the product?
Cover only windows operating system and not covered other os such linux
What problems is the product solving and how is that benefiting you?
Evaluation of windows utilization
Recommendations to others considering the product:
Covering all operating systems
Great experience with the product.
What do you like best about the product?
Product capabilities, new features and customer voice.
What do you dislike about the product?
Technical skills or requirements to implement some new features.
What problems is the product solving and how is that benefiting you?
Solve users daily problems, improve IT services.
Learning the ropes of User Experience
What do you like best about the product?
The ease in which one could take their view from micro to macro in just a few clicks to observe user behavior. This ability paired with the robust monitoring capabilities of Nexthink provided a holistic view of both technical and experiential data.
What do you dislike about the product?
At the time of my use there was some limitations on types of data that could be collected through triggered actions. This may have been resolved in later versions.
What problems is the product solving and how is that benefiting you?
Problems solved by Nexthink were both of a technical nature, finding misconfigurations and frequently crashing software, to budgetary problems, such as finding unused or underutilized licenses Benefits realized are around seeing not how a service is performing technically, but how users are experiencing that service and how it is affecting their day to day.
Some experience in monitoring software and this is a good choice
What do you like best about the product?
Web interface, connections status on desktop and server and graphics monitoring, request.
What do you dislike about the product?
Network Graphic Monitoring have a lot of lag, need a strong computer....
What problems is the product solving and how is that benefiting you?
Desktop Free Space, Last Boot, Battery Health, Connections failed, Update...
Recommendations to others considering the product:
Yes
From reactive to proactive; with the perspective that matters the most, the end user perspective.
What do you like best about the product?
The way it has helped organizations transform traditional IT Helpdesks from having a reactive approach to proactively assisting users; providing insights from end user systems to help the helpdesk and IT support team to analyze issues.
They have the best documentation and support team even for basic queries
They have the best documentation and support team even for basic queries
What do you dislike about the product?
there is no dislike; but moving to the cloud could provide customers with a trial version
What problems is the product solving and how is that benefiting you?
Everyday IT problems; computer slowness, quick fixes using remote actions, easy reachability to users with Campaigns.
Good product. Helps to investigate issues on network area
What do you like best about the product?
- Fast investigation on large scale with Finder
- Proposed investiogation based on a search in Finder
- Network view in Finder
- Integration with ServiceNow
- Proposed investiogation based on a search in Finder
- Network view in Finder
- Integration with ServiceNow
What do you dislike about the product?
- Doesn't catch a computer reboot when "fast boot" option in enabled on Windows10
- For an unknown reason, in our environment sometime the users listed in the timeline doesn't reflexes the reality. This leads to a lack of confidence in the product.
- For an unknown reason, in our environment sometime the users listed in the timeline doesn't reflexes the reality. This leads to a lack of confidence in the product.
What problems is the product solving and how is that benefiting you?
- Issues on end user computers
- Issues on IT services
- Issues on IT services
The only one product really focused on managing the users digital experience
What do you like best about the product?
A cloud based solution using IA to improve the users digital experience.
What do you dislike about the product?
It lacks some granularity regarding the users access management.
What problems is the product solving and how is that benefiting you?
Ability to manage Remote Vs Office workers experience.
Device, Apps and Network issues deep analysis.
Upgrade Service Desk capabilities through ITSM integrations.
Device, Apps and Network issues deep analysis.
Upgrade Service Desk capabilities through ITSM integrations.
Recommendations to others considering the product:
Dedicate at least 1 person to manage the product within your organization.
A great solution but that needs a dedicated team
What do you like best about the product?
Dashboards: compliance and performance.
Good interface.
Act for solving issues automatically.
Engage to communicate with talents.
Good interface.
Act for solving issues automatically.
Engage to communicate with talents.
What do you dislike about the product?
Deployment is not as easy as expected.
A dedicated team is needed to manage the application and most of all to manage alerts and act.
A dedicated team is needed to manage the application and most of all to manage alerts and act.
What problems is the product solving and how is that benefiting you?
I'm solving compliance and performance issues on computers.
I want to implement engage to communicate in a more efficient way with users.
I want to integrate with ServiceNow to provide a better support.
I want to implement engage to communicate in a more efficient way with users.
I want to integrate with ServiceNow to provide a better support.
Recommendations to others considering the product:
As stated in the review title, it's a great tool but you need to have a team in place to manage it properly.
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