Nexthink Infinity Platform
Nexthink SAExternal reviews
372 reviews
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Great tool easy to use
What do you like best about the product?
- Centralizing documents within the same software that is accessible directly from WD is a very good idea. This facilitates access to documentation and avoids leaving the tool to get information in a different software
- Easy to use for end-users
- Several communication formats, split-screen and smart page are really useful
- Easy to use for end-users
- Several communication formats, split-screen and smart page are really useful
What do you dislike about the product?
- In content cloud, it could be helpful if the slip screen on the left side (half at the top, half at the bottom) could be adjustable
- In content cloud, it could be helpful if we could be warned for documents (pdf , video) published but in 0 playlist
- It seems that the Adopt platform is not very stable. For Trails for example, the blue frame around the text areas is not always there. Or maybe it's a regression related to WD 2021R2 release?
- In content cloud, it could be helpful if we could be warned for documents (pdf , video) published but in 0 playlist
- It seems that the Adopt platform is not very stable. For Trails for example, the blue frame around the text areas is not always there. Or maybe it's a regression related to WD 2021R2 release?
What problems is the product solving and how is that benefiting you?
- Smart pages for news announcement
- Split-screen for document availability
- Trails for some complex processes
- Split-screen for document availability
- Trails for some complex processes
Indispensable
What do you like best about the product?
Really helped during a time when we were 100% remote and training wasn't easy. We now have the full workforce up to speed with our ERP
What do you dislike about the product?
Nothing to mention. The support is great
What problems is the product solving and how is that benefiting you?
When we onboarded newbies remotely it really helped them get up to speed with Salesforce and allowed managers to monitor KPIs closely
YesElf helped us adopt new software faster
What do you like best about the product?
AI features are pretty powerful. Also, like the analytics. But mainly I can see that the journeys is for each user different which is really interesting.
What do you dislike about the product?
Set up took us like 2 weeks, but I gues it is normal.
What problems is the product solving and how is that benefiting you?
After the initial set up, we are really saving a lot of time with new hires.
How we removed PDF manual completely
What do you like best about the product?
The customer support is very responsive. It's easy to use and the implementation was also very very fast.
What do you dislike about the product?
Sometimes there are styling issues, but with the customer support, we also figure it out.
What problems is the product solving and how is that benefiting you?
We are transforming the PDF manual into interactive guidance.
It was great experience working with Nexthink and best tools for IT infra for any organization.
What do you like best about the product?
The best thing about it is great product with awesome features for end users solutions that solve both self service and self heal solutions, the new featuresof remote action help user to solve problems automatically however in another side campaign help user to let them know issue in their system and solve dynamically, one more features IT analytics on nexthink portal helps to understand graphical data, dashboard that really helps managers , it gives redults on your fingertips, and very much helpful in IT infrastructure.
What do you dislike about the product?
Only one thing that it is not generating real time Data for reporting. But in the current version they are providing real time data and that is great.
What problems is the product solving and how is that benefiting you?
I have solved lots of end user issues that decreases volume of tickets of help desk. There were lots of issues related to software,
hardware, netw, security raised by end users that create huge volume of tickets and make service desk agents life hell but thanks to nexthink which allows us to build solutions and push it through Nexthink that solved issues without intervention of users using their remote action and also provide campaign that pop-ups in their system to solve issue by themselves by analyzing the issue in background . Nexthink having awesome analytical features which helps us the identity issue and creating solutions accordingly.
hardware, netw, security raised by end users that create huge volume of tickets and make service desk agents life hell but thanks to nexthink which allows us to build solutions and push it through Nexthink that solved issues without intervention of users using their remote action and also provide campaign that pop-ups in their system to solve issue by themselves by analyzing the issue in background . Nexthink having awesome analytical features which helps us the identity issue and creating solutions accordingly.
Good Analytical tool with vast options
What do you like best about the product?
Nexthink tool captures every event and from that, we can prepare good amount of trends
What do you dislike about the product?
1. Nexthink should support Android devices
2. It should, by default, store 90 days of data, so it will be good to pull out data for analysis purpose
2. It should, by default, store 90 days of data, so it will be good to pull out data for analysis purpose
What problems is the product solving and how is that benefiting you?
1. Devices that are not performing well and their reasons
2. Certain automationw
2. Certain automationw
Insight to user behavior
What do you like best about the product?
in App content without having to leave the product. I also like the analytics and trails feature.
What do you dislike about the product?
Nothing to really dislike. It's unlike other platforms and can be utilized in a number of ways.
What problems is the product solving and how is that benefiting you?
Point in time content delivery and "between" app process breakdowns.
The glue that links all our software together
What do you like best about the product?
We use adopt to give our employees one place to go for support across all of our applications. This has been an amazing help since a lot of our employees are now remote. The product is easy to use, and AppLearn is really helpful.
What do you dislike about the product?
Not much really, they did have a couple of missing features when we first bought the product but they quickly caught up.
What problems is the product solving and how is that benefiting you?
Disconnected employees and a poor support experience
Great Product, even better people!
What do you like best about the product?
The product is simple to use and does what it says on the tin! I've used other DAPs and found them to be overly complicated. I have to say the AppLearn employees are great to work with and so helpful.
What do you dislike about the product?
At first, there were a few features missing, but regular improvements have resolved these gaps.
What problems is the product solving and how is that benefiting you?
software adoption and ongoing software utilisation.
Great for multiple enterprise applications
What do you like best about the product?
ApplLarn is more than just steps, it is about processes. It not only shows you how, but with the why which is important to our teams.
What do you dislike about the product?
They seem to be improving this, but getting it to be fully self-supported will be helpful. With that said, the team at AppLearn is great in getting you configured.
What problems is the product solving and how is that benefiting you?
We seem to have very consistent updates to processes or we have a process that only happens occasionally. Being on the executive team, I did not do some of the activities on a regular basis and when I did AppLearn helped me walk through the process so I did not have to get my admin or another individual in to help me out. We also were able to communicate items like how to do an annual review and what it means to rank someone a 5 (top performer) when it should be sparingly. In the past, everyone got a 5 and then we had to go back and level set the review process.
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