Nexthink Infinity Platform
Nexthink SAExternal reviews
357 reviews
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Nexthink is the best tool for real time monitoring
What do you like best about the product?
The best thing about Nexthink is the real-time data and analytical options to dive deeper into issues faced by the employees of an organization. Keeping it simple is their mantra. The components haven’t changed much except for the added features and functionality. The visualizations and drill down capabilities add the appeal of the solution. More power in the hands of the service desk and IT team. Also like the interactions with their team members who are available on short notice to help in any which way they can.
What do you dislike about the product?
The Finder component is a bit slow and some of the analytics doesn’t allow for quick resolution though the visibility it provides is unmatched. Some more flexibility in the dashboards would surely be added value.
What problems is the product solving and how is that benefiting you?
The insights helped us solve issues with computers that have bad performance and indicating precisely where it occurred. It also helped understand more about application performance and security lapses on the end points. Along with Act and Engage, the solution overall provides a great way to resolve many operational issues with a click of a button and also get instant feedback on the resolved issue which makes far more powerful.
Nexthink Experience
What do you like best about the product?
Remote action, Investigations, Live data
What do you dislike about the product?
Device performance details related the CPU usage, CPU usage details broadcasting, Multiple Engines concept
What problems is the product solving and how is that benefiting you?
Realtime issues related to Devices like BSOD, Application crash, Alerts, Remediation.
Benefits :
Automated selfheal activity for system drive cleanup
Automated selfheal activity for system BSOD
Automated selfheal activity for Internet explorer crash
Automated selfheal activity for SCCM service restoration
Nexthink helped in monitoring the migration from Skype to Teams
Nexthink helped in monitoring the migration from Symantec to Windows defender
Key application service Monitoring
Dashboard which is highlighting 3 manufacturer key performance in single dashboard
Trend report analysis of crash
Benefits :
Automated selfheal activity for system drive cleanup
Automated selfheal activity for system BSOD
Automated selfheal activity for Internet explorer crash
Automated selfheal activity for SCCM service restoration
Nexthink helped in monitoring the migration from Skype to Teams
Nexthink helped in monitoring the migration from Symantec to Windows defender
Key application service Monitoring
Dashboard which is highlighting 3 manufacturer key performance in single dashboard
Trend report analysis of crash
Amazing experience using Nexthink
What do you like best about the product?
Nexthink in very powerful tool where we can see each and every actions that happens on the End User device which gives us great opportunity to identify the RCA. The Engage module which is very interactive in terms of communication with the users.
What do you dislike about the product?
As it is a monitoring tool nothing much to mention as the tool is still upgrading with all the latest features.
What problems is the product solving and how is that benefiting you?
Most effectively we are able to look at the application performance issues , Disk space issues and Blue screen of death issues are identified and fixed which has good improvement for End User experience.
Good & efficient tool. It can be more powerful with more accurate data fetch.
What do you like best about the product?
ACT module is very helpful. It helped me to troubleshoot many issues on VIP machines.
What do you dislike about the product?
Few parameters information is not reliable. Like SMART index, packages version, Binary version. BSOD information also was not fetched properly. for example error label will show root cause of BSOD is driver failure. But it won't show which driver was failed.
Engage module is bit restricted. It can be more useful if we allowed to change font size, color & logo field removal/addition.
Engage module is bit restricted. It can be more useful if we allowed to change font size, color & logo field removal/addition.
What problems is the product solving and how is that benefiting you?
Cache files cleanup, automatic password reset notification, log files(event logs,network logs) fetch for troubleshooting, SCCM agent troubleshooting..etc.
Less time for VIP machines troubleshooting, Less number of password reset incidents, Less number of driver failure machines..etc.
Less time for VIP machines troubleshooting, Less number of password reset incidents, Less number of driver failure machines..etc.
there are few things that has to be inproved
What do you like best about the product?
Remote actions and campaigns on devices.
What do you dislike about the product?
Date whcih is extracted is not in good shape and dashboards are not having much options and graphics
What problems is the product solving and how is that benefiting you?
PC Performance issues
Reliable and Trusted Monitoring solution in Digital Workplace ERA
What do you like best about the product?
Nexthink has helped us organizing the EUC monitoring part which was earlier limited to infrastructure only. Campaigns is the best way to reach out to end users for feedback gathering, i guess its significantly increased by 40-50%.The automated remediation capabilities are changing the dynamic with our help desk and third-party providers. We can now take our ticket and machine analytics to develop detection and remediation acts to tackle our top tickets sources proactively - This is driving down cost and increasing user satisfaction. CMDB integration has helped improved Asset inventory with more reliable numbers. Our customers have been rigorously using Software metering to save $ on expensive licensed products. I have been able to enable multiple teams to perform root cause analysis on aging problem records as well as high priority incidents. SAAS solution is acting like plug n play for many of our customers.
What do you dislike about the product?
Although this solution is fit for purpose however when it comes to data extract from Finder, its complicated as export to csv is limited to some certain conditions only. It lacks export to pdf functionality. Another example of vulnerability management in on-premise solution hosted on Azure where as soon as OS is installed, Azure monitor will start reporting missing updates. This can only be resolved after new upgrades are released instead such minor upgrades should be fixed from Azure portal directly(i assume it is not possible due to Application layer is part of OS and that is managed by Nexthink directly). This has led many customers to question on security part.
What problems is the product solving and how is that benefiting you?
Reactive and Proactive problem management. Hardware and software asset management. Integrations with API for data mining. Customer feedbacks. Many more.
Recommendations to others considering the product:
Indeed a recommended solution for every organization to improve customer experience.
Its very good monitoring tool in real time on workplace.
What do you like best about the product?
which helps us to identify the issue and act on it immediately. Also can keep track the trend and also good we can apply few fixes remotely.
What do you dislike about the product?
Bit more in networking monitoring and few more automation in changing the licenses automatically from Old devices to new devices.
What problems is the product solving and how is that benefiting you?
As of now the problems related to device performance and its applications.
Recommendations to others considering the product:
I would recommend NEXTHINK definitely to others to implement and integrate in their respective workplace to go smoothly and monitor the environment real-time
Intuitive Tool for End Users
What do you like best about the product?
SmartPages are a great communication tool with multiple purposes.
What do you dislike about the product?
Better content management is needed for client administration.
What problems is the product solving and how is that benefiting you?
Enabling self service and increasing user engagement. We’ve been able to leverage AppLearn for their seamless overlay to provide content and meet the end users where they need support the most...while they are in the middle of their processes. This reduces end-users time in searching for relevant content to help them complete tasks.
Helpful in app context, support and communication tool
What do you like best about the product?
The ability to meet employees where they are in Workday through a seamless in app experience.
What do you dislike about the product?
I am not as close to it, but content management and archiving could be a bit more structured and automated.
What problems is the product solving and how is that benefiting you?
Providing employees with in app content and support in Workday as part of the launch
Very pleasant people to deal with and a great product
What do you like best about the product?
The product and the support service in general
What do you dislike about the product?
Unfamiliarity with new system they deal with that occasionally cause unexpected results
What problems is the product solving and how is that benefiting you?
Mapping to a new system without any issues. Once resolved, they have been addressed going forward.
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