OneSignal

My team has been using OneSignal as a trial a few months ago.

We are trying OneSignal because we have some education programs with one of our partners, so we were thinking about maintaining a mail list. When we have new content created, we automatically send information to them. That's where we were trying to explore such products in the market, and this is when we met OneSignal.

Whenever we create something, we build a notification pipeline, and for a registered email list, we can send the message to them.

I tried the email list features of OneSignal; that was the thing that attracted us.

We were trying to trigger the automated message to the user's email by some integration with OneSignal. For example, in our education campaign, when the user submits a survey after they finish a course, we would expect that some message would automatically be triggered and sent to their email.

We were trying a few solutions in the market to see which one would assist us, and this is a very useful feature. Especially, the email content and template are supposed to be managed by the product designer rather than the engineers. We want to reduce the work effort for their integration effort.

If we adapt to it, this is definitely a very useful tool because we can save at least two to three weeks of engineer effort in designing such features, such as the automated email. It also provides the dashboard for the product owners to design the message templates. That would be super helpful.

For the product itself, I would say it's well-structured, but eventually, we didn't go for it because the engineering team suggested that we can use AI to automatically create such features. Even as a product designer, I was not too much engaged in that process anymore because they used an AI-generated message to send to the mail list, and the feature was also assisted. So that's why eventually we went with in-house solutions rather than adopting OneSignal.

To be honest, our company would not consider using a third party for this feature anymore. But when it specifically comes to OneSignal, I would suggest adding some AI-assisted message generation features. I'm not sure if recently they have such features or not. The point is that we don't want to always stick with static messages sent to different users. We are expecting that sometimes, if you want to engage users more, the message sent to a specific user would be hooked up with the context of their history, their condition, their profile, and highly dynamic and optimized by their personal information. All these things can be assembled together, possibly assisted by AI, to make it even better and more vivid.

Because I haven't found any special features from this platform, as there are other similar platforms online for such features. The gap from making it even better is what I just mentioned. Maybe we can have an AI-drafted message to adapt more to the user's specific case rather than a general message.

I haven't found any AI-related features from this platform, but maybe I'm wrong and they added it recently; however, I didn't find it.

I've been working as a Product Owner and UI Designer for almost ten years.

When I was using OneSignal, I didn't find any problem. But I have no idea about the situation when scaling it out, because when we were using it, we were in the POC phase. I can't comment on scale-out situations.

During the POC, if there's not too much concurrency, I would say the service itself is stable. But I can't comment on the case of scaling out.

When I was using OneSignal, I didn't find any problem. But I have no idea about the situation when scaling it out, because when we were using it, we were in the POC phase. I can't comment on scale-out situations.

During the POC, if there's not too much concurrency, I would say the service itself is stable. But I can't comment on the case of scaling out.

I haven't had the experience of contacting OneSignal's support team. We were just reading the documents as engineers.

Our engineering team was trying to directly use AWS SNS service to build a solution by themselves.

As I mentioned, AWS SNS was the previous solution we considered.

If your organization does not have a quick solution for managing a mail list or push notifications, this service is definitely worth a try. It can save you engineering effort. I would rate this product a seven out of ten.

OneSignal is a highly cost-effective and reliable push notification service in our organization. We needed a robust system to send multiple notifications at a time. We have been using OneSignal on a daily basis for about 5 years now to send over 50 push notifications a day without any issues, and it caters to all the countries around the globe in all major languages.

It's a tough task maintaining the attention of subscribers and bringing them back in a cost-effective way. OneSignal is highly cost-effective for our overall marketing. It is bringing users to our websites, which is a great thing.

I can send instant notifications without any delay. It provides all the necessary features for testing. It is highly cost-effective and has great customer service and support.

I would appreciate a faster and easier way to create more automations and flows.

I have been using it for 5 years.

We previously used the Ping Identity Platform. OneSignal is much more robust and user-friendly, free to use, and integrates with many more services. It offers easy localization of the push, and A/B tests and templates work great.

OneSignal is a very cost-effective and highly affordable tool.

We considered Slack and WordPress.

It is a great tool for users who don't need comprehensive setups to send push notifications. It took just 5 minutes to get everything integrated and up and running.