OneSignal
OneSignalReviews from AWS customer
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Very disappointed and frustrated: Email and SMS features didn't work as they promised us
What do you like best about the product?
We switched to Onesignal when Mixpanel's messaging features (Email and SMS) were about to be deprecated around the end of 2021.
Mixpanel suggested some messaging partners, but most of them were very expensive.
Onesignal was one of the affordable ones, so that's why we started using it.
Mixpanel suggested some messaging partners, but most of them were very expensive.
Onesignal was one of the affordable ones, so that's why we started using it.
What do you dislike about the product?
Onesignal promised us they had solid email and SMS automation features and had the fastest sync time with Mixpanel cohorts, which we were using for targeting users.
After starting using Onesignal, we realized almost none of them were true:
1. Basic email automation features such as adding someone to CC or BCC or even adding a preheader were missing at the time.
2. There was no SMS automation: they openly lied to us. Their SMS feature was only for sending one-off SMS messages. I had to write my own automation Python script to send automated SMS messages via Onesignal API.
3. Email delivery metrics cannot be seen on their platform; you need to download a big CSV file every 30 days or connect to their API to see crucial email delivery numbers for each email template.
4. Mixpanel cohort sync took much more than 15 minutes, their promised time. This has been causing sending the same message to a user multiple times. I spent countless hours fixing it by updating cohorts, changing my Python script for SMS delivery, etc.
5. Last but not least, there is always something getting broken, and they don't care to let their users know. For example, yesterday, I noticed that some of the Mixpanel cohorts hadn't been synced for 2 months!
In short, Onesignal cost us much more than what we paid them, as hours spent fixing stuff, lost revenue because of the misdelivery of messages, and frustrated users.
After starting using Onesignal, we realized almost none of them were true:
1. Basic email automation features such as adding someone to CC or BCC or even adding a preheader were missing at the time.
2. There was no SMS automation: they openly lied to us. Their SMS feature was only for sending one-off SMS messages. I had to write my own automation Python script to send automated SMS messages via Onesignal API.
3. Email delivery metrics cannot be seen on their platform; you need to download a big CSV file every 30 days or connect to their API to see crucial email delivery numbers for each email template.
4. Mixpanel cohort sync took much more than 15 minutes, their promised time. This has been causing sending the same message to a user multiple times. I spent countless hours fixing it by updating cohorts, changing my Python script for SMS delivery, etc.
5. Last but not least, there is always something getting broken, and they don't care to let their users know. For example, yesterday, I noticed that some of the Mixpanel cohorts hadn't been synced for 2 months!
In short, Onesignal cost us much more than what we paid them, as hours spent fixing stuff, lost revenue because of the misdelivery of messages, and frustrated users.
What problems is the product solving and how is that benefiting you?
We are using OneSignal for behavioral email and SMS marketing. We are using Mixpanel as the source of the cohorts. We tried web push but the engagement was low, so we stopped using it.
Extremely simple to integrate and powerful
What do you like best about the product?
I decided we needed to add browser notifications to our app and set out to find a quick and simple way of doing this. I came across OneSignal and found that it would do everything we wanted. Furthermore, it was quick and easy to integrate. I had browser notifications working and fully integrated into our app within 2 hours, and without installing any 3rd party libraries. It offers a wealth of features and ways to interact. For example, notifications can be broadcast to everyone, or specific segments, or even specific users (based on an external id). Superb product. Highly recommended.
What do you dislike about the product?
I haven't found a downside yet. It just works. They even offer a pretty generous free tier. The product also supports email and SMS integration. If I had any criticism it would be that the API documentation could do with a little improvement. More JSON examples would be very helpful - or full object models so we can see how the JSON should be structured on more complex API calls.
What problems is the product solving and how is that benefiting you?
We needed a way to notify specific users or groups of users in our browser-based app of various events. OnsSignal was the pefect solution to our problem. OneSignal allows subscribers to be tagged with an external id. This external id allows us to quickly and easily push notifications to specific users. This allows us to cut down on the number of emails we send, and give users and instant on-screen notification when something changes that they need to know about. We will be looking at extending this functionality to some of our other apps.
Easy Interface to work with
What do you like best about the product?
I primarily use it to run in-app campaigns for users and it is easier to create multi-page carousels and configure the audience. It is simple to test it on users too.
What do you dislike about the product?
When we view the reports of a campaign, it doesnot allow to see the report by CTA button names for example rather calls them button 1 or button 2 which is not very intuitive.
Moreover, when we try to add a device by external id, some times it does not show up.
Moreover, when we try to add a device by external id, some times it does not show up.
What problems is the product solving and how is that benefiting you?
I primarily use it for running upsell campaigns to promote our products. It is simple and integrates well with our existing platforms.
Best and easy solution for Push, but not only!
What do you like best about the product?
Friendly interface is really helpful to use the tool without problems or support needs
What do you dislike about the product?
I think the reports and data management, certainly
What problems is the product solving and how is that benefiting you?
Transactional push notifications and and sales overall
Extremely fast response and useful for marketing
What do you like best about the product?
The support Team, specially Dominick help us really fast. and everything was quick.
It is really easy to implement and the documentation is very complete.
Love them.
It is really easy to implement and the documentation is very complete.
Love them.
What do you dislike about the product?
Actually, there is nothing i dislike about it.
What problems is the product solving and how is that benefiting you?
A great marketing channel for web and app users. It works really great.
Good business to deal with
What do you like best about the product?
Helpful account management, especially when it came to the initial integration, plus reviewing the ongoing performance
What do you dislike about the product?
The service wasn't for us in the end but that wasn't OneSignal's fault, we just decided we didn't want browser alerts
What problems is the product solving and how is that benefiting you?
We were looking to push more traffic to the website
OneSignal is a Game Changer for Mobile Apps
What do you like best about the product?
The platform is intuitive and user-friendly, There is multiple customization options, I can check the number of users that had registered monthly , and I love the dashboard
What do you dislike about the product?
The free service covers my need tbh but I think the pricing structure need to be reviewed maybe to offer other stuff
What problems is the product solving and how is that benefiting you?
OneSIgnal helps me to help increase user engagement and retention by delivering personalized and timely notifications to their app users.and also the pre SDK that easy to use to install it by developers
Great service
What do you like best about the product?
It cover all of our need to communicate with our customers, and for us as developers the api and SDK documentations are very straightforward and will documented.
And over all it's a very stable and the price is very reasonable
And over all it's a very stable and the price is very reasonable
What do you dislike about the product?
Actually nothing to complain , the dashboard is very clean, I simply love it
What problems is the product solving and how is that benefiting you?
Handling notifications for our iOS and android's users
First try of the product
What do you like best about the product?
So far, we are enjoying the facility to be able to send notifications to our clients.
What do you dislike about the product?
Not enough time testing it yet, to find something to dislike.
What problems is the product solving and how is that benefiting you?
Sending essential notifications to our users solves contact issues and engagement with the app.
Quick Setup
What do you like best about the product?
One of the things I love about OneSignal is how crystal clear their documentation is.
What do you dislike about the product?
Limited features unless you're paying the highest tiers.
What problems is the product solving and how is that benefiting you?
It makes notifying users way easier and gives useful statistics about their usage.
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