OneSignal
OneSignalReviews from AWS customer
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Dashboard is really good for notification trigger but could be improved for email messaging, inapps
What do you like best about the product?
Notification logic based on triggers, and user timezone option
What do you dislike about the product?
Email creation dashboard could be improved, also inapp trigger expiry option would be helpful.
What problems is the product solving and how is that benefiting you?
It is helping us to keep users warm by pushing meaningful notification and emails based there engagement
Dominick Bartenope at OneSignal provided excellent support.
What do you like best about the product?
I was having a problem getting the API to work in my application. Dominick was patient, thorough, and had good suggestions every step of the way. This has not always been the case with other vendors I've dealt with.
What do you dislike about the product?
There is nothing at this point to dislike. The problem was solved.
What problems is the product solving and how is that benefiting you?
We are now able to send notifications to our cutomers through our app.
Fully Satisfied with One Signal's Push Notifications Service.
What do you like best about the product?
One Signal's free plan is best because new commerce people and students can use a super service.
What do you dislike about the product?
There is nothing on my mind that I should dislike One Signal.
What problems is the product solving and how is that benefiting you?
One Signal is resolving all kinds of problems related to Notification, I can easily share New Updates through Notification to the people, so it is giving us good benefits.
Customisable and Effective
What do you like best about the product?
Email and Push templates are very customisable and work seamlessly. Analytics is still not up to the mark, but it does the job. I like the email editor and in-app messages
What do you dislike about the product?
The data visualisation of it all. It is still not user-friendly. The functionality is top marks but the visualisation and analysis part of it is still a long way to go
What problems is the product solving and how is that benefiting you?
It is boosting the CRM of our product. It brings in engagement through push, and email messages. So, I'd say a huge impact on engagement, feedback and monetisation.
Good product with great service
What do you like best about the product?
The product is straightforward to use. It just works. The best part is the support. We make a niche app with a lot of specific requirements and regulatory constraints. We recently ran into some complicated edge cases that we were struggling with. Dominick and Jon from support were very responsive and extremely helpful. Got us sorted out quickly. Really appreciate it.
What do you dislike about the product?
The product isn't as feature-rich as some other ethers. But they are working on expanding it. Also, we like the simplicity of the smaller product.
What problems is the product solving and how is that benefiting you?
Cross-channel push notifications.
Best support in the biz!
What do you like best about the product?
As a solution partner, having a dedicated support team means more than just troubleshooting. OneSignal Support team provides insights and deep understanding of each situation, enabling partners to gain trust and competence.
What do you dislike about the product?
Sometimes it requires more than one e-mail to address the situation, and the support team changes every interaction. but on flip sides, this means they are always trying to find the right person to answer the question and give value, not just replying for the sake of replying.
What problems is the product solving and how is that benefiting you?
Technical issue regrading FCM key. Jon from OneSignal Support provided real-time updates and followed up with the official dashboards providing transparency and due diligence.
An amazing omnichannel platform
What do you like best about the product?
The product has helped us immensely to run our mobile app comms. I recommend it.
What do you dislike about the product?
User experience could be a little smoother.
What problems is the product solving and how is that benefiting you?
Customer activation and engagement
Easy integration, good working system
What do you like best about the product?
ease of use, good APIs, good SDKs, innovative Solution
What do you dislike about the product?
Some stability issues when migrating to Europe, in the beginning the fact that US based only (GDPR issues)
What problems is the product solving and how is that benefiting you?
Push is an important way of gathering customers, the system was quick from the idea to the production
One Signal: Should you consider it for your Push Notification need
What do you like best about the product?
One Signal is a well-known tool in the space of push notification services. The smooth onboarding and 15-minute setup are best compared to other options. I like the simplicity of the Real-time reporting dashboard, which is clutter free and easy to understand for new users. Other options as A/B Testing, Audience Segmentation and Automated Messaging, are also good.
What do you dislike about the product?
One thing I feel is lacking is a feature to remove inactive & duplicate subscribers. This one feature is much needed to keep it clean. Another thing which is demerit is the pricing. Once you scale the pricing would feel at a higher side as compare to the other options in the market.
What problems is the product solving and how is that benefiting you?
We used One Signal to push out notifications from our website to visitors. It helped us send notifications about our new posts, offers and updates to our segmented users as per our strategy. The real-time tracking of the delivery of push notifications helped us make better decisions which helped us in increasing our ROI.
Automation flow
What do you like best about the product?
Juan was amazing, he helped us with our issue which was related to the segmentation
What do you dislike about the product?
nothing, we appreciate the whole experience
What problems is the product solving and how is that benefiting you?
problem was: discrepancies in the number between people who entered the journey and the total sent.
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