Review of freshdesk portal
What do you like best about the product?
They have interactive UI, filters on different keys, creation of knowledge base and extraction of ticket data through CSV is awesome
What do you dislike about the product?
Ticket resolution time is little bit higher, api rate limit need to be increased for premium customer
What problems is the product solving and how is that benefiting you?
we are using it for all our support tickets and there tracking, great UI, filters , multiple stages configuration for tickets, easy to integrate, have api support are great solutions
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