Easy to use and set up, good all in one platform
What do you like best about the product?
All-in-one platform minimizes 3rd party integrations, and customer support is pretty responsive if you need to reach out to them.
What do you dislike about the product?
Limited in # of nested fields which makes reporting a bit more difficult for our team based on information we'd like to capture on each ticket
What problems is the product solving and how is that benefiting you?
Freshdesk helps us with reporting, and helps ensure agents are filling out all necessary fields before closing tickets. it is also easy to use for folks who aren't tech savvy.
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