User friendly interface and excellent client support system
What do you like best about the product?
I love the kind of response I have got everytime from the freshworks team, especially their Customer Success Managers. On top of that, the interface for all the roles, be it an agent, supervisor or Admin is very user friendly and easy to understand.
What do you dislike about the product?
Latency if connected of a it slow internet connection which can be optimized.
What problems is the product solving and how is that benefiting you?
Freshdesk have solved my challenges with integrations by providing a long list of inbuilt app such as Jira Integration, Freshchat, slack etc. This has helped me to save a lot of cost for technology
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