Works well for collaboration
What do you like best about the product?
Being able to collaborate on tickets nad being presented with a to-do list of tasks
What do you dislike about the product?
Keyboard shortcuts can bug out on occasion, New agent permissions default to global access
What problems is the product solving and how is that benefiting you?
Our IT team works out of it, using it as a central point of communication for all end users. This allows the IT team to track all issues and ensure enverything is resolved. It also allows archiving of previous resolutions for future reference
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