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Excellent & Knowledgeable Service
What do you like best about the product?
The response times are extremely quick, even when you think it is a smaller isolated incident and you receive an email alert, someone from the MDR team will follow-up that they have investigated the incident further and provide their findings and details. They are very knowledgeable and always willing to provide more insight and assistance, as needed.
What do you dislike about the product?
My only complaint is the portal and navigating it to find details on incidents has become quite confusing and hard to find since their last UI update.
What problems is the product solving and how is that benefiting you?
Expertise and quick response on endpoint alerts and incidents. This is a huge benefit as it takes away the time and manpower needed to handle these issues with a smaller team. It also provides expertise and someone to bounce ideas off of and get feedback when we are handling these incidents on our own.
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Great experience, with knowledgeable Rep, and engineers.
What do you like best about the product?
The Sophos team has strong communication systems in-place as well as fast threat detection and mediation.
What do you dislike about the product?
Some system/process change requests can be a bit slow.
What problems is the product solving and how is that benefiting you?
They provide solid SOC services for us, so our monitoring process is much stronger.
Sophos MDR: An excellent product that gives peace of mind
What do you like best about the product?
Being an SMB with a small IT team, we love that we can rest assured that they are monitoring our network and endpoints 24/7. Onboarding was quick and painless. Customer support is friendly and prompt. It is easy to setup and manage.
What do you dislike about the product?
There truly isn't anything we dislike about Sophos MDR.
What problems is the product solving and how is that benefiting you?
We have a small IT team which makes it difficult to stay on top of monitoring and responding to alerts. Sophos already sees all of our network traffic through Intercept X and firewalls, so the decision to let them monitor and remediate was easy.
A Brief Review of SOPHOS MDR
What do you like best about the product?
I like the ease of use of the portal, and how seamless it integrates throughout our IT infrastructure. The $1M warranty on breaches is also a good feature
What do you dislike about the product?
Sometimes removing sophos from a device can be a pain, especially when Sophos Zap isn't working as expected and the device needs wiped
What problems is the product solving and how is that benefiting you?
Sophos is great as it essentially allows us to have a SOC running 24/7 which isn't something that would be feasible within an org like ours. Having trust in the system is also good as we can trust it to only show us alerts that are actually a potential threat.
Sentirte protegido por solución y servicios profesionales de ciberseguridad
What do you like best about the product?
Chequeo continuo del estado de seguridad de la organización, actualización de protección y avisos sólo en caso de alertas severas.
What do you dislike about the product?
El contacto el equipo experto es en inglés
What problems is the product solving and how is that benefiting you?
Precio del producto
Product that makes me feel secure and sleep at night
What do you like best about the product?
Product itself
Technical support
Ease of use
Customer support
Technical support
Ease of use
Customer support
What do you dislike about the product?
Price
Migration of policies
Opening tickets
Migration of policies
Opening tickets
What problems is the product solving and how is that benefiting you?
Very secure, excellent against malware and ransomware. A full soc working for me
MDR Services - Pease Of Mind
What do you like best about the product?
Prompt available support from Sophos MDR team is the best thing about Sophos MDR.
What do you dislike about the product?
Completely dependency on Sophos team in any situation.
What problems is the product solving and how is that benefiting you?
Sophos MDR can help us to stop worrying about security concerns. It gives alert whenever there is an incident.
Fast support and peace of mind
What do you like best about the product?
Sophos MDR excels in providing comprehensive and proactive threat detection and response. The service offers 24/7 monitoring by a team of experts who actively hunt for threats, ensuring our network remains secure. The centralized dashboard provides an efficient overview of our security data, making it easy to manage and respond to potential threats swiftly. Additionally, the customer support team is incredibly responsive, providing peace of mind with their prompt and professional assistance.
What do you dislike about the product?
Sophos Central could use faster load speeds. The website responsiveness has improved lately but is not there yet, there is room for improvement.
What problems is the product solving and how is that benefiting you?
So far we haven't had a security breach but for false positives the team has been fast to respond.
Sophos MDR: Flexibility when you want it, peace of mind when you need it
What do you like best about the product?
I like that it has the flexablity of being a managed soluiton, while still allowing property level IT staff to perform investigations of their own. It integrates with our email soluion, firewalls, and virutal environments. We have even had a couple instances where we opened tickets with the MDR team to assist with workstation reviews that went to 'questionable' sites, just to have peace of mind. We get weekly reports for each of our properties that detail any investations that took place behind the scenses. Everything ties back to a central web portal, which makes manuvering between the endpoint soultion, threat hunting, email protection, and other tools fairly seemless.
What do you dislike about the product?
Some of the initial setup for the log collecting can be a bit confusing. However, the Sophos SE's are usually willing to jump in and assist without trying to nickle and dime you. When lumping multilpe sites together, you will need to create sub-estates, which sometimes makes it tricky to track your licensing per site for other sophos products, but for the antivirus/MDR solution, you can deploy a specific agent that will link a workstation/server to a specific sub-estate.
What problems is the product solving and how is that benefiting you?
We are a medium-sized company, with small, decentralzied IT departments. Sophos MDR provides us a 3rd party, 24/7 cyber security team that monitors all our environments. We were already utilizing the Sophos Endpoint Detection and Response on our workstaitons, which made moving to the MDR platform rather seemless, We then added on the email protection and network detection and response pieces to get a firmer grip on cyber security.
Sophos: Reality After a Decade With Them
What do you like best about the product?
Their teams are fast to act once they detect something of concern.
What do you dislike about the product?
I dont know how fast they respond to fast action smash and grab attacks. They may not act on it soon enough.
What problems is the product solving and how is that benefiting you?
We have a small IT team, they provide that "Big Brother" watching when our teams are busy working on other projects or off work.
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