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Happy Customer
What do you like best about the product?
Easy setup and helpful communication on a regular basis
What do you dislike about the product?
We have been very happy with the MTR service so far.
What problems is the product solving and how is that benefiting you?
As a relatively small IT team it allows us to maintain 24/7 monitoring without the additional resource. Equally, as Sophos are experts we know that any new threats will be identified without a learning curve on our side.
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The Sophos MTR has been exceptionally good since deployment
What do you like best about the product?
The proactiveness of the team to respond to threats
Easily available on call and email
All threats have been eliminated.
Easily available on call and email
All threats have been eliminated.
What do you dislike about the product?
There is no complains so far regarding this product/service, now into our second year of using it.
What problems is the product solving and how is that benefiting you?
Neutralizing active threats after a cyber attack and the proactive nature letting us concentrate on the business side.
Recommendations to others considering the product:
It is the best service for those looking for a dedicated team to proactively hunt for threats in your organization.
Sophos MTR review
What do you like best about the product?
Ease of deployment and peace of mind with the 24/7 monitoring services.
What do you dislike about the product?
Sophos Team could have been more proactive in providing recommendations to improve the overall security posture.
What problems is the product solving and how is that benefiting you?
Ensuring no hidden threats in my environment. IT folks can better focus on their other job functions.
Recommendations to others considering the product:
Nil
Sophos MTR - working for you, even when you are not!
What do you like best about the product?
They are always monitoring our environment for threats, even when we are not. Very helpful in getting configuration correct for our environment. Great reporting and follow up communication to ensure we are always getting the best result from the product.
What do you dislike about the product?
The only issue we have faced is during the migration of our service from one data centre in the US to one located in Australia. It was not seamless and there were times in the changeover where we could not easily find our data.
What problems is the product solving and how is that benefiting you?
We cannot be monitoring our servers and ready to take action on threats 24x7, so Sophos are, and will take action when we are not available if our servers are at risk. Great communication channels so that we have confidence that any issue will be well handled.
I can recommend moving to Sophos MTR.
What do you like best about the product?
Sophos MTR is very easy to deploy and provides Monitoring and reporting in a clear and intuitive portal. We were able to roll out to 600 devices in less than a week.
What do you dislike about the product?
Support can get overwhelmed at times and it can take a little while to get a response to low priority support tickets. All high priority are treated with the importance they require.
What problems is the product solving and how is that benefiting you?
Sophos MTR gives us visibility on what is happening on our devices and allows us to set up a trusted device that we know to be secure. The support team are watching for issues 24x7
Extremely Good Product and Service, And Excellent Support
What do you like best about the product?
Sophos Managed Threat Response provides companies ease of stress, we feel that peace of mind is the most important aspect of this solution and I rate it 5 stars.
What do you dislike about the product?
There is little to dislike about a professional team protecting your systems. They ensure that even when you sleep, your systems are still operational and protected.
What problems is the product solving and how is that benefiting you?
Sophos Managed Threat Response ensures that we are compliant with the Australian Signals Directorate Essential 8 and our business protects all Intellectual Property and Client Data
24x7 Hunting, Detection & Response - Sophos MTR
What do you like best about the product?
You do not have to worry about taking action on threats and malware, just authorize the Sophos MTR team and they will take actions on your behalf. They do lead driven and lead less threat hunting 24x7.
What do you dislike about the product?
When it comes to contacting support, there is a series of QnA that you have to go through that creates a long email chain that will consume a lot of time, can be improved.
What problems is the product solving and how is that benefiting you?
You do not have to hire and maintain a team of cyber security experts after getting Sophos MTR, the MTR team will do threat hunting 24x7 and will notify or take action if required.
Recommendations to others considering the product:
It is a good solution
Sophos MTR you can always trust on !
What do you like best about the product?
Sophos MTR provides reliable 24*7 protection to our organization. Sophos MTR team is prompt enough to notify us about the threat and help us to rectify it.
What do you dislike about the product?
Sophos MTR should be available in more languages and the UI platform should be more user-friendly. Sophos MTR is bit expensive compared to other player in market
What problems is the product solving and how is that benefiting you?
Sophos MTR helps us by being active when our on-ground team is on leave during the weekend and public holidays. Sophos MTR team is expertized in Cyber security so they always assist us when we are stuck anywhere
Recommendations to others considering the product:
If you are looking for MTR go with Sophos
Ease of use and powerful real time monitoring
What do you like best about the product?
It is easy to implement and administrate. Relieve of many burdens from IT staff to monitor 24x7
What do you dislike about the product?
Incompatible with some Microsoft applications
What problems is the product solving and how is that benefiting you?
Monitor our systems while we're sleeping too
Sophos MTR - Sleep easier!
What do you like best about the product?
It is a fully managed solution and they have live people monitoring the environment 24x7. It is easy to deploy and we are notified/involved in any discoveries.
What do you dislike about the product?
There is not a VMWare host agent. Sophos support is difficult to get through to, MTR support is always available.
What problems is the product solving and how is that benefiting you?
MTR resolves the problem of not having staff available 24x7 to monitor the network/devices.
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