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Extremely Good Product and Service, And Excellent Support
What do you like best about the product?
Sophos Managed Threat Response provides companies ease of stress, we feel that peace of mind is the most important aspect of this solution and I rate it 5 stars.
What do you dislike about the product?
There is little to dislike about a professional team protecting your systems. They ensure that even when you sleep, your systems are still operational and protected.
What problems is the product solving and how is that benefiting you?
Sophos Managed Threat Response ensures that we are compliant with the Australian Signals Directorate Essential 8 and our business protects all Intellectual Property and Client Data
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24x7 Hunting, Detection & Response - Sophos MTR
What do you like best about the product?
You do not have to worry about taking action on threats and malware, just authorize the Sophos MTR team and they will take actions on your behalf. They do lead driven and lead less threat hunting 24x7.
What do you dislike about the product?
When it comes to contacting support, there is a series of QnA that you have to go through that creates a long email chain that will consume a lot of time, can be improved.
What problems is the product solving and how is that benefiting you?
You do not have to hire and maintain a team of cyber security experts after getting Sophos MTR, the MTR team will do threat hunting 24x7 and will notify or take action if required.
Recommendations to others considering the product:
It is a good solution
Sophos MTR you can always trust on !
What do you like best about the product?
Sophos MTR provides reliable 24*7 protection to our organization. Sophos MTR team is prompt enough to notify us about the threat and help us to rectify it.
What do you dislike about the product?
Sophos MTR should be available in more languages and the UI platform should be more user-friendly. Sophos MTR is bit expensive compared to other player in market
What problems is the product solving and how is that benefiting you?
Sophos MTR helps us by being active when our on-ground team is on leave during the weekend and public holidays. Sophos MTR team is expertized in Cyber security so they always assist us when we are stuck anywhere
Recommendations to others considering the product:
If you are looking for MTR go with Sophos
Ease of use and powerful real time monitoring
What do you like best about the product?
It is easy to implement and administrate. Relieve of many burdens from IT staff to monitor 24x7
What do you dislike about the product?
Incompatible with some Microsoft applications
What problems is the product solving and how is that benefiting you?
Monitor our systems while we're sleeping too
Sophos MTR - Sleep easier!
What do you like best about the product?
It is a fully managed solution and they have live people monitoring the environment 24x7. It is easy to deploy and we are notified/involved in any discoveries.
What do you dislike about the product?
There is not a VMWare host agent. Sophos support is difficult to get through to, MTR support is always available.
What problems is the product solving and how is that benefiting you?
MTR resolves the problem of not having staff available 24x7 to monitor the network/devices.
Sophos Managed Threat Response is an extra eyes with complete control and transparency.
What do you like best about the product?
24/7 threat hunting detection and response.
Fantastic detection and service offering with good communication with my internal team and Managed Threat Response experts
Fantastic detection and service offering with good communication with my internal team and Managed Threat Response experts
What do you dislike about the product?
Nothing to dislike about this product, noting is missing and it works very well for my organisation
What problems is the product solving and how is that benefiting you?
the product is much cost efficient than keeping 24/7 staff .
Increased Visibility in my network with experienced security experts has given me better performance in my Business.
Increased Visibility in my network with experienced security experts has given me better performance in my Business.
Recommendations to others considering the product:
good support with MTR expertise .
You shall be worry-free on weekend.
You shall be worry-free on weekend.
Excellent service to support companies without their own SOC
What do you like best about the product?
Fast first response, 24/7 support team with excellent knowhow, Embedded services in a complete security Solution
What do you dislike about the product?
no local language (german) and no onsite service
What problems is the product solving and how is that benefiting you?
helps us offer our own SOC services without the need for our own costly infrastructure
Excellent product that is near perfect
What do you like best about the product?
Sophos MTR deployment and management is one of the easiest in the market. With MTR Advanced, we are able to dial in and speak to a threat hunter at anytime to conduct a headless threat hunting. This has helped us a lot when we saw any new vulnerability release on the news but unsure of what to do.
What do you dislike about the product?
Since Sophos MTR service was just launched a couple of years ago, the reporting is still pretty basic even though the threat hunting service is great. The default report will not be sufficient to create a proper security incident report. We will have to speak to the threat hunters directly in order to get additional information on the attack.
What problems is the product solving and how is that benefiting you?
Sophos MTR is solving our threat hunting and responding requirement. As cyberattacks become more prevalent, we do not have sufficient budget and manhour to respond to all cyberattacks promptly. Sophos MTR takes over the first level of threat hunting and response responsibility so our team can focus on our work.
Recommendations to others considering the product:
You may reach out to Sophos support for configuration best practice to jump start your deployment.
Review of Sophos
What do you like best about the product?
Able to login from a mobile phone as long there is internet
What do you dislike about the product?
Some support staff are unfriendly and doesn't understand what customer wants.
Intermittent some services will fail.
Intermittent some services will fail.
What problems is the product solving and how is that benefiting you?
No idea if MTR solves anything but weekly reports are being sent to inform us what are the activities ongoing for the past week.
Review of Sophos MTR
What do you like best about the product?
Able to detect various risk factors, doesn't interfere with our daily operations, real time alerts
What do you dislike about the product?
Pricing can be better as it is quite costly
What problems is the product solving and how is that benefiting you?
It helps to detect malware and other cyber risks.
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