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Sophos provides exceptional support especially the MTR Team.
What do you like best about the product?
The product works great. The agent detects and cleans malware automatically. It is pretty much hands-off when alerts go off. The MTR service also is exceptional. The team notifies you when an alert happens and takes care of it immediately.
What do you dislike about the product?
What I dislike is the deployment of the agent to a new or an existing workstation. Especially on an Apple workstation. Managing policies for an Apple device is also a pain
What problems is the product solving and how is that benefiting you?
The product does a great job detecting malware, once it detects, the agent cleans it. Our team can concentrate on other issues while Sophos takes care of the bulk load of malware alerts.
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Sophos MTR is a solid product with great support.
What do you like best about the product?
Sophos MTR is very easy to use and, since it resides in the same console as our other Sophos products, it's familiar in its layout. Having their team's eyes on our network elevates our level of confidence in our security.
What do you dislike about the product?
The weakest point of Sophos MTR is the granular ability to quickly dive into details on machines and detections. Would be better to access them from the main page instead of going into different sections of the product for that info.
What problems is the product solving and how is that benefiting you?
Lack of internal security resources. MTR allowed us to heavily step up our protections without additional hiring and at a good cost. The rollout was easy and we've saved a lot of time using it.
Sophos MTR is very good for hunting threats
What do you like best about the product?
Very fast team response for a threat, very detailed incidents reports.
What do you dislike about the product?
Some false-positive alarms needed my attention (as a product admin) to resolve the issue.
What problems is the product solving and how is that benefiting you?
They do a job of managing threat response on your computers when you have no time or resources to do it by yourself.
there are some issues to be resolved
What do you like best about the product?
to see best practice to resolve and recover the issues .
What do you dislike about the product?
the suuden issues that happen when upgarding the OS or if any patch update haapen
What problems is the product solving and how is that benefiting you?
it has resolve the on domain and outside coming threats and it help detecting the risk to take an action immediately .
Sophos MTR has been an asset to our company's network monitoring and threat response
What do you like best about the product?
Having an extra set of eyes monitoring our endpoints
What do you dislike about the product?
The MTR console needs a UI upgrade that can better integrate alerts and incident response into a single pane of glass rather than having to look in multiple places.
What problems is the product solving and how is that benefiting you?
Like many, we are not staffed 7 by 24. MTR let's us get some rest knowing someone is watching and ready to respond.
Sophos Review Khumbo
What do you like best about the product?
1. The application is light on resources
2. Updates are not heavy, the resources are not burdened when updating
3. Protection is swift, provides threat intelligence timely
2. Updates are not heavy, the resources are not burdened when updating
3. Protection is swift, provides threat intelligence timely
What do you dislike about the product?
1.There is work to be done on zero day threats, awesome threat solution, research intensity required
2.
2.
What problems is the product solving and how is that benefiting you?
Intrusion detection, intrusion prevention, web and application filtering, threat intelligence, maicious traffic detection, spyware detection and removal plus blocking viruses and removal
A great product that just works and protects our company from threats.
What do you like best about the product?
What we like best about this product is that it just works and is very easy to use. Once the product is installed, it does its job of protecting our end users and devices.
What do you dislike about the product?
What is least helpful is that there are not many customizable reports that we can create or change that would help us on a daily basis of drilling a little more into our systems.
What problems is the product solving and how is that benefiting you?
Sophos Managed Threat Response is solving our end device's real-time protection. It is benefiting us by keeping our PCs and servers protected from ransomware and attacks.
Recommendations to others considering the product:
I would recommend doing all of your due diligence when searching for an MDR solution, but I would highly recommend considering Sophos for an MDR solution. They have been a great partner and have done an outstanding job of protecting us.
Great service at fixed costs
What do you like best about the product?
The included incident response services at no additional costs
What do you dislike about the product?
the asset discovery service could be more accurate/detailed
What problems is the product solving and how is that benefiting you?
Outsourcing to Sophos MTR protects saved us costs and strengthed our cybersecurity. We can now focus on our business
Recommendations to others considering the product:
Watch out for hidden costs. Some providers either don't offer incident response services or charge extra for them - such as buying a quota of hours that expire annually.
MTR is offered at a fixed price including response services
MTR is offered at a fixed price including response services
Easy to deploy and effective
What do you like best about the product?
Changing software packages is usually a challenge. Sophos provided excellent support as well as timely feedback. This made the transition to their product very simple.
What do you dislike about the product?
Compute resources can be overwhelmed when there Sophos is scanning or downloading updates.
What problems is the product solving and how is that benefiting you?
Previously, we had two software packages. One for AV and the other for malware protection. We were able to eliminate both and replace with Sophos. Not only is that easier to manage, but it also reduces spend.
Recommendations to others considering the product:
Changing software packages can be challenging. Sophos made it easy for us. Their support is excellent as is the effectiveness of the product.
Very Proactive, Cost Effective Advance threat Monitoring Solution
What do you like best about the product?
Their Constant reporting on the newly discovered threats and the CVE. Instant notifications, easy to use dashboard, weekly and monthly reporting. Comparing to other competitiors, Sophos is at par or ahead of the game.
What do you dislike about the product?
I am unable to customize the report. Sophos doesnt have the provision to white-label the report which is a drawback when it comes to reporting. I also would like to have an app where I can see my dashboard
What problems is the product solving and how is that benefiting you?
Sophos MTR is helping me achieve the status of having a SOC without heavy investment. With this, i am always getting notified of threats and the resolution of the same
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