My main use case for TeamViewer is that it is a software that helps us in sharing our screen with different types of other team members working in our company.

We used to share our mobile and laptop screens with the help of this tool to discuss different services and real-time challenges.

A specific example of a time when I used TeamViewer to solve a real-time challenge occurred when we provide doorstep car detailing services to our customers. This generally happens whenever our team member visits our client's address and gets stuck while executing the services. We connect with them with the help of TeamViewer and share each other's device screens so that we can give them proper assistance, and all the services can be done properly and gently.

I definitely use TeamViewer for team training, as sharing the screen is one of the integral parts of our business. TeamViewer helps us in sharing details and our devices' screens with each other. We train our new interns by sharing our mobile device and conveying all the real-time data with them.

In my opinion, the best features TeamViewer offers are, first and foremost, its screen sharing. The second best feature is video conferencing, and the third best feature is multiple-channel audio connectivity.

Regarding how the multiple-channel audio connectivity has helped my team, we need to connect with our team members who work in different parts of the country. Sometimes we need to connect with them all together, and TeamViewer helps us in connecting with them with the help of audio and video calls all at once. That is why we prefer using this software for conducting online business meetings.

TeamViewer has positively impacted my organization because it has helped us in saving a lot of time, as the process of conveying instructions is much simpler now, and we are able to provide better online training to our new staff. That is why TeamViewer is one of the strongest team management tools that we have used until now.

I estimate that TeamViewer has helped us in saving approximately thirty to forty percent of our daily time expenses that we used to have before in complete training and giving instructions to employees of different domains. Now, everything is done through online channels and meetings before they attend the office.

If TeamViewer can add some premium features like whiteboard collaboration and real-time editing where multiple people can work on a similar board along with sharing their screen, then the software would be much more productive.

I feel that the user interface of TeamViewer is quite friendly, and anybody who is a little bit tech-savvy can easily work on its user interface. However, I would like to say that their customer support is quite slow, and they take a lot of time in giving responses. They should work on their customer support.

I have been using TeamViewer for more than three years.

TeamViewer is quite stable in my experience, and it has been working well for our organization. However, whenever there is a problem with the internet connectivity, this software lags.

The scalability of TeamViewer is more than average, as most of our training team members have been using the same software, and it was quite easy to give them user training regarding TeamViewer. They also learned about its features soon.

Customer support for TeamViewer is quite slow. They do reply, but the reply timing is more than forty-eight hours, which is not acceptable for any service industry.

I have not used any other screen sharing platform before TeamViewer.

The ROI was great. TeamViewer helped us in conducting business meetings and conveying information in a much easier and smoother way. We are now able to do all these events by conducting online meetings and sharing our screens. That is why we are able to save a lot of time and money after installing TeamViewer in our company.

My experience with pricing, setup cost, and licensing is that the pricing of the initial setup of TeamViewer was quite expensive, as we belong to a small startup. We feel that the initial setup cost was quite high. However, if a business wants to use this tool for the long term, and if they get a good return, then they should try it.

I did not evaluate any other options before TeamViewer, as it was my first platform.

TeamViewer is a great platform for service-related businesses, and all the service industry owners should try it. I have provided a review rating of nine for this product.

I use TeamViewer Business for remote management, so when we provide support for our remote users because our company is spread across South Africa, Australia, and the UK, we provide support over TeamViewer and it has been a great tool so far because it attends to exactly what we want to achieve. I am the technician that actually configures custom policies for another team that uses it for remote support, and I am also the company administrator for the application.

I can do that all the time, so it is part of my day-to-day work, except that I have also got a junior team that uses it the most. In my case, if I had to use it, let us say a user is situated in South Africa and we are in the Johannesburg area. I have got users in the Cape Town area also. I have got different options which I really like. The first one is Quick Support, where the user does not have to have TeamViewer Business installed on their machine. From my side, I just share the session code with the user, and the nice thing is that they can use any browser, it does not matter, and then they just enter the link that I give to them together with the session code, and then we can just quickly connect. I do what I have to do to help the user and then it is done. Then we have also TeamViewer Host of which I am responsible for preparing different hosts per department because we configure them in different ways. That way we run scripts to install the application, but we install Host applications. Finally, we give the full client to our most senior staff in the IT space so that they can have a bit more freedom.

The thing I like the most and which I discovered, I think it has been a feature that has always been there, is the fact that you can have custom configurations, especially if you are working with a tool by Microsoft called Microsoft InTune. I can specifically set up my own policies and then after that, make sure that I am able to deploy the application in a specific manner, not the usual manner. For instance, for every department, I know which settings would be appropriate for every device that is in the company. That is what I like the most. Also, I would say the thing that I like the most about TeamViewer Business is that they are always innovative, so there is also AI now involved of which I have not tested yet, but the thing I like the most is that they give you an opportunity to test and trial these products before you get them into production.

Unattended access is one of the features TeamViewer Business offers that we have recently deployed, and that is the greatest feature because it means that for me and the person that I am supporting, there is no frustration of sharing a code or a password before I can connect to the user. We just have a consent that I am going to be connecting to your machine. I just go on to the panel, to the TeamViewer Business panel, select the machine that I want to connect to, sometimes without even asking the user which machine it is. We try by all means just to minimize the frustration on the experience, so I can just simply go to the device, click on connect, and then it just connects without a password. That is one thing that I really like. Also, the fact that you can set up different custom modules, as I have indicated. There is also TeamViewer Business AI now, of which we have not actually activated in our company, but that is something that I will be looking into. I like the fact that it is actually innovative.

Those features are actually valuable, and I think they are the crux of the application. Easy file transfers, and also the fact that it is cross-platform, especially if you are using Quick Support. Whether the user is using a Raspberry Pi device, or they are using a Mac device, or a Windows device, it does not matter. It is just easy to assist another user, so I really like that. I think those fundamental features are what make TeamViewer Business to be what it is.

The application, as I have explained, really makes one's work to be very productive in a sense that you save a lot of time, especially if you are using TeamViewer Business Quick Support. You do not have to go all around trying to find out what the user's desk ID is and what their password is, so that reduces the amount of time that you spend on closing a ticket, for instance. You just dive into what you need to do, and the options and the graphical user interface are really straightforward. You just click on a few buttons and then you are ready to go, so that makes it a very efficient product.

If you had to teach someone how TeamViewer Business works, especially because I am speaking in a sense that I am using it on an engineer level, it would be a bit difficult to get accustomed to some of the settings, especially with the new experience. There is a new feature, or let me say there is a new graphical user interface, so someone would be frustrated on where to begin. For instance, you need to learn a little bit about how you set up custom policies, how you set up unattended settings and all that before you can actually use it. It is not a straightforward application to use. However, it does what needs to be done in a sense that if you are a technician and you want to connect to a client, it does the job.

I have been using TeamViewer Business for about three years now and counting.

TeamViewer Business by far is the most stable because it just works. I do not struggle to do upgrades and I do not struggle to do any updates, so I am very happy with it so far.

That is what I like about it. It is scalable, so currently, we are on a plan for 500 devices maximum and obviously that has increased a little bit. We are not panicking because we know that we can just upgrade to accommodate more devices. We are looking at maybe adding another 500, so to make it a thousand devices. That is what I like about it, very scalable.

I once reached out, especially when I wanted to find out about TeamViewer Business, especially with the integration of Microsoft Teams, where I found out that you can actually use TeamViewer Business as an app on Microsoft Teams. That got me interested, and then I just reached out just to find out how it works and the support was happy to assist me. They showed me how it would work and then that is also a great feature that I really like, the Microsoft Teams app for TeamViewer Business.

First, we used a product called AnyDesk, and the reason why we switched is because I did not find it corporate, because it lacked things like policies that one can set up. It also lacked integration services because we deploy our applications using InTune and sometimes using group policies. When we researched, we found that TeamViewer Business had at least more options for us to be able to use it for the entire organization.

The only one that we worked on was AnyDesk, nothing else.

Currently, we are just using TeamViewer Business on a public cloud basis, where we just prepare TeamViewer Business Host configurations and then deploy them via InTune or by manually installing the application. There are not any extreme configurations that are actually done.

At this moment, I really cannot say I have seen any ROI. All I can just say is that there is some time saved, especially knowing that I have got devices already deployed on my admin portal. It is easy for me to update or upgrade certain things for the devices, so it saves you a lot of time, especially when you have to deal with upgrades for the application. I would think that is a very valuable feature from TeamViewer Business.

When it comes to cost and licensing, that is done by someone else. However, I do have insights. I would not be sure how much exactly everything costs, but I am someone that picks up the license consumption and also recommends plans for the application because obviously the company is growing and devices are getting more and more. That means we have to upgrade our packages, so I just have a slight idea about the metrics, but when it comes to the actual finance part, there is someone who is responsible for that.

If you are using any other solution, I believe that from my point of view, I have actually tried a couple of software on a personal level and a corporate level. For corporate, I would recommend TeamViewer Business because of their team that is always working to innovate and also have new features available. For the mere fact that so far, or by far, TeamViewer Business when you configure it correctly, it will give you full access and you will not have any problems connecting to the client. There are features such as Quick Support, which are cross-platform. File transfers are easy to do, and also, as an administrator, it is easier for me to track who is consuming licenses and how they are consuming licenses, because I can have granular permissions and actually assign permissions as I feel is right. Depending on your experience and depending on your role in the company, you can manage devices, put them into groups, and manage custom modules. It makes it so much more corporate friendly because you can also add branding to your configurations. That is something that is very important, especially now in the era of cyber attacks. If you install an application on the user's desktop and when they open it, they see the company logo, it makes them trust the company and trust the application that it is actually a company application, so you can only get that if you are using TeamViewer Business.

Before we used TeamViewer Business, there was another product that we used. It is a well-known product also, of which I will not mention by name now. We tried it, but it was not as professional as we thought. So having to do that, we had to struggle and try to make things work before, until operations management actually recommended TeamViewer Business. Ever since we have been using TeamViewer Business, because of how quick it is to connect to a user across the globe, we have been able to close tickets rapidly. For instance, before we used the product, perhaps I had ten tickets. Because of how poorly the software was developed, it would be difficult just to find options to connect to another user, and often more than not, I struggled to even connect to that person because probably there is something blocked. Ten tickets before TeamViewer Business, it would take me just one ticket around twenty minutes to twenty-five minutes, but with TeamViewer Business, literally in less than seven minutes, I can get the thing done, connect to the client, do what I have to do, and then everyone is happy. I like the fact that when you close the session, there is an option where when you are using the application and you are done with the session, you can actually leave notes. Those notes can also help you when you are doing audits to see how you have been using TeamViewer Business and also most importantly just to have a track record of what you have been doing.

At this moment, I cannot pick anything that is hindering my work when I use TeamViewer Business, honestly speaking. So I think so far, because of the core fundamental features such as file transfers, cross-platform support, and just being able to connect to someone remotely, those are the most basic and most important features that one can ask for. So I think so far, so good and I do not have any complaints.

One thing that I also forgot is that TeamViewer Business allows you to literally set up a machine somewhere in your office and have easy access to that machine. That means that on your phone, on your mobile phone, you can also install the TeamViewer Business Quick Access application. Let us say you are somewhere remote and you are unable to open your laptop, you can actually assist the user by logging into your phone, typing that device ID, connecting to it easily without having to type in any password, and doing what you have to do using a phone, so you are still able to deliver your service and great customer service for your client. I would rate my overall experience with TeamViewer Business an eight out of ten.

My main use case for TeamViewer Business at my college is remote access. For remote access in my daily work, I usually assist users that are not on my site, so I remote to their computers or laptops and assist with technical issues. TeamViewer Business is also used across my organization for remote access.

Remote monitoring helps me in my role as it monitors performance, application, operating systems, networking, patch management, deploying updates, patching devices, asset management, tracking hardware, software, and device details, along with Endpoint Protection.

The Enterprise scale feature is something I would like to use in TeamViewer Business. TeamViewer Business has impacted my organization positively as it makes our job easier and quicker for us to resolve calls. I have noticed that response time and our SLAs are reached faster, so it has had a positive impact on our SLA.

TeamViewer Business does a lot in the enterprise part and has many features that can be used in big organizations. TeamViewer Business is able to assist on the network side, monitoring, security side, and remote side, making it a good platform and solution to use.

I have no additional thoughts about TeamViewer Business at this time.

I have been using TeamViewer Business for five years.

TeamViewer Business is stable in my experience.

TeamViewer Business handles growth in my organization well, as it is easy to scale up when I need to add more users or devices.

The customer support for TeamViewer Business is good, and we have no complaints.

We previously used AnyDesk before TeamViewer Business. We decided to switch because of the pricing, as we needed to save.

I have seen a return on investment in terms of time saved and fewer employees needed.

My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.

Before choosing TeamViewer Business, we evaluated other options including AnyDesk, TeamViewer, SolarWinds, and Atera, and we ultimately chose TeamViewer Business.

I would advise others looking into using TeamViewer Business that it is the best solution for help desk management and the whole of ICT management, as it helps with fast resolving tickets and has a positive impact on the SLA side. I rated this review nine out of ten.

My main use case for TeamViewer Business is to connect to a server and apply patches, as it provides direct access to the server when connected, which is the primary goal of using TeamViewer Business.

I use TeamViewer Business for servers, laptops, and thin client configurations, needing access to help customers work with Active Directory and set up policies.

It is a powerful tool that allows me to access any device anywhere and take control of the device itself.

I recall a specific time I used TeamViewer Business to resolve an issue when I was working from North Africa and the server was in France. The only way to patch that server was by connecting via TeamViewer Business, as local engineers in that area did not have the necessary knowledge to run the patch.

One of the best features TeamViewer Business offers is the ability to restart units when needed, which is mandatory at the end of work, allowing me to perform patches, repairs, and program installations with ease.

TeamViewer Business has strong security with encryption and two-factor authentication, which makes it impressive in terms of security without needing to worry about security breaches.

It works on multiple platforms including Windows, macOS, Linux, and mobile.

TeamViewer Business has positively impacted my organization by helping us resolve critical issues within the four-hour SLA contracts we have with clients, avoiding penalties associated with delays.

When customers have issues and call the company, taking control of the unit saves a significant amount of time, reducing resolution from approximately 30 minutes to 10 or 15 minutes, resulting in satisfied clients since the issue is quickly resolved.

TeamViewer Business can improve in terms of price and the complexity of licensing, which is a drawback, especially for smaller teams or casual users due to frequent license changes and forced upgrades.

I have used TeamViewer Business for five years.

TeamViewer Business is stable.

Before choosing TeamViewer Business, I evaluated another option called AnyDesk.

My advice for others looking into using TeamViewer Business is to proceed, as it is a powerful solution that helps with client satisfaction and allows for effective technical support to resolve issues within a good SLA, making clients feel comfortable and informed throughout the process.

I would rate this product a 9 out of 10.

My main use case for TeamViewer Business is to provide remote support to users that require it.

A quick specific example of a situation where I use TeamViewer Business for remote support is when a client or customer has a problem with the software and I have to help them fix it.

My primary usage is to provide support when the customer requests it, and it is our main used software.

TeamViewer Business has positively impacted my organization. There are no real changes since we have always been using it, but it really helps so much to do our tasks.

TeamViewer Business helps with doing my task for the purpose it is developed for: to assist customers. It did not really save my time, and it did not reduce errors either. However, it definitely made support smoother because it is made for that.

In my opinion, the best features TeamViewer Business offers include usability. The graphic interface is clear, the speed is excellent, and everything works well. I have also used other services, and TeamViewer Business is pretty good.

The usability and graphic interface stand out for me because it is very easy to understand, with upper bars, all the features, and the file transfer functionality. Everything works well, and the mini menu when I am connected to someone else's computer is pretty good to have as it allows me to have quick access to tools in several spots.

TeamViewer Business can be improved, though nothing is really noticeable. It is pretty good to use, but there was a problem with the single sign-on. Sometimes it gives problems, with the button not working, and I was unable to log in. I do not know if this problem is from TeamViewer Business side.

The login steps were a bit problematic sometimes, but for the usage of the product, there is nothing else to note. I would not add more about needed improvements because in my experience it was just some technical difficulties. I do not know if the cause was TeamViewer Business itself, the licenses, or the internet connection at that moment. But for the product itself, nothing to add.

I have been using TeamViewer Business for about three years.

TeamViewer Business is stable in my experience, except for the login issues I mentioned before, which were perhaps just random connection issues at that time. Overall, it is pretty stable.

TeamViewer Business's scalability is excellent and it adapts to my organization's needs as we have grown or changed. There are a lot of functionalities enabled with licensing and many features that can adapt, such as the ability to use TeamViewer Business with a camera to provide AI and VR support. It depends on the business; if it is something related only to a machine, remote support can be through a computer screen or a camera. For example, if physical engineers have to touch something, there is a possibility, which is pretty good.

The customer support for TeamViewer Business has not been a consideration for me because everything worked well, so I never talked with their support team.

I used Bomgar as a different solution for remote support, but I did not really switch. I used it for a different company's support, so I was using it at the same time.

My experience with pricing, setup cost, and licensing for TeamViewer Business is minimal. I mainly used it and was provided with a license, so I did not see anything about costs and pricing.

I have not seen a return on investment because it was not my field of use, and I did not have access to these metrics.

Before choosing TeamViewer Business, I evaluated other options, which were Bomgar and then a private solution of Acronis.

My advice to others looking into using TeamViewer Business would be to use it because it is a very good product that will surely help the organization to get value from its usage. I have rated this review a 9.

My main use case for TeamViewer Business is supporting our internal employees and remote workers. A specific example of how I use TeamViewer Business to support our internal employees and remote workers is that we use TeamViewer to connect onto employees' laptops and upgrade software, repair problems, and troubleshoot.

The best features TeamViewer Business offers include the ability to save all of your users into the interface so you can easily look up a person's name, and it will give you their computer without you having to maintain a spreadsheet of which users are associated with which device.

Saving users in the interface has helped our workflow and made things easier for our team because we use it every single day, and we would struggle to support our teams effectively without TeamViewer Business; it has made things much easier.

TeamViewer Business has positively impacted my organization as it has meant that we have been able to reduce our carbon footprint since we are not having to go out and visit people in person as often, allowing us to support them remotely much more frequently than we would be able to without it. Although I do not have any particular metrics, I would say before we had TeamViewer Business, we were probably visiting our stores at least a couple of times a year, and we have gotten that down to roughly one to one point two times a year, so it is almost half the amount of travel.

One thing that would really help with TeamViewer Business is if they were able to provide an easier way to deploy TeamViewer Business on all devices using group policy, as the current solution is quite clunky and very technical to set up; I have struggled and spent many days trying to get TeamViewer Business pushed out via group policy, and it has never worked as we would prefer, so we end up doing it manually, which is a drain on resources.

I think everything is pretty good about TeamViewer Business, but I would say the user interface in the newer versions is actually a bit harder to navigate than the older versions; it is probably that I have just gotten used to the old version.

I have been using TeamViewer Business for around ten years.

TeamViewer Business is stable for me.

The scalability of TeamViewer Business is absolutely fine. Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.

Every time I have spoken to customer support, they have been really helpful. I would rate the customer support a ten.

Before TeamViewer Business, I used a combination of Remote Desktop and VNC, and certainly at our low bandwidth sites, we had many problems getting connected or staying connected; the connection would drop, while TeamViewer Business's very good compression and recovery algorithms resolved that problem for us and made it much more usable.

My experience with pricing, setup cost, and licensing has been very positive; we have had TeamViewer Business since TeamViewer twelve, and actually had a perpetual license, and when that went end-of-life, we were offered a big discount to go onto the annual model with the latest updates. My experience with the sales team has been very positive, as they have been very friendly, very helpful, and quick to provide pricing.

I do not have anything concrete to share regarding return on investment, but I would say we are doing much less travel than we would without TeamViewer Business; we would have been traveling and visiting all of our stores a couple of times, if not more, per year, and we are down to one to one and a half times a year.

I did not evaluate other options before choosing TeamViewer Business as it was the obvious choice for us at the time.

My advice to others looking into using TeamViewer Business is that it is a really good product; if you are using mainstream devices such as Windows or Mac, it is the one to choose, especially if you have devices spread out across the country or countries, as it will reduce your travel time, and if you have low bandwidth sites, it will help you compensate and keep you connected, even when speeds drop. I would rate this review a nine.

My main use case for TeamViewer Business is providing support to remote clients and users whenever they need troubleshooting for their PCs when they experience problems.

When someone's PC is not working well, I connect with the client remotely, access their PC, and troubleshoot to identify where the problem is.

I primarily use TeamViewer Business for support purposes. I have not extensively explored other functionalities for PCs and phones because that falls outside my job description.

The best features TeamViewer Business offers include the ability to easily navigate to someone else's mobile phone if they have an issue and remotely access it, along with the ease of use, which is one of the strongest aspects of the platform.

Both the interface and the connection speed specifically make TeamViewer Business easier to use compared to other remote connection tools.

TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them. This has improved business operations because efficiency leads to smooth business flow and increased productivity.

I believe TeamViewer Business could be improved in several areas.

TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.

Additionally, TeamViewer should work on licensing and pricing clarity to make license tiers and pricing easier to understand for management when presenting to a board why they need TeamViewer Business.

Improving security and compliance would be valuable improvements to the platform.

I have been using TeamViewer Business cumulatively for approximately one and a half years.

TeamViewer Business is stable on some scale, though it has limitations regarding granular access control for different users in an organization.

In terms of scalability, a single user can connect to multiple devices, but only one session at a time. On a scale of 1 to 10 regarding scalability, I would give it a 6.

TeamViewer Business customer support is excellent. I would rate the customer support a 9 on a scale of 1 to 10.

Previously, I have used AnyDesk and Teams, which were my solutions at my previous workplace.

TeamViewer Business was already deployed when I came to the company, so I cannot provide much detail on the initial setup.

I evaluated other options before choosing TeamViewer Business, including Teams, AnyDesk, and RDP. I prefer TeamViewer Business over these alternatives.

Definitely, we have seen a return on investment with time saved and fewer employees needed because you do not need a lot of office space since some employees are working remotely. In case they have troubleshooting issues, you just need to connect an instance and help them troubleshoot.

I would tell others looking into using TeamViewer Business to go for it. My overall review rating for TeamViewer Business is 8.