My main use case for TeamViewer Business is to provide remote support to users that require it.

A quick specific example of a situation where I use TeamViewer Business for remote support is when a client or customer has a problem with the software and I have to help them fix it.

My primary usage is to provide support when the customer requests it, and it is our main used software.

TeamViewer Business has positively impacted my organization. There are no real changes since we have always been using it, but it really helps so much to do our tasks.

TeamViewer Business helps with doing my task for the purpose it is developed for: to assist customers. It did not really save my time, and it did not reduce errors either. However, it definitely made support smoother because it is made for that.

In my opinion, the best features TeamViewer Business offers include usability. The graphic interface is clear, the speed is excellent, and everything works well. I have also used other services, and TeamViewer Business is pretty good.

The usability and graphic interface stand out for me because it is very easy to understand, with upper bars, all the features, and the file transfer functionality. Everything works well, and the mini menu when I am connected to someone else's computer is pretty good to have as it allows me to have quick access to tools in several spots.

TeamViewer Business can be improved, though nothing is really noticeable. It is pretty good to use, but there was a problem with the single sign-on. Sometimes it gives problems, with the button not working, and I was unable to log in. I do not know if this problem is from TeamViewer Business side.

The login steps were a bit problematic sometimes, but for the usage of the product, there is nothing else to note. I would not add more about needed improvements because in my experience it was just some technical difficulties. I do not know if the cause was TeamViewer Business itself, the licenses, or the internet connection at that moment. But for the product itself, nothing to add.

I have been using TeamViewer Business for about three years.

TeamViewer Business is stable in my experience, except for the login issues I mentioned before, which were perhaps just random connection issues at that time. Overall, it is pretty stable.

TeamViewer Business's scalability is excellent and it adapts to my organization's needs as we have grown or changed. There are a lot of functionalities enabled with licensing and many features that can adapt, such as the ability to use TeamViewer Business with a camera to provide AI and VR support. It depends on the business; if it is something related only to a machine, remote support can be through a computer screen or a camera. For example, if physical engineers have to touch something, there is a possibility, which is pretty good.

The customer support for TeamViewer Business has not been a consideration for me because everything worked well, so I never talked with their support team.

I used Bomgar as a different solution for remote support, but I did not really switch. I used it for a different company's support, so I was using it at the same time.

My experience with pricing, setup cost, and licensing for TeamViewer Business is minimal. I mainly used it and was provided with a license, so I did not see anything about costs and pricing.

I have not seen a return on investment because it was not my field of use, and I did not have access to these metrics.

Before choosing TeamViewer Business, I evaluated other options, which were Bomgar and then a private solution of Acronis.

My advice to others looking into using TeamViewer Business would be to use it because it is a very good product that will surely help the organization to get value from its usage. I have rated this review a 9.

My main use case for TeamViewer Business is supporting our internal employees and remote workers. A specific example of how I use TeamViewer Business to support our internal employees and remote workers is that we use TeamViewer to connect onto employees' laptops and upgrade software, repair problems, and troubleshoot.

The best features TeamViewer Business offers include the ability to save all of your users into the interface so you can easily look up a person's name, and it will give you their computer without you having to maintain a spreadsheet of which users are associated with which device.

Saving users in the interface has helped our workflow and made things easier for our team because we use it every single day, and we would struggle to support our teams effectively without TeamViewer Business; it has made things much easier.

TeamViewer Business has positively impacted my organization as it has meant that we have been able to reduce our carbon footprint since we are not having to go out and visit people in person as often, allowing us to support them remotely much more frequently than we would be able to without it. Although I do not have any particular metrics, I would say before we had TeamViewer Business, we were probably visiting our stores at least a couple of times a year, and we have gotten that down to roughly one to one point two times a year, so it is almost half the amount of travel.

One thing that would really help with TeamViewer Business is if they were able to provide an easier way to deploy TeamViewer Business on all devices using group policy, as the current solution is quite clunky and very technical to set up; I have struggled and spent many days trying to get TeamViewer Business pushed out via group policy, and it has never worked as we would prefer, so we end up doing it manually, which is a drain on resources.

I think everything is pretty good about TeamViewer Business, but I would say the user interface in the newer versions is actually a bit harder to navigate than the older versions; it is probably that I have just gotten used to the old version.

I have been using TeamViewer Business for around ten years.

TeamViewer Business is stable for me.

The scalability of TeamViewer Business is absolutely fine. Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.

Every time I have spoken to customer support, they have been really helpful. I would rate the customer support a ten.

Before TeamViewer Business, I used a combination of Remote Desktop and VNC, and certainly at our low bandwidth sites, we had many problems getting connected or staying connected; the connection would drop, while TeamViewer Business's very good compression and recovery algorithms resolved that problem for us and made it much more usable.

My experience with pricing, setup cost, and licensing has been very positive; we have had TeamViewer Business since TeamViewer twelve, and actually had a perpetual license, and when that went end-of-life, we were offered a big discount to go onto the annual model with the latest updates. My experience with the sales team has been very positive, as they have been very friendly, very helpful, and quick to provide pricing.

I do not have anything concrete to share regarding return on investment, but I would say we are doing much less travel than we would without TeamViewer Business; we would have been traveling and visiting all of our stores a couple of times, if not more, per year, and we are down to one to one and a half times a year.

I did not evaluate other options before choosing TeamViewer Business as it was the obvious choice for us at the time.

My advice to others looking into using TeamViewer Business is that it is a really good product; if you are using mainstream devices such as Windows or Mac, it is the one to choose, especially if you have devices spread out across the country or countries, as it will reduce your travel time, and if you have low bandwidth sites, it will help you compensate and keep you connected, even when speeds drop. I would rate this review a nine.

My main use case for TeamViewer Business is providing support to remote clients and users whenever they need troubleshooting for their PCs when they experience problems.

When someone's PC is not working well, I connect with the client remotely, access their PC, and troubleshoot to identify where the problem is.

I primarily use TeamViewer Business for support purposes. I have not extensively explored other functionalities for PCs and phones because that falls outside my job description.

The best features TeamViewer Business offers include the ability to easily navigate to someone else's mobile phone if they have an issue and remotely access it, along with the ease of use, which is one of the strongest aspects of the platform.

Both the interface and the connection speed specifically make TeamViewer Business easier to use compared to other remote connection tools.

TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them. This has improved business operations because efficiency leads to smooth business flow and increased productivity.

I believe TeamViewer Business could be improved in several areas.

TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.

Additionally, TeamViewer should work on licensing and pricing clarity to make license tiers and pricing easier to understand for management when presenting to a board why they need TeamViewer Business.

Improving security and compliance would be valuable improvements to the platform.

I have been using TeamViewer Business cumulatively for approximately one and a half years.

TeamViewer Business is stable on some scale, though it has limitations regarding granular access control for different users in an organization.

In terms of scalability, a single user can connect to multiple devices, but only one session at a time. On a scale of 1 to 10 regarding scalability, I would give it a 6.

TeamViewer Business customer support is excellent. I would rate the customer support a 9 on a scale of 1 to 10.

Previously, I have used AnyDesk and Teams, which were my solutions at my previous workplace.

TeamViewer Business was already deployed when I came to the company, so I cannot provide much detail on the initial setup.

I evaluated other options before choosing TeamViewer Business, including Teams, AnyDesk, and RDP. I prefer TeamViewer Business over these alternatives.

Definitely, we have seen a return on investment with time saved and fewer employees needed because you do not need a lot of office space since some employees are working remotely. In case they have troubleshooting issues, you just need to connect an instance and help them troubleshoot.

I would tell others looking into using TeamViewer Business to go for it. My overall review rating for TeamViewer Business is 8.

I use the solution in my company for the remote access it offers to computers. The tool is used to connect to our clients' desktops and offer remote support.

The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well. One of the other features is the tool's ability to prevent the remote endpoint from being used by the user while I am connected to their machine. There is a feature that basically turns off the endpoint of the end users while TeamViewer is open.

The tool is constantly improving the software, and it does what it needs to in my environment.

The product's expensive nature is an area of concern where improvements are required.

I have been using TeamViewer for seven years. Specifically, I use TeamViewer remote support.

I have never contacted the technical support for the solution.

I have worked with AnyDesk. Compared to TeamViewer, AnyDesk is slower and is not as user-friendly. The file transfer support is not great in AnyDesk. With TeamViewer, you can actually use drag-and-drop features, which are not present in AnyDesk. TeamViewer is more expensive than AnyDesk. AnyDesk is definitely more affordable than TeamViewer.

The product's deployment phase is straightforward. The tool's deployment is one of the easiest. It is basically just a matter of sending a link to a client to download because there are options, and depending on what link you give them, they can either install it or use the portable version. It is very easy to get the tool up and running on the remote machine.

I have definitely seen some time-saving benefits from using the tool. It is so easy to use and very fast, making it my go-to remote application.

For argument's sake, before having TeamViewer, I literally used to spend four days of the week on-site with clients. Now, I only go on-site twice or thrice a month.

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly subscription.

I am not too sure about the security features, but I do know they use an encryption layer. I have never had any security issues with TeamViewer.

The tool's integration is fairly straightforward. Initially, I used to use TeamViewer as a standalone product, but now I use it after integrating with NinjaOne. In terms of the integration, the tool is pretty straightforward and easy.

I have not dealt with AI in the tool.

I recommend the tools to others. I haven't moved from TeamViewer even though it is more expensive than the other products because it is the easiest one to use.

I have tried AnyDesk and some other solutions, but I feel that compared to TeamViewer, they were all slow.

I rate the tool a ten out of ten.

TeamViewer is very easy to use, and I use it in a professional manner to assist colleagues at the university remotely. It's a good product for helping others, especially with user problems, installation issues, or other tasks.

It's not my primary role, but sometimes, when someone has user issues with their computer, I assist them remotely. Even though I don't work at the service desk, I help with security and other problems using the tool.

I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building.

It saves time because I can guide someone by saying, "Go to the third option in the menu on the right," and then click on it. I can see their screen and guide them through the steps, watching the mouse move and seeing everything that happens on their computer.

We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically.

I'm curious if TeamViewer can track the time I spend using it. I wonder if it records how long sessions last.

I have been working with the product for seven years.

I rate the product's stability an eight out of ten.

The solution is scalable. If someone calls the help desk and has never used TeamViewer, they can receive a link to download it. They can install and start using it to resolve their issues within minutes. I rate its scalability an eight out of ten. My company has more than 200 users.

I support others. I haven't felt the need to call support myself.

The tool's deployment is easy.

The solution lets me help my colleagues easily as if I were sitting in their neighborhood.

The solution's pricing is reasonable.

The solution is a good product and makes work easy. I would recommend it to others. I rate the overall solution an eight out of ten.

I use the solution in my company more for collaboration amongst different teams and for coordinating and having virtual calls and meetings.

The solution's most valuable feature is that the tool functions like a normal chat application. It is easy to use and has a pretty good UI.

Considering the earlier versions of the product, I think TeamViewer used to slow down the systems. Lately, I don't know if the problem still exists.

I have been using TeamViewer for more than a year.

Stability-wise, I rate the solution a nine out of ten.

I believe that more than 700 to 800 users in my company use the product.

The product is regularly used in my company.

The product's initial setup phase is very straightforward and simple.

The product is out of the box, so it is pre-installed on our company's systems.

In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software.

I recommend the product to others since it is a good product for collaboration purposes.

There are no connectivity challenges associated with the product.

In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees.

I rate the tool a nine out of ten.