What do you like best about the product?

Outreach is really really good for emailing, sequencing, and prospect management. It talks to Salesforce really well as well. The tagging features, call and email insights, and email management features are well fleshed out. With a lot of customizability as well in every aspect. The Outreach support is great as well.

What do you dislike about the product?

- Invalid numbers still show up as a call task
- Sometimes the importing features give me a headache, and emails don't update when updated in the Lead from Salesforce
- Dialing features are not great, and for high volume teams, this will be a huge lag. Sometimes numbers don't connect, sometimes valid numbers don't dial, and we show as spam 15-20% of the time.
- You have to make sure this is setup well for personalization in emails
- No LinkedIn automation

What problems is the product solving and how is that benefiting you?

Reaching a large number of prospects in a short amount of time specifically over email. Gives the ability for a dialer and local dialing.