Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Outreach is a good tool but glitchy and can frustrating
What do you like best about the product?
Like being able to check time of day reps are calling.
What do you dislike about the product?
The glitches and some of the downtime. I also wish there was some features that were available.
What problems is the product solving and how is that benefiting you?
Task managment is being improved and helps with creating a scalable way to have reps reach out to prospects.
Mandatory Sales Tools for any sales rep
What do you like best about the product?
What I like most of Outreach is the easiness and agility of the platform. It makes it better to work within Outreach than the CRM itself because Outreach is very fast and responsive.
What do you dislike about the product?
I think there's always room to improve, sometimes I see it's not tracking properly emails opening and clicks, but not sure if it's because of the prospect's emails servers.
What problems is the product solving and how is that benefiting you?
Outreach makes easy to follow up email's and tasks, with the agility and automation that reps need to escalate the productivity. I realized a better coverage of my territory and ability to prospect more with less time.
Outreach Review
What do you like best about the product?
Love the new AI Kaia features as well as updated reporting!
What do you dislike about the product?
Would love to see more customization on meeting remonders sent to prospects who booked meetings via Outreach.
What problems is the product solving and how is that benefiting you?
connecting w/ customers in non-traditional ways (texting)
Outbound Campaign Manager
What do you like best about the product?
Very user-friendly. Easy for my BDRs to figure out how to use and get started. I love the A/B testing and all the reports I can run.
What do you dislike about the product?
I dislike the ability to be able to go back after making edits to an email. I also hate when you add a new step into a sequence, it goes all the way to the bottom. I would love if you could choose which step you want it to go to instead of having to move it all the way up manually.
What problems is the product solving and how is that benefiting you?
I need to figure out which email and subject lines have the most responses. Figure out what we need to change or keep. Outreach helps us with that with A/B testing and reports.
Can't do my job without it!
What do you like best about the product?
I love having Outreach as a part of my Gmail account. I literally could not do my job effectively without my templates, snippets, reminders, or meeting links.
What do you dislike about the product?
The only thing I might "dislike" is that I'm not able to do everything directly from Gmail, for certain things I have to log in to the desktop view.
What problems is the product solving and how is that benefiting you?
I'm saving a ridiculous amount of time with Outreach. One of the main use cases for my role as a CSM is keeping track of my renewal email cadence, or reminding myself to reach out to various customers. It keeps me from needing to write down reminders anywhere, it just pops up in my inbox.
Great tool -- keeps me organized!
What do you like best about the product?
I like that you can take notes on the prospect within the platform, and they will populate at the top of the page when a task is pulled up for that prospect.
What do you dislike about the product?
There is no good way to go down a list of prospects and call them; you have to add a task to each prospect and then it will show up as a task to call them.
What problems is the product solving and how is that benefiting you?
keeps me very organized, a place to take notes on prospects and see all past activity from our salesforce data
The ONLY communication tool you'll need in Saes
What do you like best about the product?
Ease of use is the highlight for sure. I find the updates that are made also keep my framework easy to use.
What do you dislike about the product?
At times it will log out without my knowledge and I'll miss on key insights on email opens when looking at a "sent" email in Gmail.
What problems is the product solving and how is that benefiting you?
Staying organized in my prospecting and renewal process in my territory. I love the analytics that show me how to pivot and make improvements.
AE User
What do you like best about the product?
Outreach provides easy ways to bulk send email campaigns to target users. It also provides a good team overview functionality that is useful for managers.
What do you dislike about the product?
There needs to be more ability to segment between target companies for hyper-specific messaging. There are variables that can be used to call out company name at scale, but managing differing content based on the company becomes messy and difficult.
What problems is the product solving and how is that benefiting you?
We're solving the ability to mass outreach to potential new customers, driving new sales.
Makes life easier!
What do you like best about the product?
The ease of the software is great. In a world where you're trying to maximize time and quality outreach really helps you to accomplish both. Having my tasks and everything on one platform has made my life so much easier.
What do you dislike about the product?
It's sometimes a pain when updating contacts that if you don't update it in salesforce the information won't transfer over, but I'm not sure if this is something that's been fixed or not
What problems is the product solving and how is that benefiting you?
Efficiency problems and outreach problems have both been solved. You no longer need to bounce in and out of multiple different outlets to complete your outreach and the prebuilt cadences are amazing.
Great product!
What do you like best about the product?
• Ease of use for sequence creation
• Reporting capabilities to track open rates, responses, etc
• Reporting capabilities to track open rates, responses, etc
What do you dislike about the product?
• Would love to have a more effective way to view entire email threads with responses
What problems is the product solving and how is that benefiting you?
• Follow-ups to inbound leads after webinars, events, etc
• Cold outreach to new leads
• Cold outreach to new leads
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