Outreach Sales Execution Platform
OutreachExternal reviews
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Great Sales Engagement Platform
What do you like best about the product?
All of what Outreach provides will make any rep more efficient but what I like the best is the sequence tracking with automated email sends on certain touch points.
What do you dislike about the product?
Outreach has decent reporting and offers data and insights to help guide timing of touch points and email opens. But with global organizations, data on open activity can be skewed by time zones so you can't really narrow down the time of day when prospects are most active opening emails or answering calls.
What problems is the product solving and how is that benefiting you?
Without a sales engagement tool, I would have to track sequence touch points, conversation notes, and prospect campaigns in disparate systems. Using Excel, Salesforce, onenote, or other systems to track these things would prevent me from focusing on as many prospects at one time. I also see more efficiency dialing with outreach because it's one click to dial and then it automatically moves you to the next prospect in the campaign/sequence.
Account Executive
What do you like best about the product?
As a former SDR, this platform was critical to my success in terms of automating many of the tedious tasks that come with having to maintain a high volume of prospecting. Email sequences are an absolute timesaver along with the ability to quickly go through a list and cold call prospects
What do you dislike about the product?
I think this has to do with the fact that my salesforce instance is filled with duplicate leads but sometimes it's a pain to bring them into outreach, especially when the prospect "already exists within the outreach platform. The other thing is also maybe transcriptions for cold calls? Similar to Gong.io or Chorus.ai, it would be great to see some of those capabilities exist within the platform.
What problems is the product solving and how is that benefiting you?
As an SDR, it's all about generating top of funnel pipeline for AEs and Outreach allowed me to do my day-to-day at scale by automating many of the tedious tasks. The ability to set up many types of sequences and experiment on what works/what does was incredibly helpful because once I understood what messaging or emails worked, I can do "more with less" by setting up a more optimized sequence that will likely result in higher response rates and meetings scheduled
Recommendations to others considering the product:
If you're focused on generating new business pipeline, outreach is a necessity so that you can prospect at scale. From cold calling to setting up email sequences with multiple setps, Outreach has made it easy to cold call, email, send LinkedIn InMails without having to spend so much time. It truly enables Customer Facing teams to generate pipeline more efficiently
Senior Account Executive
What do you like best about the product?
Ease of use and being able to have an email sequence with no action needed from me. Also, I love the ability to build in calls within my sequence.
What do you dislike about the product?
I really don't have anything I don't like about it.
What problems is the product solving and how is that benefiting you?
Automation is the most significant benefit!
Quite useful for many use cases, not so much in others
What do you like best about the product?
Is incredibly helpful for volume prospecting (SDR,BDR,etc.)
Helps collaboration since you can see other people sequences
Helps collaboration since you can see other people sequences
What do you dislike about the product?
It's not as helpful when dealing with existing customers as it takes me more time sometimes to put them on a sequence than sending a good ol email from outlook
Perhaps in terms of AI (I know they are working there) to help me reply automatically, schedule meetings, etc
Perhaps in terms of AI (I know they are working there) to help me reply automatically, schedule meetings, etc
What problems is the product solving and how is that benefiting you?
Prospecting
You can reach out to many people with little effort
I believe there is ROI especially for SDR or bdr roles
You can reach out to many people with little effort
I believe there is ROI especially for SDR or bdr roles
Outreach is great for volume and workflow management
What do you like best about the product?
Outreach allows for you to connect with a much larger volume of individuals and efficiently manage the workflow to do so over protracted periods. It enables me to feel confident in my process and focus on engaging with prospects rather than lots of tedious work or other guesswork.
What do you dislike about the product?
Outreach doesn't always flow data from our CRM in as quick or efficient a manner as other competitors in the space, and long periods of extended use can sometimes cause it to bug out.
What problems is the product solving and how is that benefiting you?
Outreach helps me stay organized and not let the best prospects fall through the cracks in my sales outreach. I can also efficiently work through a number of time based and messaging based outcomes given a certain level or type of engagement with my prospects.
Excellent Sales Outreach platform
What do you like best about the product?
Extremely easy to use and scalable sales outreach platform. Excellent insight too!
What do you dislike about the product?
Not much to mention. It would be fantastic if there were a LinkedIn Sales Navigator integration.
What problems is the product solving and how is that benefiting you?
Creating custom and personalized sequences to business prospects
Outreach
What do you like best about the product?
That you can schedule sequences, and that you can keep track of all of them.
What do you dislike about the product?
It's just too much for me to keep up with, and I don't find it very helpful in my role. Gives you reminders at odd times, and I wish it could schedule a reminder at a specific time for a specific task.
What problems is the product solving and how is that benefiting you?
It hasn't really solved anything for me, and I didn't see any benefits, so I stopped using it.
Great capabilities, complicated UX
What do you like best about the product?
1. Data tracking capabilities like top-performing sequences, open and reply rates, etc.
2. Written variables that don't auto-send if not completed
3. Out of office reply recognition
2. Written variables that don't auto-send if not completed
3. Out of office reply recognition
What do you dislike about the product?
It can be complicated to navigate, especially when pulling reports to analyze data. Building sequences can be clunky, but are efficient once completed. Search function when searching for sequences is not always reliable. Dialer function has also been poor-performing at rare instances.
What problems is the product solving and how is that benefiting you?
Our org is saving time with semi-automated sequences, along with the ability to customize messaging at scale. Tracking data consistently also brings attention to effectiveness of our subject lines and body of messages.
Connect channels and progress in pipeline generation
What do you like best about the product?
Connection with Linkedin and the task field, permits to control and eventually delegate to team mate the execution of an outbound program. Integration with CRM is also providing operational efficiencies
What do you dislike about the product?
There is no option to send video messages directly through Linkedin, you have to use third parts software, like Vidyards. On the other hand, in our CRM we have track of activities via contacts, not via leads
What problems is the product solving and how is that benefiting you?
Have a clear track of the pipeline generation to share with peers and line managers. It permit to know to whom we are approaching without placing too much noise in the CRM
Organised, easier to keep track of progress, easier to share info between teams.
What do you like best about the product?
Putting prospects into sequences and have them automated and the progress is reflected automatically into the CRM (SalesForce).
What do you dislike about the product?
I think it would be helpful if it can reflect the messages sent through LinkedIn, if LinkedIn is linked to SalesForce.
What problems is the product solving and how is that benefiting you?
Putting prospects into automated sequences with emails and calls.
Getting calls done through outreach too - this saves time and helps track progress easily
Getting calls done through outreach too - this saves time and helps track progress easily
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